Hotel Managment and Catering Technology

Total No. of pages : 3564

Name of the Candidate:

DIPLOMA EXAMINATION, 2011

hotel managment and catering technology

first year

(pAPer–ii)

120. spoken english composition and business correspondence

May) (Time: 3 Hours

Maximum: 100 Marks

Answer ALL questions

All questions carry equal marks

1. / Write an essay on any one of the following. (15)
a) Agriculture Marketing Society
b) Women self-help groups and their activities
c) Village cottage industries.
2. / Write the structure of any ONE of the following.(15)
a) The structure of a collection letter.
b) The structure of an agency letter.
c) The structure of insurance letter.
3. / Assume that you are selling agriculture implements for the farmers in your area. A farmer wants to buy a power tiller. State the Company’s terms and conditions.
(10)
4. / How will you get trade references and status details from a company dealing with two –wheeler automobile parts? (10)
5. / Define a sales letter. State the requirements for such a letter. (10)
6. / A customer reports about the non-receipt of books from your book company. How will you deal with this complaint and settle the issue? (10)
7. / Draft the Minutes of the Annual General Meeting of the Board of Directors of Dalmia Cements Ltd., Dalmiapuram. (10)
8. / Write a précis of the following passage in about a third of its length. (20)
‘Zero transaction charges on your current account’,‘free SMS banking’, the list goes on. As a customer, you need to check these out. Read the fine prints (of course, you need a magnifying glass!). Thanks to the media – particularly electronic – consumer awareness level is at an all-time high. Yet, we come across cases where he has been taken for a ride.
Consider this: a smartly dressed young man greets you and offers a ‘free for life credit card’ from a reputed bank. He also gives you a gift! Within seconds, he will ask you for your driving licence, PAN card, salary slip and your mobile bill – all this time, he would engage you in asking seemingly trivial questions and gathering information about you. They make it look so convincing that you find it difficult to decline the offer. You get your credit card as assured soon. And a bill, little later!!
The busy help (less) line
It is then that you start running after them, trying to reach them through the ‘help (less) line’ that will be busy forever. You are in for an eternal struggle to resolve the issue. Take housing loan interest. The debate on whether to opt for fixed rate or floating rate of your housing loan is endless. The borrower is confused about the whole thing. While some suggest a fixed rate mode, others argue, quite rightly, that this will not remain so for the entire period of loan. Bankers always insert a clause that the fixed rate is subject to review periodically and this period varies from bank to bank.
Generally, the so-called fixed rate would be reviewed once in three years. So, opting for it is no insulation against future hikes in interest rates! A fixed rate is always higher than the floating rate by about 0.25 per cent to 1.50 percent depending on the tenor of the loan. If you opt for the fixed rate, you will be paying a higher interest from day one.
And the insulation against interest hike in the future is only up to the next review period. On such a review, the interest rate might go up or down depending on the market situation. If you opt for the floating rate (linked to the bank’s BPLR), you are subjecting yourself to the volatility of interest rate, which again
depends on market conditions. Every change in the bank’s BPLR will entail a similar change in the interest rate on your loan. If you look at the past three years, interest rate has shot up several times, upsetting the budget of borrowers, particularly those who have opted for the floating rate.
Consumer’s duty
Therefore, it is really a difficult call for borrowers to decide which way to go – fixed or floating. Now banks offer what the RBI has termed ‘teaser rates’ – where a low fixed interest rate is charged for the first year which gradually increases in subsequent years. The low EMI in the initial year would shoot up once the period of “teaser rate” is over for which the borrower may not be ready.
More often, you find people taking such a crucial decision based on what his friend or neighbour has opted for! It would be wise to do some research on the offers. Information is just a click away. All that is needed is the inclination to tap it. To sum up, the next time when you have to deal with an ‘offer’ of a smartly dressed young man(lady), do some ‘due diligence’ on the ‘offer’ just as they do ‘due diligence’ on you! Because, behind every ‘offer’, there is a ‘price tag’ – ‘T & C apply’!
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