Human Resources

JOB DESCRIPTION

Job title / House/Unit Manager /

Job family

/ Management
Reporting to / Deputy/Home Manager / Job code
Location / Craegmoor NI / Evaluation Date / TBA
Main Purpose
To co-ordinate and lead on the quality and management of nursing care, patient care and the clinical environment. Participate fully with the multidisciplinary team and undertake direct patient care. Manage and direct the delivery of clinical services within a Unit, ensuring it complies with Statutory Regulations, current legislation and meets quality standards. The Clinical Lead for Nursing / Dementia will provide clinical leadership and expertise to other staff on shift as required, assuming the role of nurse-in-charge of the unit whilst on duty.
Key Accountabilities
Quality
1. / To promote, monitor and implement standards for resident care within the unit environment, evaluating through clinical governance and audit.
2. / Provide clinical leadership, positive role modelling to the unit team, ensuring effective communication across the multidisciplinary team, through supervision, mentoring and appraisal. Lead on formal care reviews with commissioning Trust.
3. / Ensure all care records, risk assessment, audit and any other agreed outcome measures are an integral part of the patients care and that these are monitored and updated on aregular basis.
4. / Develop and lead regular resident feedback mechanisms e.g. satisfaction surveys, outcome studies, resident forums.
5. / Ensure that all nursing staff provide an appropriate care plan which is written with the resident and that the resident’s progression against these are documented within carenotes.
6. / Underakes regular audits to assess the quality of care given to the patients on his/her unit (Nursing Clinical Lead / Dementia Clinical Lead) and presents these within Clinical Governance meetings with Manager.
Innovation
7. / Assist and support local management in developing and implementing new services within own site.
8. / Looks at developing their own unit to ensure they provide innovative frontline services to the resident group in line with NICE guidelines, regulatory requirements and best practice agenda.
9. / Take a lead on individual projects that will demonstrate improvements in the quality of care and standards.
10. / Act as mentors to ensure that staff are developing, whilst leading a shift as Senior Nurse.
11. / Take part in the on-call system and serivce for both Senior Nurse on Duty and Senior Nurse on Call. Ensuring that the site is being safely and effectively managed and staffed over a 24hr period.
Value
12. / Assist the Deputy Manager to help achieve the set objectives for their unit and the site.
13. / Deputises over a 24 hour period in the absence of the Home Manager / Deputy Manager.
Knowledge & Skills
First level NMC Registered, qualified nurse with regular updating of skills –
RMN or RNLD or RGN
Must be qualified at least 12mths
Evidence of relevant CPD training to field of practice
Experience
The role holder will have experience within a related operational, professional or educational environment, including experience managing a number of staff. – They should be skilled clininical nurses – able to lead on clinical issues within the Home.
Autonomy & Impact
Facilitate clinical supervision for the clinical team. Participate in Audit/Research projects as part of
Clinical Governance.
Demonstrate the ability to monitor staff performance and, with support from the Manager, be able to take appropriate action.
Intelligent Problem Solving
Problem solving often relates to the adaptation of existing systems and processes in response toclinical or operational needs – some adaptive or creative thinking is occasionally required when translating best practice and evidence based research.
Responsibility

Staff

Managerial responsibility for a team of clinical staff whilst on duty (Shift Patterns) assuming responsibility as Nurse-in-Charge, to ensure resident safety and appropriate staffing levels.Identify training needs for staff employed in the clinical environment.

Budgets & equipment

Responsible for ensuring the budgets are maintained within your unit, reporting to line manager any concerns which may arise within a reasonable time frame. To ensure accountability for equipment in the unit to ensure it is maintained and checked within Health and Safety requirements.

