German Customer Service Representative - Zaventem
Job description :
As a Customer Service Representative you are responsible for executing the entire 'order to cash process' within your territory. Your main responsibilities are:
- Through direct customer contact provide product and excellent service to meet customers' needs with the international subsidiaries.
- Interface extensively with customers on the telephone to take orders, resolve issues, and answer product and service questions to customers
- Handle complaints related to quality and service issues in accordance with internal processes
- Ensure follow up of the order process in SAP from receipt of the purchase order until preparation of the invoice
- Schedule shipments and conveys commitments and shipping instructions to the warehouse
- Manage technical service invoicing and spares ordering for area of responsibility
- Prepare certificates and necessary documents associated with order process in assigned area.
- Provides sales statistics to the country team
Our client :
Our client is a medical technology and healthcare company with leading positions in renal care services and products.
The activities of our client are based on seven key principles: commitment to people, clarity of purpose, commercial discipline, collaborative working, achievement orientation, an openness to new opportunities, and above all, service supremacy for our customers.
Offer :
A pleasant and open work atmosphere
A nice salary(conform to the market and your experience) and extra-legal advantages
A high level professional education and an evolution plan in a fast growing company.
Profile :
- You speak fluently German and you have a good knowledge of English
- Good interactive telephone skills
- Intermediate knowledge and use of relevant PC software applications (Word-spreadsheets-databases and SAP)
- You are a real teamplayer and a customer oriented problem solver
Communication Agent - Waterloo
Our client :
Our client offers the broadest portfolio of technologies, products and services for the graphic communications market. Our client's solutions include image capture systems ; professional color, copydot, and high-speed document scanning systems ; workflow and color management software ; thermal imaging devices for film, plates, and proofs ; high-quality proofing media, printing plates, and recording film ; high-volume continuous inkjet printing systems ; digital color and black-and-white presses ; wide-format inkjet printers ; data storage products ; and professional services.
Job Description :
As part of the CustomerSupportCenter that provides remote technical support, the Call Agent & Administrator is the first contact point with the customers. It has an important role in customer interaction and significantly influences customer satisfaction by how calls are being handled.
Key Responsibilities
- To respond, in local language, to customer and engineer telephone calls and emails, regarding technical problems with products, and make the correct follow- up, to ensure a good level of service is applied.
- Provide outstanding Customer Service by accurately screening all calls and following current service policies and procedures.
- Contribute to the overall success of the European Support Centre, by monitoring Response Centre workload, and making recommendations to increase efficiency, or job satisfaction for self and team.
- Do regular customer satisfaction surveys.
- Must be available to work flexible shifts to accommodate our call centre in a rapidly-changing environment (7.30am - 19pm)
Profile :
- Good general level of education
- Basic knowledge of Microsoft Word, Excel,
- A good working knowledge of languages in one of the following combinations :
1) English/Dutch/Spanish
2) English/Italian/German/French (temporary position for maternity leave from september until december 2007).
+ any other European language as an asset !
- Previous Call Centre experience, excellent data-entry skills, and familiarity working within an Automatic Call Distribution environment an asset.
- Knowledge of the graphic arts industry or technical support is not necessary, but an asset.
Offer :
We offer you a job on a long term (except for the second role : temporary position of 3/4 months) in an international company.
The company is part of an international group, with outstanding quality and customer service as their most important values.
After a positive evaluation of the project and the candidate, you will have the possibility to get a permanent contract. Beacause our client is part of an international group they offer real career possibilities.
Customer Service Agent – Nordic languages (Brussels)
Job description :
* Management of new customers
Welcome new members on the phone, open their account, present the company and Customer Service, propose assistance, take their first order.
* Taking orders and ensuring their follow-up
Take orders on the phone, identify and check personal data, enter up to date information in the system, check orders in progress. Answering customers e-mails. Follow up orders.
* Maintenance of proactive relations with the customer
Open a conversation with the customer on the current situation and refer to points raised in a previous call, offer Company's services, inform the customer of the latest events regarding the products, marketing activities, give advice on the use of products and machine.
Our client :
Our customer is part of a very famous international group quoted on the stock exchange.
The company. pioneered the portioned coffee market to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savoured at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses.
Offer :
Our customer offers a complete trainingprogram divided in three parts : commercial, customer service and technical training.
Shifts from monday to friday between 8 am and 7 pm + one Saturday/month.
After a temporary contract of 4 months, possibility to get an open-ended employment contract.
