Trinity Fellowship
Guest Connect
Guest Connect
Components of Ministry
Parking Lot
Entrance Attendant – “New To Trinity?”
Guest Parking Attendant
Golf Cart and Van Driver
Connection Zones
Outside Greeter / Escort
Outside Door Attendant
Inside Greeter / Escort
Information Desk
Bulletin Distributor
Coffee Cart Attendant
Auditorium Greeter
Guest Reception
Reception Host
Follow-Up Connection
Communication Facilitator
Guest Gift Inventory
Gift Assemblers
Guest Connect
Parking Lot
Entrance Attendant
Positioning – (1) At 3 Hollywood Road entrances; (2) 1-2 attendants per entrance
Function – (1) Wear parking lot attire so identifiable; (2) Hold “New To Trinity?” signs to attract new guests to ask for assistance; (3) Direct new guests to Guest Parking and Guest Parking Attendant; (4) Give invite card to Guest Reception following service; (5) Do not try to answer all their questions, but assure them they will be taken care of after they park
Guest Parking Attendant
Positioning – (1) At entrances to Guest Parking areas; (2) 2-4 attendants per entrance; (3) Ask anyone who parks in Guest Parking if they are new to Trinity, assume they are all new guests, so that others will not try to park in these areas
Function – (1) Wear parking lot attire so identifiable; (2) Direct new guests to parking space in Guest Parking
Engage people with – (1) a smile; (2) help them out of their car; (3) welcome to them to Trinity; (4) If an Escort is not there to hand them over to walk them toward the door until an Escort is available or you have assured them that someone will help them to service when they enter the building; (5) If they are in need of special assistance, radio ahead to the information desk and inform them.
Golf Cart / Van Driver
Positioningbefore service – (1) At outer edges of parking lots; (2) Mainly southwest and east lots
Engage people with – (1) a smile; (2) a welcome; (3) a compliment; (4) Introduce self; (5) leading question, “How long have you been coming to Trinity?”
New Guest - (1) Welcome to Trinity; (2) Invite to Guest Reception following service (give invite card); (3) As drop off at door, let Escort know that they are new guests
Positioningafter service – (1) At Zone C and D to pick up people to take back to cars; (2) Mainly southwest and east lots; (3) 1 person to work 4-way at northwest corner
Will expand to north parking lots when we get additional golf carts.
Guest Connect
Connection Zone
Outside Greeter / Escort
Coverage Area – (1) For greeting from curb to outside doors; (2) For escorting from curb to guests final destination
Guest Parking – (1) Welcome to Trinity when get out of car; (2) Introduce self and ask to help them to the service; (3) If have children, offer to take them to appropriate ministry; (4) Invite to Guest Reception following service (give invite card)
Positioning – (1) 6 to 8 foot zigzag; (2) Rotate; (3) Return to rotation after escort
Outside Door Attendant
Open Doors – (1) Nice weather – hold doors open; (2) Cold weather – stand on inside of door and open as people approach; (3) Begin with middle doors and use outside doors if have people to attend them; (4) Inside greeters will attend second set of doors
Engage people with – (1) a smile; (2) a welcome; (3) a compliment; (4) a handshake or high five
Inside Greeter / Escort
Coverage Area – (1) For greeting from second set of outside doors to Worship Center / Auditorium doors; (2) For escorting from second set of outside doors to guests final destination
Engage people with – (1) a smile; (2) a welcome; (3) a compliment; (4) leading question
Escort those in need – (1) Watch people’s body language for that need assistance look; (2) Introduce self and ask if they need assistance; (3) When walking with them, don’t run off and leave them; (4) If you can’t help them, don’t leave them until you find someone that can; (5) Really listen to them, so you are sure of what they need; (6) Return to positioning rotation
New Guest - (1) Welcome to Trinity; (2) Introduce self and ask to help them to the service; (3) If have children, offer to take them to appropriate ministry; (4) Invite to Guest Reception following service (give invite card)
Positioning – (1) 6 to 8 foot zigzag; (2) Rotate
Information Desk
This Week at Trinity Information Sheet– (1) All information about things happening during the weekend services should be found here; (2) Place completed Connect Cards and registrations in notebook
Connect Cards – (1) Salvation – Tens Steps book; (2) Update of personal information;
(3) Request of information from church; (4) Prayer request; (5) New guest
Groups Information
New Guest - (1) Welcome to Trinity; (2) Introduce self and call over an escort to assist them; (3) Invite to Guest Reception following service (give invite card)
Resources / Give Aways – (1) Earplugs; (2) Tree stickers; (3) Wheelchair
Event Registrations – (1) tfc.org; (2) Event booth/desk; (3) Event representative at info desk; (4) Take registration form with check
