Instructions and standard form for withdrawal from contract entered into by means of communication
I. Right of Withdrawal
1. If the Right of Withdrawal is provided in the Sales Conditions, the Consumer will be entitled to withdraw from a sales contract for services without disclosing a reason within 14 days.
2. The term for withdrawal will end after 14 days has passed since the date of entry into the contract.
3. In order to exercise the Right of Withdrawal, the Consumer must inform Estravel of their decision to withdraw from the contract by means of an unambiguous application (e.g. a letter sent by post, fax or e-mail), appending a copy of the contract (e.g. a copy of a Gift Voucher), addressed to Estravel AS, Suur-Karja 15, 10140 Tallinn, Harju County or via e-mail to . The Consumer may use the withdrawal application standard form for this purpose.
If an application to exercise the Right of Withdrawal is submitted before the end of the term for withdrawal, the term for exercising the Right of Withdrawal has been complied with. The Consumer will be obliged to return the Gift Voucher or the original of any other documents granting the right to use services within 14 calendar days of the date of notification of withdrawal from the contract by the Consumer. The cost of returning the documents will be borne by the Consumer.
II. Consequences of withdrawal from contract
1. If the Consumer withdraws from a contract entered into by means of communication, Estravel will refund the cost of delivery of the documents borne by the Consumer (except for additional expenses arising from a method of delivery chosen by the Consumer that differs from the cheapest regular method of delivery offered by Estravel) immediately, but no later than within 14 days of the date that Estravel became aware of the decision of the Consumer to withdraw from the contract. Estravel will refund the aforesaid costs by using the same method of payment used by the Consumer for making the payment unless the Consumer has granted their approval for the use of a different method of payment.
2. Estravel may refuse to refund any costs until such a time as the Consumer has returned the original documents (Gift Vouchers) granting the right to use the services.
III. Standard form for withdrawal from contract
To: Estravel AS, Suur-Karja 15, 10140 Tallinn, Harju County, e-mail
From: (name of Consumer, address, e-mail address, telephone) ……………………………………...... ……………………………………………………………………………………………………………………………………………………………
Decision: I hereby withdraw from the contract whose object is the issuing of ……………………………………………..
Date of entry into contract: ……………………………………………………………………………………………………………..
Consumer’s signature (only applicable if submitted on paper): ……………………………………………………………….
Date of application: ….……………………………………………………………………………………………………….