Our customer is located in the centre of Brussels and is easy reachable by public transport.
Profile :
* Good education level with extensive general culture
* Excellent written and verbal communication : perfect level of Norwegian, Danish or Swedish + English
* 1-2 years experience in telephone services and dealing with high-end customers is a plus, but not necessary.
* Like contacts with high-end customers and be sensitive to their expectations
* Flexible and courteous personality, team player, stress resistant and multi-tasks, attention to details
* Basic knowledge of MS Office
* Strong interest in our products and in coffee in particular
Customer Service Agent – German
Job description :
- Provide professional care to Central European distributors and customers, while placing orders of all types, setting up new accounts, answering questions about accounts, orders, deliveries, website and technical issues.
- Provide personalized service and business support to distributors by researching and resolving distributor problems and questions; providing prompt and accurate responses to all concerns and questions regarding sales compensation plan, company policies and procedures, shipments, returns and refunds, company programs, promotions and special events.
- Provide professional customer service to all customers and distributors, while researching and resolving questions and concerns. Take ownership of each distributor or customer issue.
- Provide effective, timely, and courteous problem resolution for the company's Enterprises' products and services. Serve as tier one problem resolution.
Our client :
Our customer is a cosmetic firm located in Zaventem.
We offer :
- an interesting job in a multicultural environment.
- a job with the option of an open-ended contract after interim-period.
Profile :
- High school education
- First experience in a customer service environment
- Basic computer, keyboard, and typing skills required (MS + Outlook)
- Perfect level of German with good command of English
- Excellent interpersonal skills, with a strong ability to personalize and customize individual contacts
- Team player, excellent multi-tasking and organizational skills
- Eager to learn new concepts, procedures, information and new software programs and procedures quickly and use them effectively
First Line Support Engineer, Zaventem
Our client :
Our client is a leading international business and technology integrator, located in Zaventem. It provides full business and technology integration services to its clients, through the application of Consulting, Systems Integration and Managed Operations. The company generates annual revenues in excess of EUR 5.5 billion, and employs over 47,000 employees in 50 countries.
Job Description :
The helpdesk deals with the receipt of problems reported by users, concerning the operation or interpretation of one or more information systems, and the coordination of rapid and appropriate responses.
You will:
- Answer incoming telephone calls from customer in a professional way
- Log incidents in incident management tools
- Follow-up on incoming e-mail messages
- Follow-up on outstanding incidents
- Provide Microsoft desktop support
Profile :
- PC Working experience (MS Office tools)
- A Microsoft Certified Desktop Support technician (MCDST) certification
- Eager to work in a dynamic environment where flexibility, pro-activity, team spirit and customer focus are the keywords
- An excellent communicator, with good telephone skills and an assertive nature
-Ideally fluent in German, Dutch and English.
Offer :
-interesting job in one of the fastest-growing IT service providers
-attractive salary and real career possibilities
-possiblity to improve your IT skills
Customer Service Travel Services
Company
Over 2,500 companies in Belgium and Luxembourg - from the largest multinationals to the smallest independent contractors - rely on our client for their daily business travel.
Every one of those companies is different, with specific travel needs, habits and wishes.
Today, our client offers the whole range of travel tools and applications to all of their customers.
So, whether their customer needs a quick rail ticket to Paris or a complicated itinerary in Asia, a trip to an international trade fair or a luxury incentive to Mauritius, they can help them.
Job description:
As a Customer Service Consultant you aim to deliver customer driven consultancy, resulting in a ‘wow’- experience for the customer and to provide best in class service, balanced by supporting Amex/MTS sales revenue goals.
Typical situations:
Reorganisation of complex travel arrangements at short notice.
Providing ideas and suggestions to enhance the customers' experience e.g. recommending a restaurant at the destination.
Proactively contact suppliers pre client arrival to ensure VIP treatment.
Provide advice and consultation in various situations e.g. business and leisure travel.
Profile:
Preferably previous customer service and call centre experience.
Previous knowledge of travel/leisure industry (Amadeus - reservation & ticketing), tour operating, tailor-made trips.
Fully proficient in written and spoken Dutch, French & English.
IT literacy, use of databases and internet search sites.
High level of communication skills - particularly using telephone and e-mail medium.
Aanbod:
A pleasant and open work atmosphere .
A nice salary and extra-legal advantages .
A high level professional education and an evolution plan in a fast growing company.