Gregory E Johnson

15920 York Road

Sparks MD, 21152

H 410.472.9331 C 443.629.3218 F 410.472.9332

PROFILE

Professionally qualified Technical Manager with more than twelve years experience in Information Technology. Accomplished in all areas relating to 24 x 7 data communication, voice communication, and Intel server environments.

Professional Skills

  • Strong leadership, communication and interpersonal skills.
  • Excellent customer service.
  • Able to quickly adapt to new situations and technologies.
  • Proficient in the design, implementation, and operation of data and voice systems and facilities.
  • Accomplished in Cisco router and switch configuration and installation and Cisco VoIP implementations.
  • Knowledgeable in areas of business continuity, VoIP, security, firewalls, VPN, antivirus, and Data Center build outs.

PROFESSIONAL EXPERIENCE

ePlus Technology IncJanuary 2005 – June 2007
ePlus Technology is a subsidiary of ePlus Inc with more than 30 locations in the United States. ePlus provides technology solutions to a wide spectrum of clients in both the public and private sectors. Their customers include leading organizations in the Fortune 500, the Healthcare industry, Federal, State and local government, K12 and higher education, as well as in many other vertical markets.

Senior Design Engineer

  • Responsible for designing, installing, and troubleshooting Cisco IP Telephony Systems for clients.
  • Provided presales support for Cisco IPT, Router, and Switch opportunities including creating Statements of Work and equipment lists.
  • Oriented the sales team on Cisco and other related technologies.
  • Developed and maintained customer relationships. Interacted with all levels of customer including executive, management, and technical staffs.
  • Provided project management when needed. Including coordinating with other ePlus technical staff, customer staff, and contract vendors for construction, cable installation, and circuit installation.

Medstar Health (Formally, Helix Health) Baltimore, MD1982-2004
A seven hospital, non-profit, community-based healthcare organization serving Baltimore and Washington DC.

Manager of Server Engineering, White Marsh Data Center, Baltimore, MD2002-2004

  • Responsible for planning a million dollar capital budget for server projects.
  • Successfully managed a team of 7 highly skilled Server Engineer professionals.
  • Administered the growth, maintenance, patching, security, and 24 x 7 operations of a 350+ file server environment utilizing Citrix, Novell and Microsoft in multiple locations.
  • Supported Application Project Managers in planning and implementing new applications in a variety of clinical and administrative areas including Picis OR Scheduling, GE OB Fetal Monitoring, E&C IPRob OB Patient Management, and Altiris Client Management Suite. Provided technical analysis of vendor software and hardware products.
  • Provided vision and growth plans to adapt the Medstar server, and workstation environments to take advantage of new technologies.
  • Utilized a variety of management tools, including Distributed Sniffers, Compaq Insight Manager, HP System Insight Manager, Servers Alive, and Altiris to pro actively monitor and maintain Medstar’s server environment.
  • Maintained close relationships with industry leaders Altiris, IBM, HP/Compaq, Novell, Microsoft, Symantec, etc. to provide best technical fit for business requirements.

Manager of Server Engineering, Network Engineering, and IT Support Service,
White Marsh Data Center, Baltimore, MD 1999-2002

  • Responsible for managing a 2 million dollar capital budget for server, network, and desktop projects.
  • Provide vision and growth plans to adapt the Medstar networking, server, and workstation environments to take advantage of new technologies.
  • Successfully managed three technical teams – a total of 11 highly skilled Server Engineer, Network Engineer, and Desktop professionals.
  • Administered the growth, maintenance, patching, security, and 24 x 7 operations of a 320+ file server environment utilizing Citrix, Novell and Microsoft in multiple locations.
  • Administered the growth, maintenance, patching, security, and 24 x 7 operations of a 3200+ node infrastructure environment utilizing Cisco routers and switches in multiple locations.
  • Designed, implemented, and maintained Wide Area Network connections using ATM, Frame-Relay, and SMDS technologies.
  • Provided technical support for 400+ workstations in a datacenter, business office, and 2 corporate locations.
  • Utilized a variety of management tools, including Distributed Sniffers, Compaq Insight Manager, Servers Alive, and SMNPc to pro actively monitor and maintain the Medstar network.
  • Maintained close relationships with industry leaders Cisco, Altiris, IBM, HP/Compaq, Novell, Microsoft, Symantec, etc. to provide best technical fit for business requirements.
  • Supported Application Project Managers in planning and implementing new applications in a variety of clinical and administrative areas. Provided technical analysis of vendor software and hardware products.

