Job Title:Program Technology Manager

Supervisor:Director of Programs

Organization:WithinReach

Date of Description: February 2018

WithinReach makes the connections Washington families need to be healthy and safe. We strive to be dynamic in both our policies and our programs, providing our employees with a supportive environment in which to work, as well as opportunities for growth and advancement.We are a group of hard working, passionate people, who value team work, a positive attitude and self-reflection. We offer a flexible work environment and an excellent benefits package.

At WithinReach, we strongly believe intercultural competency is critical for our work to be effective and to create lasting change. Diversity in all its forms is integral to our workplace culture and our ability to make the connections Washington families need to be healthy. It is reflected in who we are, the families we serve, and the organizations and communities we partner with in our work. Through intentional learning efforts, we focus on fairness and equity within and outside the organization. This focus strengthens our organization and contributes to our impact in Washington State.

Position Summary:

The Program Technology Manager (PTM) plays a critical leading role in the programmatic technology systems and web development planning of WithinReach. The position reports to the Director of Programs. This position oversees the agency’s various technology systems and websites that support our programmatic work, and is in charge of handling all aspects of technical projects. The PTM will provide technical training and assistance to program staff, gather feedback and provide solutions on technical issues. This position helps define, implement and manage the various technology systems (client management system, resources database, website platforms, etc.) needed to support WithinReach’s programs, and is also responsible for monitoring project progress and engaging with external stakeholders and vendors to implement technology solutions. The PTM is involved in understanding program technology needs as fit with the agency’s strategic direction, and communicating this effectively to other program managers, agency leadership and staff. This is a tremendous opportunity for a technology leader to assist in defining and managing technical projects of a high impact organization, and balancing short-term agency needs with long-term implications.

Roles and Responsibilities:

Systems planning and development

  • Assess program technology needs. Communicate about technology needs using easy-to-understand language for stakeholders, including program managers, agency leadership, staff, and vendors
  • Develop and analyze functional specifications
  • Manage vendors to build and implement tech solutions appropriate for the agency
  • Project management – plan, implement and oversee programmatic technology projects
  • Integrate multiple systems and reconcile needs of different teams
  • Gather feedback from users on system performance
  • Provide advice and technical training
  • Keep abreast of technology trends and developments

Web planning and development

  • Maintain functional and easy-to-use websites for the agency
  • Test websites across browsers, operating systems and devices
  • Ensure site security
  • Optimize loading speeds, and capacity
  • Update website content and optimize SEO
  • Monitor and analyze site performance, such as traffic conversions
  • Address user complaints

Performs related duties as assigned by WithinReach’s Director of Programs

Qualifications

  • 3-5 years of program technology management experience, to include delivery of technology programs, web development, IT infrastructure, problem solving, process improvement and support of a high performing agency.
  • Excellent project management skills
  • Ability to proactively identify upcoming risks, issues, and bottlenecks to resolve issues
  • Knowledge and familiarity with search engine optimization and content management systems
  • Computer literacy in Microsoft Office, Wordpress, Google Adwords, etc.
  • Ability to manage relationships with vendors
  • Strong analytical skills combined with creativity and strategic thinking
  • Ability to operate and thrive with partial information and ambiguity
  • Excellent verbal and written communication skills
  • Ability to collaborate across job functions, supporting all organizational departments to work towards individual and common goals

Characteristics

  • Comfortable adapting to ambiguities, new opportunities, and a changing landscape
  • Proven project management abilities
  • Commitment to excellent customer service, both to internal staff and external partners
  • Self-motivated, self-reflective, adaptable to change, sound judgment
  • Highly trustworthy, uncompromising integrity, very good work ethic
  • Commitment to and interest in working in a non-profit organization
  • Effective communicator at all levels of the organization
  • Able to manage and prioritize multiple tasks and projects at a time
  • Collaborates well and works independently

Salary & Benefits:$60,000-$65,000. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off and employer-matched retirement plan.

Job Location:155 NE 100th Street, Suite 500, Seattle, WA 98125

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Closing Date: Open Until Filled: To be filled as soon as possible.

WithinReach is an equal opportunity employer focused on cultivating a diverse workforce that serves and reflects our community. All interested individuals are encouraged to apply.