Hamilton, Communicating for Results, 10th Edition, Chapter 07

  1. Which of these objectives might you use an interview to accomplish?
  2. Reviewing an employee’s performance.
  3. Gathering information
  4. Hiring an employee
  5. Settling an employee complaint
  6. All of these are correct. (CORRECT).
  1. Communication skills such as empathetic listening and careful paraphrasing are especially important in a counseling interview.
  2. True (CORRECT)
  3. False
  1. Which type of interview is a one-on-one interaction that involves conflict and resolution?
  2. An exit interview.
  3. A grievance interview. (CORRECT)
  4. A panel interview.
  5. A board interview.
  6. An informational interview.
  1. How should you prepare for a telephone interview?
  2. You should prepare the same way you would for a face-to-face interview
  3. You should keep notes for yourself close by
  4. You should set aside enough time
  5. You should try hard to sound enthusiastic and friendly
  6. You should do all of the above (CORRECT)
  1. What kind of interview is distinguished by having more interviewers than interviewees?
  2. An exit interview.
  3. A grievance interview.
  4. A panel interview.
  5. A board interview. (CORRECT)
  6. An informational interview
  1. An interviewee should not anticipate possible questions and think through answers to each one, as it will make the responses sound robotic, rehearsed, and inauthentic.
  2. True
  3. False (CORRECT)
  1. The closing phase of an interview should:
  2. Begin with a summary of what has transpired
  3. Ensure that the interviewee has no more questions
  4. Inform the interviewee about the next step in the process
  5. All of the above (CORRECT)
  1. Loaded questions have no value in an interview and are never used, even by expert interviewers.
  2. True
  3. False (CORRECT)
  1. Counseling interviews
  2. Help the interviewee uncover and solve career-related problems (CORRECT)
  3. Occur only at the annual review
  4. Are strictly restricted to business related topics
  5. Should have at least one other person in the same room as a witness
  1. The employment interview
  2. Should always have at least two people as interviewers
  3. Does not predict the employee’s success with any accuracy (CORRECT)
  4. Is not too important because most people are hired on a conditional basis
  5. Should take no longer than 20 minutes
  1. An exit interview
  2. can give you a wealth of information about the organization
  3. requires careful listening
  4. can help establish goodwill
  5. All of the above (CORRECT)
  1. What kind of interview is distinguished by having more interviewees than interviewers?
  2. An exit interview.
  3. A grievance interview.
  4. A panel interview. (CORRECT)
  5. A board interview.
  6. An informational interview
  1. Which of these is an example of an information-seeking interview?
  2. A lawyer interviews her client about the client’s role in a crime. CORRECT)
  3. A group of co-workers interviews a larger group of candidates for potential hire.
  4. A group of co-workers interviews a smaller group of candidates for potential hire.
  5. A company representative interviews an employee who is suspected of theft to see if she will admit her guilt.
  6. A boss interviews her staff members to give them annual reviews.
  1. In a performance review interview, the interviewer should
  2. Recognize the employee’s contribution and any accomplishments
  3. Tell employees where they stand in the corporation
  4. Discover and help solve any communication problems between the employee and the employer
  5. All of the above (CORRECT)
  1. Any interview should be organized in the following way
  2. Have the employee look over his/her application
  3. Begin by immediately telling the employee what the requirements of the job are
  4. Follow the order of an opening phase, a questioning phase and then a closing phase (CORRECT)

d. Any order is okay as long as the interviewee is comfortable