Job Description

Job Title: ITS Software Asset Manager

About SLC
Student Loans Company is a non-profit making Government-owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK. We are responsible for student support delivery in the UK.
Company Mission
We enable our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Company Vision
Our vision is to be valued as a digital, customer-focused, centre of excellence.
Job Details
Overview of department:
This role resides in ITS Service Delivery and makes up part of the ITS Operations team. This department is responsible for maintaining the IT infrastructure and works to ensure the availability and usability of all our services. This includes both support and service management.

Grade: 4

Reporting to:

ITS Asset, Configuration Manager
Budget Responsibility:
None

Line Management Responsibility:

None
Job Purpose:
·  Manage SLC licenses and where possible, avoid unnecessary spend.
·  Control existing licenses ensuring there are no breaches in contract.
·  Ensure SLC licensing controls are in place and are effective, ensuring compliance with vendor contracts.
·  Ensure license requirements are fully understood by all relevant departments.
·  Maintain ICT Operations SAM (Software Asset Management) database.
·  Remove or upgrade software in line with SLC’s licensing policies and agreements to ensure full compliance.
·  Report all incidents of non-compliance to ICT Service Transition Manager
·  Support other ICT Infrastructure disciplines
·  Maintain Software Library & DR Library
Key responsibilities:
·  Manage SLC software / licenses
·  Liaise with the other infrastructure & SLC departments, specifically Procurement & Finance, to ensure all items are correctly recorded.
·  Work with Commercial & Finance departments and 3rd party organisations to provide licensing assurance.
·  Maintain the SAM procedures, working instructions & workflows.
·  Development of our SAM services & strategy.
·  Executing SAM projects rollout & transfer of a running system to the customer.
·  Provide management reports on a regular & ad-hoc basis.
·  Provide accurate information on software / licenses & their documentation to support all other service management processes and purchase decisions.
·  Maintain software & license details within the SAM and liaise with ICT support & Finance departments regarding renewals, additions or removals.
·  Investigation & clarification with the software publishers
·  Attend regular meetings with Finance and Procurement to ensure that software purchases are bought at best price.
·  Attend regular Contract Review Group meetings to ensure renewals / additions / removals are captured and that IC (Investment Committee) requirements are identified.
·  Analyse Centennial & Altiris data to determine requirements for software removal or upgrade.
·  Uninstall or upgrade software as required.
·  Mange the software library - media updates, booking software in & out

Knowledge, Skills and Experience:

·  ITIL Service Transition V3 accreditation.
·  ITIL Software Asset Management accreditation.
·  ITIL Foundation V3 accreditation
·  Understanding of ITSM and the relevance of the SAM role
·  Licensing knowledge & product use rights for MS, Oracle, Symantec, Adobe etc
·  Experience of implementation and management of formal processes and procedures.
·  Experience of Phoenix Dashboard or equivalent SAM
·  Experience of Altiris, Centennial or equivalent discovery tools
·  Experience in the use of Crystal Reports or equivalent reporting tool.
·  Experience in the management or procurement of software / licenses
·  Ability to be proactive and use initiative.

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