Informatics

Shared responsibility for the confidentiality, security and accuracy of resident records, data andinformation. Ensuring good quality patient documentation, which meets the Regulatoryguidelines and statutory requirements.
Communication & Interaction
Highly developed communication and interpersonal skills are a key feature of the role, involving counselling, coaching and/or supervision. Ensures effective communication across the multidisciplinary team. The role holder will be in charge of a unit regularly.
Working environment
The problems faced by residents may present difficult and challenging situations, which may heighten the physical, sensory and emotional demands of the role.
Special Features
Facilitate clinical supervision for the clinical team. Participate in Audit/Research projects as part of
Clinical Governance. Demonstrate the ability to monitor staff performance and, with support from
the Manager, be able to take appropriate action.
Upholding Company Values
Competency / Req’d
Level
(select one for each
competency) / Descriptors
Quality -
of care, treatment, of facilities and of staff / √ Checks quality of own work
√ Follows procedures
√ Corrects errors and mistakes
√ Complies with relevant regulatory and statutory requirements
√ Double checks accuracy of own and work of others
√ Carefully monitors and checks the accuracy and quality of others’ work
√ Values the input and expertise of colleagues
√ Keeps clear, detailed records and files
√ Introduces new systems and processes to improve quality
√ Highlights shortcomings in processes, investigating unusual behaviour and identifying underlying causes
√ Introduces performance standards and relevant KPIs to improve the quality of processes and outputs
√ Tests out hypotheses using modelling techniques to make predictions and forecasts
√ Develops broad plans to take into account risks, conflicts, resources as well as timescales
√ Creates a climate in which quality is constantly enhanced, driving through initiatives and improvements
√ Maintains an overview of progress, critically reviewing key outputs against overall quality standards
√ Develops and engages strong relationships with key local stakeholder groups to stay ‘ahead of the curve’ in respect of the ever changing needs of the industry
√ Acts as a role model for others to follow, continually driving forward quality
√ Has a clear vision for own team, recognising and celebrating achievement of others
√ Retains a constructive approach even when facing extreme pressure
√ Pulls together a range of complex, diverse and parallel activities in a comprehensive plan
Innovation -
Being forward thinking and thought leaders / √ Adapts new services already introduced in other areas within the group
√ Amends these services to suit the needs of the local service
√ Proposes new services to regional management, taking into account the local needs of the area
√ Assists and supports regional management with developing and implementing these new services
√ Puts forward ideas and contributes towards the development of new services at a local and regional level
√ Proposes new services to regional management, presenting concise and well thought out proposals which are feasible and financially attractive
√ Takes calculated risks knowing the potential pitfalls and benefits involved
√ Leads on implementation of these proposals within own unit, sharing best practice across other units within the region
√ Regularly reviews and critically evaluates the industry landscape to pre-empt political and legislative changes which could impact on the range of services we offer
√ Researches and presents concise, complimentary or new, financially attractive detailed proposals on services which could be strategically adopted at a local and group level
√ Develops and engages strong relationships with key local stakeholder groups to stay ‘ahead of the curve’ in respect of the ever changing needs of our service users
√ Believes strongly in capacity to develop and drive the business forward, prepared to test and challenge ill-conceived propositions
√ Acts as a role model for others to follow, continually driving forward innovative ideas
Value -
Due to transparency and flexibility / √ Prices services in line with local needs
√ Reacts to local feedback regarding pricing of services
√ Regularly reviews services and price points adjusting where appropriate
√ Adjusts prices in line with demand for services
√ Reviews and evaluates price points for services in relation to group wide context
√ Questions and investigates to ‘uncover’ the real needs of the customer/clients
√ Removes barriers to effective customer service
√ Pre-empts and plans for changes in demand for services
√ Regularly reviews and critically evaluates the industry landscape to pre-empt political and legislative changes which could impact on pricing our services
√ Puts in place and regularly reviews strategies on creating ‘bundles’ or joined up ‘end to end’ services which compliment our offer at a local and group level
√ Develops and engages strong relationships with key local stakeholder groups to stay ‘ahead of the curve’ in respect of the ever changing needs of our services and service users
√ Acts as a role model for others to follow, continually striving to meet and exceed the needs of our service users

© Priory Group – Confidential HR A01

Human Resources – V02 – HR – February 2013 Page 1 of 5