Hotel Facilities and Services

HOTEL FACILITIES AND SERVICES

HOTEL TYPES

A hotel’s primary mission is to offer a comfortable room to sleep and usually to offer

other services such as meals and recreation.

Most hotels offer private bed rooms with bathrooms, front desk services, luggage services, F&B and guest services. They may also offer commercial services to business travellers, including a business centre, electronic devices and multi-line phones.

1)  Airport hotel: a hotel located near an airport, usually offering shuttle service to and from the airport, as well as meeting rooms and early checkout. They cater to the business traveller or leisure traveller with a long “lay-over” in an airport en route to another destination. Recently many companies have begun using them to hold meetings, seminars and conferences especially when participants are flying in from different locations.

2)  All-Suites hotel: like small apartments, include a bedroom, and living room with limited kitchen facilities. Some All-Suite hotels may include microwaves, coffee makers and a small refrigerator and bar. The living rooms will include a pull-out sofa and desk. They cater to the traveller whose stay is one week or more.

3)  Conference hotel: generally conference centres are upscale (first-class) properties catering to corporate clients’ meetings. Usually, pricing is inclusive of food, beverage and conference services. The meeting rooms have been designed to accommodate the special needs of 10-15 attendees.

4)  Motel: a building or group of buildings where entrance to rooms is made directly from the outside of the building. These properties are generally smaller and cater to people, traveling by car (Motor Hotel – Motel). The front desk covers check in, check out, guest services and luggage assistance. They are lower in price than a hotel.

5)  Resorts: cater to vacation travellers, as well as to businesses holding conferences and meetings. Services are all inclusive so that the guest does not have to leave the premises for any need. They will have food and beverage outlets, sport facilities, health club, entertainment, baby-sitting and parking.

The specialities of these resorts may include seasonal recreation such as skiing and golfing or catering to couples, honeymooners, singles or families.

6)  Spas: these are resorts offering health, wellness treatment, physical fitness,

nutritional advice or just plain pampering. There are tennis courts, swimming

pools, hiking trails, beauty salons and specially prepared meals.

HOTEL FACILITIES AND SERVICES

restaurant, bar-mini bar, room-service, wake-up service(early morning call) health club-fitness center/sauna/Jacuzzi, swimming pool, safe box for valuables, TV and video, telex, fax, telephone(outside calls, long distance calls), currency exchange , dry cleaning, laundry service, ironing, car parking, transport, rent-a-car, medical assistance, baby-sitting.

(Source: IACOV, Adriana; English for Tourism Professionals and Staff, Bucureşti, Irecson, 2003, pp.23, 24. )