Indiana University - Purdue University Fort Wayne
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Department of Human Services
College of Health and Human Services
Fall Semester 2013
Course Number and Title:Time and Place:
HSRV10500-01 Basic Interviewing SkillsT & R 9:00 – 10:15AM Kettler 243
CRN: 22440
HSRV10500-02 Basic Interviewing SkillsT & R 10:30AM – 11:45AM Kettler 243
CRN: 21510
Credit Hours: 3
Faculty: Shirley Ryan, MS, LMFTA, Limited Term Lecturer
Office Hours: by appointment
Email: - best way to contact
Human Services office: Neff 130Telephone: 481-6424
Human Services Website:
Course Description
This course is designed to introduce and develop skills associated with interviewing clients. The focus will be on skill building and competencies in attending behaviors, client observation skills, treatment plans, assessments, open and closed questions, encourager skills, paraphrasing and summarizing, and reflection of feelings and meaning. Advanced interviewing skills will include confrontation, focusing and information giving.
Course Objectives
By the end of this course participants will be able:
- To understand the basic techniques of interviewing
- To have better self understanding in order to work better with clients
- To have learned a wide variety of interviewing skills through in-class practice.
- To explain the various attitudes of the interviewer, the purpose of the interview and the phases of the interviewing process.
- To develop the ability to apply a variety of skills within an appropriate cultural framework.
Course Standards
Standard 12: The curriculum shall include knowledge and theory of the interaction of human systems including: individual, interpersonal, group, family, organizational, community, and societal.
Specifications for Standard 12
Demonstrate how the knowledge, theory, and skills for each of the following specifications is included, analyzed, and applied in the curriculum:
C. Changing family structures and roles – (discussion)
D. An introduction to the organizational structures of communities – (discussion)
E. An understanding of the capacities, limitations, and resiliency of human systems – (discussion)
F. Emphasis on context and the role of diversity (including, but not limited to ethnicity, culture, gender, sexual orientation, learning styles, ability, and socio-economic status) in determining and meeting human needs – (discussion)
Standard 13: The curriculum shall address the scope of conditions that promote or inhibit human functioning.
Specifications for Standard 13
Demonstrate how the knowledge, theory, and skills for each of the following specifications in included, analyzed, and applied in the curriculum:
B. The range of populations served and needs addressed by human services professionals (lecture)
Standard 14: The curriculum shall provide knowledge and skills in information management.
Specifications for Standard 14
Demonstrate how the knowledge, theory, and skills for each of the following specifications is included, analyzed, and applied in the curriculum:
A. Obtaining information through interviewing, active listening, consultation with others, library or other research, and the observation of clients and systems. (lecture/discussion)
B. Recording, organizing, and assessing the relevance, adequacy, accuracy, and validity of information provided by others. (lecture/discussion)
C. Compiling, synthesizing, and categorizing information. (lecture/discussion)
D. Disseminating routine and critical information to clients, colleagues, or other members of the related services system that is: 1. Provided in written or oral form, and 2. Provided in a timely manner. (lecture/discussion)
E. Applying maintenance of client confidentiality and appropriate use of client data. (lecture/discussion)
F. Using technology for word processing, sending email, and locating and evaluating information. (lecture/discussion)
Standard 16:The curriculum shall provide knowledge and skills in direct service delivery and appropriate interventions.
Specifications for Standard 16
Demonstrate how the knowledge, theory, and skills for each of the following specifications is included, analyzed, and applied in the curriculum:
A. Theory and knowledge bases of prevention, intervention, and maintenance strategies to achieve maximum autonomy and functioning. (lecture/discussion)
B. Skills to facilitate appropriate direct services and interventions related to specific client or client group goals. (lecture/discussion)
C. Knowledge and skill development in the following areas: 2.Intake interviewing, and 5. Location and use of appropriate resources and referrals. (lecture/discussion)
Standard 17: Learning experiences shall be provided for the student to develop his or her interpersonal skills.
