ROLE PROFILE / ICT CHANGE MANAGER /

SECTION 1: PRINCIPAL RESPONSIBILITY

Principal Responsibility / To provide professional ICT support services to the Alliance of Devon & Cornwall and Dorset Police in relation to application change management for all systems, associated ICT infrastructure services and ICT Configuration Management by: -
  • Establishing, maintaining and monitoring, in conjunction with other Alliance personnel and third parties, appropriate service level, configuration, capacity, change and release management processes.
  • Providing accurate and detailed advice and guidance to the Alliance in the feasibility and impact of changes to the systems / services.
  • Managing the team tasked with the day to day support of the services, ensuring that they perform to agreed Alliance standards and service levels and within budgetary constraints.
  • Ensuring proper procedures are in place to transfer new ICT projects into a managed service environment without detriment to users.
  • Management of the “Resources” Tower within the Managed Services Contract(s)

Role Type/Family / Police Staff
Grade / 8 /
Location
/ Police HQ Middlemoor or Winfrith /
Vetting Clearance
/ SC
Political Restrictions / None specific to this role – refer to PSD20 working practice for more information
Role-Specific Training and CPD to be undertaken. / Relevant Force application / system courses
ITIL Foundation Certification
Relevant ITIL Practitioner Courses (Change / Release / Configuration Management)

SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE (For selection purposes)

Formal Qualifications required /
  • Ability to undertake and achieve ITIL Foundation Certification if not held already
  • PRINCE2 or equivalent Project management qualification

Essential Activities of the role /
  • Manage the performance of teams and individuals
  • Operate budgets
  • Manage the implementation of technical systems
  • Provide specialist advice and knowledge
  • Evaluate information to support action
  • Manage the quality of service provision
  • Make best use of technology

Essential experience and specialist skills and knowledge /
  • Significant experience of successfully working in a user-focused ICT service delivery environment in a team management capacity
  • Experience of working with 3rd party suppliers in the delivery of end to end ICT services
  • Proven track record in Business Analysis / Requirements gathering
  • Sound technical understanding and practical experience of working with at least three of the range of processes and technologies in use the Alliance: -
  • Windows NT / 2000 / 95
  • MS Office
  • Web-based technologies
  • Lan / WAN technologies
  • UNIX / Solaris
  • ICT Asset Management
  • Software licencing
  • ITIL processes

Essential Behavioural
Competencies / Assessment will be also be made against all the behavioural competencies shown in this profile.

SECTION 3: BEHAVIOURS

LEADERSHIP

Strategic perspective

BConcentrates on issues that support the broad organisational strategy. Maintains a broad view, and understands and considers the interests and aims of other units or outside organisations.

Openness to change

BSupports, promotes and puts into practice change. Introduces new ways of doing things and encourages others to accept them. Overcomes barriers to change

Negotiation and influencing

BUses logic and reason to influence others. Persuades people by using powerful arguments. Identifies clear aims in negotiations and achieves satisfactory outcomes.

WORKING WITH OTHERS

Respect for race and diversity

AUnderstands other people’s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Understands and is sensitive to social, cultural and racial differences

Teamworking

BSets up teams or working groups, and involves them in achieving goals. Develops good relationships and co-operation within the team, and removes barriers. Supports team members when necessary.

Effective communication

AExplains complex issues, making them easy to understand. Makes sure that important messages are being communicated and understood throughout the organisation

ACHIEVING RESULTS

Problem solving

BGathers information from a range of sources to understand situations, making sure it is reliable and accurate. Analyses information to identify important issues and problems. Identifies risks and considers alternative courses of action to make good decisions.

Planning and organising

ADevelops structured plans across a range of activities that may be complex. Monitors progress towards strategic objectives. Makes sure all activity is in line with efficient and effective policing.

Version: 1.2Date: 22 Nov 2017