European Social Fund Senior Project Co-Ordinator

EU funds: Investing in Wales

Dear Applicant

European Social Fund Senior Project Co-ordinator

Gofal is a mental health and wellbeing charity providing a range of services to support people who are experiencing or who have experienced mental ill health – something that will affect 1 in 4 of us in our lifetime.

Thank you for your interest in working for Gofal and please find enclosed the following:

1)Information on Gofal and the post you have applied for

2)Job Description and Person Specification

3)Application Form

4)Equal Opportunities Monitoring Form

The closing date for receipt of your application is 9.00 am, Wednesday 17th August 2016. Please do ensure you return your application by this date and time. Gofal cannot be responsible for any applications received late and any applications that arrive after the deadline will not be considered.

We will contact you as soon as possible after shortlisting to inform you of the outcome.

Interviews will be held week commencing 22nd August 2016.

Applications will be considered against the person specification and shortlisted candidates invited to interview.

We will contact you as soon as possible after shortlisting to inform you of the outcome.

Once again, thank you for your interest in Gofal and we look forward to receiving your application.

Yours sincerely

Anna Johnson

HR Administrator

About Gofal

Thinking differently about mental health and wellbeing

Gofal has been providing mental health and wellbeing services to people in Wales since 1990. We have come a long way since our first services opened in Bridgend, supporting the resettlement of people from the long stay psychiatric wards of Parc and Penyfai hospitals into homes in the community. We now operate across eleven local authorities in Wales and over 2,000 people use our services every year

Our Vision

Good mental health and wellbeing for all

Our Mission

To have a positive lasting impact in all that we do by

Working together to provide services that we can be proud of
Demonstrating outstanding practice in relation to staff mental health and wellbeing, learning and development
Challenging the way we all think about, talk about and respond to mental health and wellbeing in all areas of our lives
Using our profile, influence and voice to improve the lives of people living with or at risk of experiencing mental ill health
Increasing the range and reach of our services through targeted and sustainable business growth
Spending our money where it will have the maximum impact

Our Aspirations

Gofal aspires to:

Work with integrity and dignity
Inspire and support people to exceed their expectations
Develop a culture that is embracing and respectful of difference
Communicate honestly and openly
Be an organisation that is ambitious, creative and determined
Create environments that are collaborative, supportive and empowering
Be respected for our knowledge and expertise

EU funds: Investing in Wales

JOB DESCRIPTION

Post: European Social Fund Senior Project Co-ordinator

Reports to: Head of Employment Services

Contracted Hours: 37 hrs per week

Salary: £27,000 per annum

Office Base:Cardiff (NewLink) with travel across Cwm Taf

Date: Project Funding August 2016 – August 31st 2018

Holidays:26 days annual leave plus bank holidays.

Holidays increase by 1 day for each year of service up to a maximum of 30 days.

Pension:Pension in the form of a money purchase pension scheme:

-5.5% paid if employee contributes 1%

-6.5% paid if employee contributes 2% or more

Other Benefits:Income Protection

Life Assurance

Employee Assistance Programme

Opportunities for flexible working

Training and personal development opportunities

Background:

The Out of Work Service (OOWS) is delivered in partnership between Gofal and NewLink Wales; across the Cardiff and Vale and Cwm Taf Health Board areas providing individualised mentoring and support for people aged 25 or older; who are recovering from Substance Misuse and/or Mental Health issues and are long term unemployed or economically inactive.

The OOWS will complement and enhance existing treatment, support and care services, through the provision of additional mentoring support; that focusses on helping people to move on and thrive through inspiring self-confidence, nurturing self-reliance, developing new skills, acquiring qualifications and ultimately achieving economic independence through paid employment.The scheme has been supported by the European Social Fund through the Welsh Government.

Job Purpose:

Assist the project manager, through the organisation and control of project processes, to ensure the smooth and efficient functioning of the service and compliance with European Social Fund requirements.

Main Responsibilities:

Keep abreast of ESF eligibility, monitoring and reporting requirements, attend supplier meetings and assist with determination of service requirements.
Assist the HES in the development and implementation of service processes and procedures.
Monitor and report on project compliance to ESF eligibility and monitoring requirements.
Ensure service compliance to ESF publicity requirements.
Establish and maintain suitable systems to track the progress and variance of the project against identified targets and report on project activity.
Support the HES to identify and manage delivery priorities.
Effectively and accurately communicate relevant project information from the contractor to the delivery team.
Assist the Head of Employment Services (HES) in the drafting of ESF beneficiary claims.
Prepare and make available documents required for external audit.
Conduct internal ESF publicity, monitoring and compliance audits.
Assist the HES in providing support and direction to the delivery team.
Deputise in the absence of the HES.