Specifications for Standard 17
Demonstrate how the knowledge, theory, and skills for each of the following specifications is included, analyzed, and applied in the curriculum:
A. Clarifying expectations. (lecture/discussion)
B. Dealing effectively with conflict. (lecture/discussion)
C. Establishing rapport with clients. (lecture/discussion)
D. Developing and sustaining behaviors that are congruent with the values and ethics of the profession. (lecture/discussion)
Standard 19: The curriculum shall incorporate human services values and attitudes and promote understanding of human service ethics and their application in practice.
Specifications for Standard 19
Demonstrate how the knowledge, theory, and skills for each of the following specifications is included, analyzed, and applied in the curriculum:
B. Client self-determination. (discussion)
C. Confidentiality of information. (lecture/discussion)
D. The worth and uniqueness of individuals including culture, ethnicity, race, class, gender, religion, ability, sexual orientation, and other expressions of diversity. (lecture/discussion)
E. Belief that individuals, services systems, and society can change. (lecture)
F. Interdisciplinary team approaches to problem solving. (discussion)
G. Appropriate professional boundaries. (lecture/discussion)
H. Integration of the ethical standards outlined by the National Organization for Human Services/Council for Standards in Human Services Education (available on NOHS website) (lecture/discussion/ethics handout)
Standard 20: The program shall provide experiences and support to enable students to develop awareness of their own values, personalities, reaction patterns, interpersonal styles, and limitation.
Specifications for Standard 20
Demonstrate how the knowledge, theory, and skills for each of the following specifications is included, analyzed, and applied in the curriculum:
A. Conscious use of self. (personality assessment)
B. Clarification of personal and professional values. (personality assessment)
C. Awareness of diversity. (personality assessment)
D. Strategies for self-care. (lecture/discussion)
Methods of Instruction
Lecture, class exercises, discussion, and role play.
Text
Intentional Interviewing & Counseling by Ivey, 7th Edition, 2010, Cengage Learning, ISBN: 9780495599746
Course Evaluation
Test I25 points
Test II25 points
Test III25 points
Participation / Attendance in class25 points
Mastery of skills25 points
TOTAL 125 points
Exams
Three exams will be given during the semester which may consist of multiple choice, short answer, matching, essay and true/false questions. Make-up exams will be given only in the event of an illness or an emergency. Students may call (260) 481-6424 and leave a message, prior to test time on the day of the exam if they must miss class. In the event that a student misses a make-up exam, they must bring in documentation stating why they missed and it will be at the instructor’s discretion if a second make-up exam time will be granted. If a make-up exam is granted, you will have 1 week from the date the test was administered to the class to complete the test. Failure to follow these procedures will result in the student not being able to take a make-up exam. You will not be admitted late to an exam, if there are students who have finished their exam and already left the classroom.
Participation / Attendance
Attendance will be taken on daily basis. Only email the professor of a missed class if it is going to be an on-going issue due to sickness, injury, maternity leave, etc.. Students can miss up to 3 classes before losing points. Any more than 3 missed classes and students will need to provide documentation and points will be granted if appropriate. Please note that attendance points will be lost if a student is more than 15 minutes late to the class session.
Participation points will be lost for not abiding by the cell phone policy, engaging in side conversations, being disrespectful towards peers or instructor, using a personal computer for non-class related activities, and not participating in the group activities.
Mastery of Skills
Students MUST be present during the assigned class to get credit for this project. No points will be given unless documentation is provided that supports the need for a chance to make up this project. More information will be given by the professor closer to the project date.
Grading Scale
100-98 = A+91-90 = B+83-82 = C+75-74= D+
97-95= A89-86 = B81-78 = C73-70 = D67 and below = F
94-92 = A-85-84 = B-77-76 = C-69-68 = D-
A grade of “Incomplete” will not be given for this course unless a serious illness of yourself or an immediate family member or the death of an immediate family member affects your ability to complete the course requirements. Please expect that I will ask for documentation of illness or a death of a family member.