Radio – (1) Communicate between information desks; (2) Contact Captain/Coach and Parking Lot Crew; (3) Identify your desk (A, B, C, D) when talking
After Service Coverage – (1) Salvations; (2) Event registration; (3) Special give aways
Lost and Found – (1) Keep at desk through service at which found; (2) If lost prior to service will need to check at Information Center (corner across from Press)
Bulletin Distributor
Positioning – (1) One person per set of doors; (2) At side of open door
Worship Center Doors – (1) Open end set of doors on foyer side; (2) Open middle set of doors on auditorium side; (3) Close doors after first worship song; (4) Can attend (open) door for late arrivers after first worship song
Engage people with – (1) a smile; (2) a welcome; (3) a compliment
Coffee Cart Attendant
Positioning – No more that 2 people attending coffee cart
Engage people with – (1) a smile; (2) a welcome; (3) a compliment; (4) leading question; (5) offering them some coffee
Escort those in need – (1) Watch people’s body language for that need assistance look; (2) Introduce self and ask if they need assistance; (3) Leave the coffee cart to assist them, it is ok; (4) When walking with them, don’t run off and leave them; (5) If you can’t help them, don’t leave them until you find someone that can; (6) Really listen to them, so you are sure of what they need; (7) Return to coffee cart area
New Guest - (1) Welcome to Trinity; (2) Introduce self and ask to assist them; (3) If have children, offer to take them to appropriate ministry; (4) Invite to Guest Reception following service (give invite card)
Auditorium Greeter
Engage people with – (1) a smile; (2) a welcome; (3) a compliment; (4) leading question; (5) Really listen to them, so you can help them feel comfortable and encourage a good experience
New Guest - (1) Welcome to Trinity; (2) Introduce self and ask if you can assist them in any way; (4) Invite to Guest Reception following service (give invite card)
Positioning – 12 to15 foot zigzag throughout auditorium
Guest Connect
Leader Expectations
Guest Connect Coach
Cast vision and promote ministry
Communicate weekly with Captains / Team Leaders, pastor leaders as needed
Periodically lead Dream Team 401 Service Team Breakout Group
Interview Dream Team candidates and submit interview sheet to Director of Dream Team
Orient new Guest Connect leaders to Dream Team Room and protocol
Place new Guest Connect leaders on teams and communicate with Team Leaders
Oversee Guest Connect Ministry
Raise-up and identify new Captains and Team Leaders amongst Guest Connect Leaders
Update Guest Connect Teams spreadsheet as needed
Communicate and meet with Dream Team Coordinator as needed
Participate in the rotation facilitating the Guest Connect Services during the weekend services and identified special events and regularly evaluate ministry effectiveness
Fellowship with other leaders and check-in in Dream Team Room
Guest Connect Captain
Participate in the rotation facilitating the Guest Connect Services during the weekend services and identified special events
Assist Guest Connect Coaches as needed
Cast vision and promote ministry
Communicate weekly with Team Leaders, pastor leaders as needed
Place new Guest Connect leaders on teams and communicate with Team Leaders
Communicate and meet with Guest Connect Coach as needed
Fellowship with other leaders and check-in in Dream Team Room
Guest Connect Team Leader
Communicate weekly with Leaders on team, pastor leaders as needed
Participate in the rotation facilitating the Guest Connect Services during the weekend services and identified special events
Cast vision and promote ministry
Train new Guest Connect Leaders
Lead facilitation of ministry taking place in designated Zone
Fellowship with other leaders and check-in in Dream Team Room
Guest Connect Leader
Participate in the rotation facilitating the Guest Connect Services during the weekend services and identified special events
Communicate with Team Leader as needed
Fellowship with other leaders and check-in in Dream Team Room
Guest Connect
New Leader Training
Cast vision of Guest Connect and it’s value churchwide
Exchange communication information (phone and email) and importance of communicating
Go over times to be here to check-in in Dream Team Room and when to be at area to begin serving
Teach about Engaging People
Teach about connecting New Guests
Connection Zones
Walk through Zone pointing out different roles
Explain each role and it’s purpose – Outside Greeter/Escort, Outside Door Attendant, Inside Greeter/Escort, Information Desk, Bulletin Distributor, Coffee Cart Attendant, Auditorium Greeter
Teach about Escorting People
Teach about Positioning – “The Zigzag”
Teach about Worship Center Doors
Review things at Information Desk – information sheet, Connect Cards, lost and found, etc.
Teach about when can go in to service and when should return to Zone after service
Parking Lot
Teach about Positioning
Teach parking lot set up
Teach about Golf Carts
Proper attire (dress code) and equipment