Cannot login? / See your Building Coach
Security Preferences for Infinite Campus User Accounts / Enter an email address that will be used to notify you each time your Campus username and password are used to log into an unregistered device/browser
Current Password – Enter your current Infinite Campus password to verify the change
Choose option to continue with or without recognizing your device / Link to Security Preferences on IC Blackboard page
Missing Tabs? / Navigate to:
Index > Student Information > General
OR
Index > Census > People / The tab sets for each module are different. If you are looking for specific tabs always start at the beginning by looking at your Index to see what module you may be using.
Cannot locate Campus Instruction/Campus Tools/
Campus Community / Click on the App Switcher
located in the upper right hand corner of Infinite Campus. / See Building Coach or Campus Instruction Manual
Clearing CAPTCHA
/ The security CAPTCHA must have 7 characters. If your CAPTCHA does NOT have 7 characters, please use the refresh icon to refresh. The CAPTCHA below would be entered as 38Geah7 / See Building Coach or Campus Instruction Manual
Cannot navigate within campus or screens have missing data / Clear the cache and cookies / New Link to directions
Rights due to Security Violation / See your Building Coach / New link to AUR?
PDF Documents are not printing correctly / Adobe Settings need to be changed. / See page xx in the 17-18 Building Coach manual add link to manual
Correcting line up of Name/Addresses on Mailing Labels / Print Settings
Change the Page Sizing & Handling to “Custom Scale” and set that to 101%
Cthe
Reports are not visible after generating / Check pop-up blockers / Firefox: Menu > Options > Content > Pop-ups
Internet Explorer: Gear wheel > Internet Options > Privacy > Pop-up blocker
Infinite Campus Basic Troubleshooting Guide