Electronic Devices
No listening devices (such as cell phones, Bluetooth, ipods, etc.) may be worn during exams. An exception will be granted for medically necessary hearing aids.
- The tape recording of course material in university classes is permitted by law. However, students may be asked to shut off records during personal disclosures by peers as this information is not related to achieving a grade or successfully completing an assignment.
- The use of laptops is permitted in class but they are only to be used to take notes and other classroom related activities. The instructor has the right to dismiss any students from the classroom if he/she is using the laptop for unrelated activities.
Cell Phone Policy
The use of cell phones and pagers during class time is not permitted during class. Please turn your cell phone and pager to the silent mode before class starts and leave the room if you need to answer a call or text someone. If you are using any of these in class, you will be asked to leave, will not receive any credit for class attendance that day, and will lose participation points if this continues to happen.
Confidentiality Statement
“In any course that touches on emotional subjects, students may wish to share their own experiences. The classroom is not a confidential setting, and students wishing to share information about themselves or their experiences should be aware that the information given may be discussed by others outside of the classroom itself. However, those in the Human Services and allied fields will find that client confidentiality is an essential part of their work. For that reason, students in this class are encouraged to consider personal information shared by their peers during the semester as confidential, and not to be shared with others. Not only is this good practice for the Humans Services profession, but it promotes dignity and respect for fellow students”.
Respect
Respect is essential for this class and includes (but is not limited to):
Keeping confidentiality of what your fellow students have said
Not holding side conversations or talk when someone else is talking
Not using cell phones while in class
Listening to other viewpoints with an OPEN mind
Individuals who continue to disregard these requests will receive a 0 during the class session and will lose participation points if it continues to happen.
Plagiarism/Academic Misconduct Policy
Academic misconduct or plagiarism is grounds for failure of the course and dismissal from the program
- Cheating- intentionally using or attempting to use unauthorized materials, information, or study aids in any academic exercise. The term “academic exercise” includes all forms of work for credit or hours.
- Fabrication – intentional and unauthorized falsification or invention of any information or citation in an academic exercise
- Facilitating academic dishonesty – intentionally or knowingly helping or attempting to help another in committing dishonest acts.
- Plagiarism – the adoption or reproduction of ideas or statements of another persona as one’s own without acknowledgement.
Services for Students on Campus
Center for Academic Support and Advancement (CASA) offers tutoring in math, writing, and other subjects. In addition, students can get help with study skills and math anxiety. Located in Kettler G21. Phone: 481-6817
The Learning Center:Make your study time not only more effective, but also more efficient by signing up for free tutoring available in the Learning Center in Kettler G21. You are entitled to 2 hours per week of free one-to-one, course-specific tutoring in understanding concepts, practicing the application or explanation of material being learned, and developing effective test-taking strategies. Make all appointments online through TutorTrac at ipfw.edu/casa. If you don’t see a tutor available for your class, contact us in Kettler G21!
Drop-in tutoring is also available for math (schedule on the Web site) and a few other subjects. If you need help with study skills in general, drop by the Learning Center to view our self-paced tutorials or make a one-to-one appointment. Information about STEPS (Student Technology Education Programs) classes can be found on the CASA Web site, too. Also, check with your instructor about whether Supplemental Instruction (group study support) is available for this class. Questions? Call 481-5419.
Learning Center Hours Fall 2012:Monday-Thursday 8 a.m. to 8 p.m.; Friday 8 a.m. to 4 p.m.
The Writing Center: Save time and write better papers or presentations for any class through free one-to-one or small group consultations in The Writing Center @ The Learning Commons, Helmke Library, 2nd floor. Bring assignments, questions, ideas, and a draft (if you have one). Consultants can help you start, write more clearly, revise, edit, and cite sources responsibly. Visit as you begin writing and as you revise. Drop-ins are welcome if time is available, but appointments, made online through TutorTrac, receive preference. For TutorTrac, online consulting, and resources to make your writing process easier, go to ipfw.edu/casa and click on “Writing Center.” Questions? Call 481-5740.