People Management and Leadership:

To promote a culture which puts service user needs and interests at its centre,

and aims to be inclusive of all stakeholders.

To motivate and inspire staff to achieve the goals of the organisation.
To ensure accountabilities and responsibilities are clear for all staff reporting to you.
To provide effective line management, support and supervision of staff who report directly to you and to ensure they work within and meet objectives.
To ensure proper implementation of relevant policy, procedures and systems across your area of responsibility.
To ensure compliance with all legal and regulatory requirements.
To manage staff and services within a performance management framework.
To contribute to the provisions of on-call cover throughout the organisation.

Strategy:

To actively contribute to the development of the organisation’s business strategy.
To ensure that Gofal strategies are implemented throughout areas of responsibility.
When requested, to deputise for the Head of Services Central in their absence for pieces of work, including meetings, either internally or externally.

Organisation Expectations:

To carry out all duties in a manner that reflects Gofal’s Aspirations:

Work with integrity and dignity.
Inspire and support people to exceed their expectations.
Develop a culture that is embracing and respectful of difference.
Communicate honestly and openly.
Be an organisation that is ambitious, creative and determined.
Create environments that are collaborative, supportive and empowering.
Be respected for our knowledge and expertise.

Person Specification: ESF Senior Project Co-ordinator

Essential / Desirable
Experience of co-ordinating services or projects for people and communities. / 
Experience of team support and co-ordination. / 
A relevant professional qualification in project management. / 
Experience of developing and maintain processes and procedures to high standards. / 
Experience in monitoring and reporting project performance. / 
Experience of working in an ESF funded service or project. / 
Knowledge of ESF Evidence and Compliance Requirements. / 
An understanding of the barriers to employment faced by people affected by mental health and/or substance misuse. / 
An understanding of how mental health and substance misuse impacts on people’s lives. / 
An understanding of current relevant legislation and policy in relation to substance misuse and mental health. / 
Experience of working within the substance misuse or mental health sector. / 
Excellent literacy, numeracy and ICT skills with a close attention to detail. / 
Excellent presentation, communication and analytical skills. / 
Ability to work successfully on own initiative and contribute to a team. / 
Ability to prioritise workload and work under pressure. / 
Experience of working in partnership with a wide range of organisations. / 
Must be able to travel across the two health board areas regularly and occasionally beyond. / 

Applicants will be required to demonstrate evidence of competency at levels 1,2&3; please refer to the Competency Framework.

Competency Framework

Gofal aspires to:Work with integrity and dignity

Level 1: Demonstrate integrity and dignity in all interactions with others

Maintain appropriate personal boundaries in all interactions with service users, colleagues and external contacts
Express opinions genuinely and honestly, while being mindful of the impact on others
Take responsibility for reflecting on own behaviours
Maintain confidentiality and be trustworthy in relationships with service users and colleagues
Bring to the attention of line managers, any situations where standards of integrity or dignity are believed to have been breached.
Make every effort to deliver on commitments made.

Level 2: Role Model behaviours of integrity and dignity to other team members

Give feedback to colleagues where behaviours are noticed which do not demonstrate integrity or dignity
Help others to understand their responsibilities to act with integrity and dignity
Actively seek feedback to understand own personal impact on others, and use personal insights.

Level 3: Be an Ambassador for Gofal by upholding standards of integrity and dignity both outside and inside the organisation

Take ownership for ensuring the team understand their individual and collective responsibilities to treat all service users and colleagues with integrity and dignity
Create a team culture where people are able to give and receive feedback constructively and take ownership for their personal development
Be vigilant and responsive to colleagues who need to express concerns
Ensure that new team members thoroughly understand their responsibilities with regards to integrity and dignity and can clearly describe the standards which they need to maintain
Seek for self and others to continually do the right thing, and support colleagues where this may be difficult for them
Maintain the integrity of our values, even when there is pressure from outside forces
Demonstrate high levels of integrity and dignity when working with local or national policy and decision makers.

Gofal aspires to:Inspire and support people to exceed their expectations

Level 1: Support colleagues to deliver at their best

Role model positive and constructive behaviours to service users and colleagues
Share knowledge, skills and learning to help others to be at their best.
Work in a way that supports and promotes the wellbeing of others.
Participate openly and constructively in team meetings
Work co-operatively with others, supporting colleagues to deliver their best to service users
Actively engage in own supervision and appraisal, preparing and participating fully
Maintain high quality standards in file and record keeping
Notice and acknowledge great contribution from others

Level 2: Support the team to deliver at its best

Demonstrate flexibility and adaptability to change
Support colleagues in managing the emotional impact of their work
Actively seek out information to share, which will help the team in its work
Take a role in mentoring team members who need help or support
Actively suggest ideas for improvement for the team
Bring the great contribution of colleagues to the attention of others

Level 3: Enable people to set and achieve high standards for their own performance

