Ipswitch WhatsUp Professional 2006
Frequently Asked Sales Questions
Why is application management important to an SMB?
Many SMBs rely increasingly on business-critical applications like email and databases as indispensable “utilities” for running their business. Any interruptions in them are costly to the business and frustrating for users. Application management avoids these headaches by notifying you of problems even before they happen.
Do I really need a monitoring tool? I only have two servers in my business.
Every business needs to communicate with the outside world via email, and most businesses rely on application servers and file servers to get their work done. If one of these crucial servers has a problem, it’s better to know about it even before the server goes down and stops your business from doing business.
Why should I have something watching my Microsoft Exchange server?
Every business needs to communicate with the outside world via email, and Microsoft Exchange can be challenging for small IT staffs to tune and maintain properly. If an Exchange server has a problem, it’s better to know about it even before the server goes down and stops your business from doing business.
Does WhatsUp Professional require me to do anything to my network to use it?
No. WhatsUp Professional 2006 works with your existing software and network to keep your business running.
When something goes down, can WhatsUp Professional fix it first and tell me about later?
Yes, if properly configured it can. For example, if a critical monitored Exchange or SQL Server service stops unexpectedly, WhatsUp can be configured to fix the problem by restarting the crashed service for you automatically. WhatsUp will also notify you of the event, allowing you to keep track of business-critical application performance.
What’s the difference between application management and network monitoring?
Networks are indispensable “utilities” for running a business. Any interruptions in the network are costly to the business and frustrating for your customers and employees. Application management avoids these headaches by notifying you of problems with your critical email and database applications even before they happen. Network monitoring assures the availability of your network to keep critical business technology working efficiently.
Why do you have two editions of WhatsUp?
Ipswitch offers two editions of WhatsUp Professional 2006 because different businesses have different needs. The best choice for companies that need to monitor and manage their business-critical applications, as well as the network they run on, is WhatsUp Professional 2006 Premium Edition. The best choice for companies that need a powerful yet easy-to-use tool to monitor their network is WhatsUp Professional 2006.
What is WMI? Can I use it to monitor applications other than those from Microsoft?
Windows Management Instrumentation (WMI) is a Microsoft technology that allows you to monitor any performance counter value. Microsoft applications such as Exchange and SQL Server have WMI built-in. However, many non-Microsoft applications (for example, Oracle) use WMI and can be monitored using WhatsUp Professional 2006 Premium Edition. For more information on WMI, please see:
Do I need to install agents on my network to use WhatsUp?
No. WhatsUp Professional 2006 works with your existing software and network to keep your business running. You don’t have to install, maintain or update any software agents in order to monitor your network.
Frequently Asked Technical Questions
How should I setup WhatsUp Professional's web interface to authenticate against my Active Directory LDAP server?
How do I customize the templates for the WhatsUp Professional web interface?
Ipswitch does not support customizations or modifications to the web interface templates. However, if you wish to make modifications on your own, the ASP templates are located in the \HTML\1033\NmConsole directory that is located in your WhatsUp installation directory. The Ipswitch WhatsUp Engine service should be restarted after making any changes.
How do I manually install MSDE?
How can I set up and troubleshoot SNMP Traps within WhatsUp Professional?
How can I limit a user to only view their assigned map view?
How can I tweak web login so that users do not have to enter authentication information to see the Map View instead of List View?
How can I monitor a web page that requires login?
How can I automatically backup my database on a schedule?