Senior Network Engineer, White Marsh Data Center, Baltimore, MD1997-1999

  • Designed, implemented, and maintained network infrastructures utilizing Cisco equipment, copper and fiber cabling and wireless technologies at five hospital campuses, two corporate locations, a datacenter, a business office, and multiple remote facilities.
  • Designed, implemented, and maintained Wide Area Network connections using ISDN, Frame-Relay, SMDS, and FDDI technologies across a matrix of 20+ Cisco Routers.

Network Engineer, White Marsh Data Center, Baltimore, MD1996-1997

  • Led project in seamless transition from 3Com Hubs to Cisco Switch network architecture. Assisted with all aspects of design, implementation and 24 x 7 support of Helix’s network infrastructure that supported 2800+ nodes in 20+ locations.

Telecommunications Manager, Union Memorial Hospital, Baltimore, MD1992-1996

  • Managed a team of three technicians in the support, maintenance, and expansion of the hospital’s Northern Telecom (now Nortel) 2500 line SL1 phone switch, ACD, and Voice Mail systems.
  • Managed a team of seven Telephone Operators and a Supervisor in support of the hospital’s 24x7 Main Telephone Console and Paging Services.
  • Provided design, implementation, and 24 x 7 support to Helix’s Ask-A-Nurse call center.
  • Assisted the Information Systems Department with design and implementation support for cable plant, new wire closets, and infrastructure electronics deployment.

Audio Visual Engineer, Union Memorial Hospital, Baltimore, MD1982-1992

  • Redesigned, installed and maintained a professional Television Studio and related equipment.
  • Responsible for the technical production of clinical training video tapes in both ¾” and VHS formats.
  • Supported the Telecom Department by assisting with the replacement of the PBX phone system. Also provided training to the Telecom Technician and assisted with cable installations.
  • Supported the Information Systems Department with cable plant design and installation for Coax cable (Mainframe), UTP (Token Ring and Ethernet), and IBM Type 1 (Token Ring).

Professional Products Inc., Bethesda, MD1977-1982

Installation Technician
Responsible for the installation of professional video equipment and television studios.

Strosnider’s Hardware, Bethesda MD1976-1977

Electrical Department Manager
Responsible for all staffing, ordering, stocking, and customer support.

EDUCATION

Certifications
Cisco Sales Expert V3, 2006
Cisco CCNA, in progress

Montgomery Community College, 1975-1976
Completed classes in:
Electronic Circuit Design
Electronic Circuit Troubleshooting
Computer Technology
Technical Drafting
Fortran Programming

Technical Training:
Cisco Sales Expert 2006
Cisco, Interconnecting Cisco Networking Devices
Cisco, Advanced Router Configuration
Cisco, ATM Solutions
Cisco, IP Telephony, 2005
Cisco IPT Implementation and Planning, 2006
Cisco, Intrusion Detection System
Cisco, Networkers – Technical Conferences, 1999-2006
Novel, CNA 4.1
Microsoft, Administrating and Supporting NT4.0
Microsoft, IIS 4.0
Altiris, Client Management Suite
Altiris, Managefusion 2004 - Technical Conference, 2004
Visual Basic – Essex Community College, 2001
WEB Design – Essex Community College, 2000

Recent Management Training:
Coaching - 5/6/2004
Communicating about Organizational Change - 5/11/2004
Conflict Management - 8/28/2003

Gregory E Johnson

15920 York Road

Sparks MD, 21152

H 410.472.9331 C 443.629.3218 F 410.472.9332

REFERENCES

Bryan Brown

System Engineering Manager - Maryland Commercial

Cisco Systems

410-309-4878

John Underhill

AVP Technical Services

MedStar Health

Kath Francis

AVP Desktop Services

MedStar Health

410-591-8885

Steve Mowery

AVP HealthCare Solutions

ePlus Technology

Columbia MD Office

410-567-1444

Dan Kaskel

Services Manager

ePlus Technology

Columbia MD Office

410-458-0302

Chuck Browning

Sr Network Engineer

MedStar Health

410-933-6843

Gregory E. Johnson, page 1 of 5