Recognise, celebrate and appreciate great contribution at team and organisational level and externally

Hold supervision and appraisal meetings which help individuals to develop and make progress with their performance
Encourage the team to work to goals which are realistic, but stretching
Take steps outside own comfort zone, to take forward own development, and support others to do so
Develop a team culture where people feel they can talk about and learn from their mistakes, with support and openness
Effectively use management information to understand where quality can be improved
Face into difficult conversations with individuals where necessary, to help them improve their performance and contribution

Gofal aspires to: Develop a culture that is embracing and respectful of difference

Level 1: Demonstrate respect of difference in all interaction with others

Have a reputation for being a great listener
Demonstrate a commitment to the value of equality and respect for diversity
Show an awareness of the different needs of people from different backgrounds, cultures and life

experiences

Seek to understand the perspective of service users through genuine interest and questioning
Demonstrate an open mind with people who may have a different viewpoint.
Use language which is positive and non-judgmental towards others

Level 2: Role model behaviours underpinned by respect of difference

Give support to others where they may be finding it difficult to deal with issues of equality or difference
Share experiences and knowledge which can help others embrace difference in their work and lives, and take every opportunity to learn more about equality issues
Challenge behaviour which does not demonstrate a respect of difference
Work to resolve conflict where it is observed

Level 3: Be an ambassador for Gofal by upholding standards of respect of difference both outside and inside the Organisation

Demonstrate a consistent approach to managing people, based on fairness and maintaining appropriate boundaries
Demonstrate how difference is a strength in teams, and manage conflict which arises in the team setting
Continuously check to ensure that all team members have a genuine commitment to equality
Encourage different ways of thinking and problem solving within teams, ensuring that all colleagues have a voice
Be seen as giving a positive voice on issues of difference, both internal and external to the organisation

Gofal aspires to:Communicate honestly and openly

Level 1: Communicate in a clear and concise way

See communication as a two way process, actively seeking out communication, as well as actively listening to the message delivered.
Use a communication style which is appropriate to the listener
Use words appropriately, communicating in language which matches the organisation’s values.
Using observation, be able to judge the listener’s response and adapt communication accordingly.
Use written and IT based communication to explain key points clearly and effectively, and in appropriate detail.
Role model honesty and openness in communication with others, using genuine care in the delivery of messages and challenging colleagues to do the same.

Level 2: Adapt communication to the audience

Think in advance about the most effective way to deliver the message, and adapt communication accordingly.
Simplify complex messages where necessary, so that others can understand key points.
Use a variety of communication methods with confidence, and understand where each is most effective.
Represent the organisation externally, and be able to speak confidently about its work.
Deliver difficult messages with honesty and compassion.

Level 3: Use communication to achieve organisational objectives

Confidently facilitate group meetings and discussions, ensuring that all members participate fully
Deliver organisational messages accurately, with balance and integrity at all times and deal with questions and challenges constructively
Present facts and situations to groups of people in a way which can be clearly understood
Explain the work of the organisation to external stakeholders with commitment and positivity
Structure meetings to deliver the best outcome, setting clear agendas and agreeing realistic next steps

Gofal aspires to: Be an organisation that is ambitious, creative and determined

Level 1: Work with a flexible and adaptable approach to achieve agreed outcomes.

Bring energy, passion and excitement into all your work
Demonstrate dedication and commitment to the team objectives
Have a commitment to ‘never giving up on a person’, even when they are challenging to you
Use available time to achieve the best possible outcomes, and be flexible where priorities change
Stay enthusiastic and remain positive through setbacks
Work with colleagues and service users to come up with creative solutions
Face change with a positive and constructive approach
Ask for help and support where it is needed to ensure own wellbeing
Use mistakes as a way to learn for the future

Level 2: Identify the best outcomes, solve problems and overcome barriers to achievement.

Actively try out different approaches to tackling problems
Generously share ideas for service improvement and better ways of working
Build an outcome focus into all aspects of work
Support service users and colleagues in positive risk taking, allowing them to overcome barriers and achieve the best outcomes
Help colleagues to deal with changes they may be facing in a way which is right for them
Demonstrate resilience when facing challenges, seeking and using the support which you need

Level 3: Deliver organisational priorities, and identify opportunities for improvement

Help people to develop their skills of problem solving, role modelling different approaches
Create a culture in which people are not fearful of blame, and in which they feel they can take positive risks to get the right outcome
Keep personal motivation levels high through adversity
Create a culture of continuous improvement both internally and externally to the Organisation, where every individual is committed to pushing the standards upwards
Lead a team which is known for its energy and enthusiasm

Take responsibility for researching good practice in service delivery, and bring knowledge and learning back to the wider organisation

Gofal aspires to:Create environments that are collaborative, supportive and empowering