Job Title: International Admissions Officer

THE UNIVERSITY OF NOTTINGHAM
Recruitment Role Profile Form

Job Title: International Admissions Officer

School/Department: International Office – International Admissions Team

Salary: £22,029 – £26,274 per annum, depending on skills and experience. Salary progression beyond this scale is subject to performance.

Job Family and Level: Administrative, Professional & Managerial Level 3

Contract Status: Permanent

Hours of Work: Full-time (36.25 hours per week)

Location: Jubilee Campus, University of Nottingham

Reporting to: International Admissions Manager

Purpose of the Role:

The International Office

The International Office plays a central role in supporting the development and implementation of The University’s Internationalisation Strategy focusing in particular on international student mobility (both the recruitment of students from overseas as well as the placement of UK-based students on study and internship opportunities with partners across the world), international teaching partnerships and international relations, including support for students, staff and visitors from overseas. The University’s UK campuses are home to about 10,000 international and EU students representing more than 140 countries.

This role will manage the incoming non award student application process, related databases and key stakeholder communications to ensure performance objectives are met, with a key focus on excellent customer service delivery. The role holder will manage annual workflow planning and implementation to support around 1,500 incoming, study abroad and exchange Undergraduate students including students from our campuses in China and Malaysia. The role holder will also lead the application process for a small, but growing, number of Postgraduate non award applicants.

The role provides experience with international students and mobility partners from many countries, and with a wide range of staff from across The University. It will include substantial contact with students, external partners and internal Departments and requires an excellent customer service ethic, natural attention to detail and an ability to effectively manage a variety of projects and enquiries at any one time.

A drive for continuous process improvement and efficiency with documented working practices is required, together with a passion for working autonomously to take the lead and achieve real results. This is a highly varied and interesting role where a flexible and co-operative approach to working patterns and project responsibilities is necessary. It would be an ideal opportunity for someone keen to learn about university internationalisation and make real impact from day one.

The University of Nottingham

The University of Nottingham is a founder member of the Russell Group, the UK equivalent to the US Ivy League, which represents the leading 24 UK universities committed to maintaining world class research, an outstanding teaching and learning experience and unrivalled links with business and the public sector. The University of Nottingham's position as a world-class University is confirmed by its ranking in the global league tables. We are ranked in the UK top 10, the European top 30 and in the top 1 per cent of all universities worldwide. As one of the first universities to establish overseas campuses in Malaysia and China, Nottingham’s student experience is a truly international one – offering life-changing opportunities to study abroad, links to employers across the world and a globally-recognised qualification.

Main Responsibilities / % time per year
1. / Non Award Students - Application Management
To provide an excellent level of customer service to incoming non award students of all study levels. This includes:
Start to finish management of the incoming non award student application process: student nominations, applications and supporting documents – making admissions eligibility decisions as required, processing offers and ensuring data capture on University student records systems. At postgraduate research level, this will require close liaison with academic departments and International Office staff.
Management and oversight of the module application process for incoming students, ensuring clarity of module availability in liaison with academic schools and departments and the International Support and Engagement Team, ensuring communications with applicants and overseas partners are accurate and timely.
To manage the CAS process for all incoming non award students - CAS verification, payment, data capture and process improvements.
Ensuring all elements of the incoming non award application process adhere to external immigration regulations, including ATAS requirements where relevant.
To contribute to the continuous development and on-going improvement of non-award application processes, ensuring consistency and efficiency at all times. / 40%
2. / Enquiries Management and Customer Service
To manage non award enquiries from applicants, overseas partners and internal departments, answering relevant queries in a timely, customer focussed manner, working to the agreed Service Level Agreement and resolving any complex cases in liaison with the International Admissions Manager. / 20%
3. / Database Management and MI Reporting
To manage relevant databases and management information capture to ensure accurate, efficient and timely reporting throughout the cycle to ensure transparency of nominations, applications and actual registrations. Database management will also include support for the office’s qualifications database, to include updating and annual re-launch in liaison with the International Admissions Manager. / 5%
4. / Communications
Developing and continuously reviewing an annual communications plan to support incoming non award students, working with the International Communications Team to ensure appropriate, effective and timely communications to applicants, partners and internal colleagues. Close liaison with academic departments will also be required to ensure any customer focussed (student / partner) content is customer friendly and transparent. / 10%
5. / Staffing
To identify the need for and subsequently lead and motivate casual / temporary staff resource at critical times of the year to ensure non award applications are processed in a timely manner with appropriate attention to customer service delivery and agreed turnarounds. / 5%
6. / University Representatives
To work with a small number of University-appointed overseas representatives to support timely and efficient application and enquiries processing, supporting inward visits and working with the International Communications Team to ensure online and digital information resources for overseas representatives are accurate and well maintained. / 15%
7. / Project Work
A small amount of ad hoc project work in liaison with the Assistant Director may be required from time to time / 5%

Knowledge, Skills, Qualifications & Experience

Essential / Desirable
Qualifications/ Education / ·  Bachelor Degree or equivalent / ·  UK Bachelor Degree or equivalent
Skills/Training / ·  Knowledge and understanding of international admissions processes
·  Demonstrable knowledge of international qualifications and English language tests
·  Demonstrable initiative and independent decision-making responsibility, with the ability to deliver and prioritise workload with minimal supervision
·  Working process documentation and workflow co-ordination practices
·  Attention to detail, methodical, consistent and process driven
·  Ability to handle highly sensitive and confidential information appropriately
·  Excellent communication skills and written competency
·  Ability to plan workload and deliver to targets
·  IT literate with a sound knowledge of Microsoft Office / ·  Knowledge and understanding of the non-award incoming study abroad (student mobility) environment
·  Data capture and database management, in line with data protection law
·  Project Management skills
·  Knowledge of occasional/non award postgraduate admissions
·  Knowledge of University online application systems
·  Knowledge of CRM Systems and Techniques
·  Knowledge of E-Newsletters
·  Experience in preparing and implementing marketing communications
·  Good understanding of modern marketing techniques and an appreciation of the potential of IT as a marketing and conversion tool
Experience / ·  Working within an HE environment, with non-award bearing/mobility students particularly
·  Customer service/enquiries management, including high email volumes / ·  International application processing management, working to Service Level Agreements
·  Inward non award/mobility application processing
·  Staff management experience
·  Experience of data analysis and MI reporting
Other / ·  Attention to detail
·  Flexibility of approach / ·  Proficiency in other languages
·  Sensitivity and experience of working with other cultures

Decision Making

i) taken independently by the role holder

Non award student and full degree agent application processing, responding to related enquiries and liaising with academic schools and departments regarding non award students’ module availability and choices.
CAS approval processes and related payments to the UKBA on behalf of The University.
Managing standard communications with non-award bearing students.

ii) taken in collaboration with others

Developing improved processes and procedural documentation for the incoming non award student application process.
Developing internal databases to better support the non-award incoming student process.
Developing agent and non-award communications.
Management of minor complaints from students, partners and internal colleagues.
Appointment/oversight of temporary staff.

iii) referred to the appropriate line manager (please name) by the role holder

Complex postgraduate non award student cases and complex internal enquiries regarding non award capacity in Schools/Departments.
Serious complaints from students, staff and external partners.
Personnel issues relating to other staff.
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