EXPANDED Writing Center Hours Fall 2012: M-Th 9 a.m. to 8 p.m.; F 9 a.m. to 2 p.m.; Su 1 to 5 p.m.
CASA is a place where students can experience concentrated study time that enables them be more effective and more efficient students and writers. If you would like a list of more ways to encourage student visits to the Learning Center or Writing Center, please drop us a line—or better yet, stop by during our open houses in Kettler G21 and the Learning Commons, Helmke 2nd floor, on Wednesday, August 22, and Thursday, August 23, from 11 a.m. to 1 p.m.
Services for Students with Disabilities: If you have a disability and need assistance, special arrangements can be made to accommodate most needs. Contact the Director of Services for Students with Disabilities as soon as possible to work out the details. Located in Walb 113. Phone: 481-6658
The Dean of Students Office provides assistance for students’ with their experience at IPFW. Counseling for personal concerns is also a part of their services. Located Walb Union 113. Phone: 481-6595
The Office of Multicultural Service is a support system or African American, Hispanic, Native American, International, Asian American, and at-risk students who are enrolled at IPFW. This support is provided through the Academic Student Achievement Program (ASAP). Located in Walb Union 118. Phone: 481-6900.
The IPFW police will provide safety escorts to your car after classes. Campus phones are located in each building for this use or you can call 481-6900.
Student Counseling offers free personal counseling to all IPFW students by master level students. Location: Dolnick Center Phone: 481-6592
Student Assistance Program offers free counseling to all IPFW students by licensed therapists. Walb 113, Phone: 266-8060 or 1-800-721-8809
Class Schedule/Topical Outline
The following schedule is subject to change; any changes will be announced in class. Students who miss the class where changes are announced are responsible to ask fellow students or the instructor about the changes.
DATE / TOPICJanuary 14 / Introductions and Overview of Course
January 16 / Chapter 1 - Toward Intentional Interviewing & Counseling
January 21 / Chapter 1 Discussion
January 23 / Chapter 2 – Ethics, Multicultural Competence & Wellness
January 28 / Chapter 2 Discussion – Points for Participation & Attendance Start
January 30 / STUDY DAY – Do NOT attend!
February 4 / Chapter 3 – Attending Behavior
February 6 / Chapter 3 – Discussion
February 11 / Chapter 4 – Questions: Opening Communication
February 13 / Chapter 4 -Discussion
February 18 / Chapter 5 – Observation Skills
February 20 / Chapter 5 – Discussion & Review for Test I
February 25 / Test I (Chapter 1-5)
February 27 / Chapter 6 – Encouraging, Paraphrasing & Summarizing
March 4 / Chapter 6 – Discussion
March 6 / Chapter 7 – Observing & Reflecting Feelings & Discussion
March 11 / Spring Break
March 13 / Spring Break
March 18 / Chapter 8-Integrating Listening Skills
March 20 / Chapter 8 Discussion & Review for Test II
March 25 / Test II (Chapter 6-8)
March 27 / Chapter 9 – Skills of Confrontation
April 1 / Chapter 9 – Discussion
April 3 / Chapter 10 – Focusing the Interview & Discussion
April 8 / Chapter 11 – Eliciting and Reflecting Meaning & Discussion
April 10 / STUDY DAY – Do NOT attend!
April 15 / Chapter 12 – Skills Integration
April 17 / Chapter 12 – Discussion
April 22 / Chapter 13 – Skills Integration & Group Activity- Part of Final
April 24 / Chapter 14 – Integrating Micro skills with Theory &
Chapter 15 – Determining Personal Style
April 29 / Mastery of Skills - Mandatory
May 1 / Evaluations & Review for Final (Test III)
May 6 / FINAL EXAM (chapter 9-15) 8:00 am – 10:00 am Same Classroom
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