Job Description
Job Title:On Street Canvasser/ Supervisor
Personalised Travel Planning, Taunton
Reference:SUS2074
Salary:Grade E: hourly rate £11.04
Plus annual leave
Hours:Flexible – up to 20 hours per week
Fixed Term:May 2017 – July 2017 (to be available for training w/c 1 May2017 – date to be confirmed)
Base:Victoria House, Victoria Street, Taunton, TA1 3FA
Job Purpose:
The On Street Canvasser/ Supervisor is responsible for leading a team of on-street canvassers and will ensure effective co-ordination of canvassing shifts and be the central contact for managing staff safety.The role willalso carry out door-to-door canvassing duties.
The on-street canvasser role is responsible for carrying out door-to-door canvassing with targeted households. This will involve gathering key information about how residentscurrently travel, identifying barriers and opportunities for changing behaviour,offering free information and advice on sustainable travel modes and referring to additional services where appropriate. The post holder will also be involved in subsequent hand-delivery of travel information packs to participating households.
Background
Sustrans will be delivering a new Personalised Travel Planning (PTP) project in Taunton. The project aims to reduce car use in the town by offering households free travel information, motivation and advice on making more journeys by foot, bike and public transport.
The project field team will be contacting 5,000 households in south Taunton during May – July 2017. A local office has been established from which the project’s fieldwork operations will be run. Funding for the initiative is being provided by a private developer, with the support of Somerset County Council and other partners.
Place in Organisation Structure:
The postholder will report to Project Officer, PTP, Taunton.
Key Relationships:
Internal: Project Officer, PTP, Taunton
On-street Canvassers
Field Office Administration Assistants
Active Travel Officer, Taunton
Delivery Co-ordinator, South
Head of Delivery,South
Land and Maintenance Manager
Other Project Officers
External:Members of the general public
Key Responsibilities:
Delivery of projects or services
1.To supervise a team of on-street canvassesrsand be responsiblefor dailyissues, performance, health and safety and management of data collected and documentation.
2.To make direct contact households on the doorstep and gather key information about how family members travel.
3.To identify which options and free information on walking, cycling and public transport would be of benefit to the household.
4.To accurately record information gathered using paper-based forms.
5.To collect personalised information packs from the project field office and hand-deliver these to participating households using a bike trailer
6.To conduct all contact and conversations in a professional manner in accordance with project requirements.
7.To ensure all contacts and conversations are accurately recorded.
Communication and marketing
8.To support and comply with the charity’s guidance on branding, tone of voice and key messages, positively contributing towards raising Sustrans’ profile and the PTP Project in Taunton.
Training and personal development
9.To attend essential Sustrans training as required by the Charity, including role-specific training.
Health & Safety, Safeguarding and Equality, Diversity and Inclusion:
10.To support and comply with the organisation’s policy for the management of Health and Safety.
11.To work in accordance with the arrangements described in the organisation's health and safety management system including any project or department-specific requirements.
12.To support and comply with the organisation’s policies for the management of safeguarding.
13.To support and comply with the organisation’s policy and procedures relating to Equality, Diversity and Inclusion and apply principles of best practice in own role.
Working Conditions:
The working hours will include early evening work and Saturdays.Typical hours will be Monday to Thursday (4pm to 8pm) and Saturday (10am to 2pm, or 12pm to 4pm). This schedule is subject to alteration in poor weather conditions. Full training will be provided. All travel of on street canvassers will be undertaken by sustainable means.
Additional on-street survey work to undertake post project monitoring may be available between August and October 2017.
Training dates: early May 2017 (dates to be confirmed)
Special Note:
This job description does not form part of the contract of employment, but indicates how that contract should be performed. The job description may be subject to amendment in the light of experience and in consultation with the jobholder.
Compiled by:Delivery Co-ordinator, South
Date:February 2017
On Street Canvasser / Supervisor, PTP, Taunton (SUS2074)
Person Specification:
Criteria / EssentialQualifications, education and training / Good standard of education
Experience / Experience of leading / supervising a field team or having held a position of responsibility
Experience in conducting conversations professionally by engaging with the local community
Skills and abilities / Strong verbal communication skills
Excellent listening and conversation skills
Ability to deal in a calm manner with a variety of people
Ability to work with enthusiasm
Organisational skills
Ability to record information accurately and efficiently
Ability to work alone and as part of a team
Knowledge / Excellent knowledge of the local area
An awareness of local travel options / issues
Other / A genuine interest in and willingness to talk to people about their travel options
Committed to cycling and walking and the promotion of sustainable transport
Able to work outside in a variety of weather conditions
Willingness to be flexible over hours worked
Criteria / Desirable
Other / A confident cyclist, access to a bicycle and willingness to use it for work