Merger

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Kensington Partnership

Mughal Medical Centre

And

Woodroyd Medical Practice

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How will this benefit patients?

The benefits realised will come over time such as:-

  • The ability to offer increased/extended patient access
  • The opportunity to provide extended and special interest services
  • The ability to share facilities and premises
  • The potential to gain greater clinical expertise and skills
  • The ability to offer greater training functions to develop a more skilled workforce
  • The potential to better manage increasing workload pressures
  • The opportunity to become a practice pioneering in pro-active patient care

To do this we will:-

  • Listen to and understand the needs of our patients.
  • Put our patients first.
  • Be accessible and approachable.
  • Provide an environment which is clean, safe and conducive to high quality patient care.
  • Provide urgent appointments that enable patients, as a minimum, to talk to a clinician on the day.
  • Recall and review patients with ongoing and chronic health conditions and repeat medications.
  • Involve our patients in decisions about their care.
  • Ensure that we practice in accordance with national guidelines, recognise best practice and enable our patients and the Practice to benefit from continuous improvement.
  • Provide excellent customer service, ensuring we respond to our patients in an open, caring and timely manner.
  • Support training for clinical and non-clinical staff.
  • Work jointly with our Patient Group to communicate change and receive constructive feedback and observation.
  • Respond quickly and pro-actively to any concerns patients may have about the service they receive from us and operate a robust Complaints’ System.

Questions Asked by Patients

Frequently Asked Questions

Q1. Will we have fewer appointments because we have more patients?

Ans 1. As a patient, you will see little change at the start of the merger of the practices. With time you will start to see more effective and efficient ways of patient care being deployed.

Q2. Will we still get to see our usual Doctors?

Ans 2. Your doctors will remain the same at each site; however you may see new faces as we collaboratively work together with the other practices, for the majority of time your doctors will be at their current sites.

Q3. Continuity of care is important, will this be affected?

Ans 3. Your care and treatment will not be interrupted.

Q4. Will we have to get used to new staff members because current staff know us well.

Ans. Staff will remain at their current sites, so you will see very little staff change. However you may see some new faces when there is a shortage of staff acting as cover from other sites.