Dear Fellow Employee:

Jim Riehl’s Friendly Chrysler Jeep Inc., is proud of its many accomplishments since its founding inDecember, 1987, and of the people who make it a successful organization and an interesting place to work.

To those of you who are current employees, your dedication and acceptance of responsibilities have enabled Jim Riehl’s Friendly Chrysler Jeep Inc. to earn many awards, such as the coveted Five Star Award for Excellence. We have continued to grow our organization year after year and to date, exceed our minimum sales responsibility by 125%.

To those of you who are new to Jim Riehl’s Friendly Chrysler Jeep Inc., I extend a warm welcome. Whatever your department or job description may be, your performance will contribute to the overall success of the Dealership. We are proud to have you as a member of our team. A team that is built on one basic principle: commitment to our customer, who is our true employer.

As your organizational employer, Jim Riehl’s Friendly Chrysler Jeep Inc. is committed to the following:

-Maintaining wage rates and benefit programs that are equitable or above the prevailing practices of other area dealerships.

-Filling vacancies from within, whenever possible.

-Providing a safe, healthful and positive working atmosphere.

-Doing all in our power to make your place of employment an excellent place to work and an asset to the community.

Jim Riehl’s Friendly Chrysler Jeep Inc. mission is to:

Create a friendly atmosphere by providing the honesty, integrity and personal attention that will consistently exceed expectations and promote customer and owner loyalty.

As an employee of Jim Riehl’s Friendly Chrysler Jeep, Inc., we ask that you maintain our commitment to our mission statement. Once again, I’m glad to have you as a member of the Jim Riehl’s Friendly Chrysler Jeep Inc. Team. I hope that my pride as your employer will only be exceeded by your pride as an employee.

This handbook describes some of your responsibilities as an employee of Jim Riehl’s Friendly Chrysler Jeep Inc.

Sincerely,

James Riehl, Jr

President

EMPLOYEE HANDBOOK

Table of Contents

WELCOME LETTER…………………………………………………………………....
NEW EMPLOYEE ORIENTATION …………………………………………………...
INTRODUCTORY STATMEMENT……………………………………………………
RECEIPT OF EMPLOYEEHANDBOOK Acknowledgement Form ......
MISSION STATEMENT…………………………………………………………………
GENERAL INFORMATION………….………………………………………………
Introduction……………………….……………………………………………......
New Employee Orientation………………………………………………………....
Personal Information………………………………………………………………..
Hours of Operation…………………………………………………………………
Hours of Work……………………………………………………………………...
Parking……………………………………………………………………………...
Personal Use of Dealership Telephones…………………………………………....
Mail………………………………………………………………………………....
Security…………………………………………………………………………
Solicitation and Distribution…………………………………………………………
Suggestions…………………………………………………………………………
Visitors……………………………………………………………………………
EMPLOYMENT…………………………………………………………………………
Equal Employment Opportunity……………………………………………………..
Employment at Will…………………………………………………………………
Medical Examinations………………………………………………………………
Personnel Records………………………………………………………………….
Employment Categories…………………………………………………………….
Motor Vehicle Record Inquiry…………………………………………………......
Promotions………………………………………………………………………….
References………………………………………………………………………….
Discipline……………………………………………………………………………
Reduction in Work Force…………………………………………………………
Termination of Employment………………………………………………………...
Exit Interview……………………………………………………………………….
Return of Property………………………………………………………………….
GENERAL POLICIES……………………………………………………………………
Punctuality and Attendance…………………………………………………………
Personal Appearance……………………………………………………………….
Housekeeping……………………………………………………………………….
Legal Compliance…………………………………………………………………
Worker Safety and Health………………………………………………………….
Right to KnowLaw………………………………………………………………….
Environmental Compliance………………………………………………………….
Conflict of Interest………………………………………………………………….
Gifts……………………………………………………………………………….
Employment of Relatives……………………………………………………………
Outside Employment………………………………………………………………..
Nondisclosure of Information……………………………………………………….
Customer Relations…………………………………………………………………
Customer Retention Management ………………………………………………….
Customer Vehicles………………………………………………………………….
Dealership Vehicles……………………………………………………………......
Tools/Equipment…………………………………………………………………….
Problem Solving…………………………………………………………………….
Harassment…………………………………………………………………………
Sexual Harassment………………………………………………………………
Substance Abuse……………………………………………………………………
Smoking…………………………………………………………………………...
Serious Illness or Disease…………………………………………………………
Severe Weather……………………………………………………………………
PAY AND PERFORMANCE……………………………………………………………
Pay………………………………………………………………………………….
Pay Days and Pay Periods………………………………………………………….
Time-Keeping………………………………………………………………………
Pay Deductions……………………………………………………………………
Lunch Period………………………………………………………………………..
Overtime……………………………………………………………………………
Pay Increases………………………………………………………………………
Performance Evaluation…………………………………………………………….
LEAVE POLICIES………………………………………………………………………
Introduction…………………………………………………………………………
Vacation…………………………………………………………………………….
Holiday……………………………………………………………………………
Medical/Dental Appointments………………………………………………………
Military Leave………………………………………………………………………
Jury Duty…………………………………………………………………………
Bereavement………………………………………………………………………
BENEFITS…………………………………………………………………………………
Introduction…………………………………………………………………………
Eligibility…………………………………………………………………………….
Medical Benefits……………………………………………………………………
Dental Benefits……………………………………………………………………
Disability Insurance…………………………………………………………………
Life Insurance………………………………………………………………………
Short Term Disability insurance……………………………………………………
401K Retirement Plan………………………………………………………………
Flex Spending……………………………………………………………………….
Training Expenses…………………………………………………………………..
EMPLOYEE DISCOUNTS & ADDITIONAL BENEFITS……………………………...
Employee Discounts & Additional Benefits………………………………………
LEGALLY MANDATED BENEFITS………………………………………………….....
Workers’ Compensation…………………………………………………………......
Unemployment Insurance……………………………………………………………
Social Security……………………………………………………………………….
Medicare……………………………………………………………………………..
Status of Benefits at Termination……………………………………………………
Family Leave Act …………………………………………………………………
Appendix……………………………………………………………………………….....
Telemarketing Policy (Form 1950)………………………………………………….
Vehicle Use Agreement (Form ID 2000)……………………………………………
Separation from Employment Policy (Form ID 2050)………………………………
Employee Technology Assignment Policy Form (2100)…….……………………
Dress Code Policy (Form 2150)……………………………….…………………….
Information Security Program Policy (Form 2200)…………………………..
Red Flag Rules Policy (Form 2250)…………………………………………………
No Harassment Policy/Procedure (Form 2350)…….……………………………
Software Code of Ethics (Form 2400)………………….…………………………
Employee Technology Usage Agreement Policy (Form 2450)……………………...
Dealership Demonstrator Vehicle Use Policy (Form 2500)………………………...
Employee Insurance Deductible Benefit Policy (Form 2550)……………………….
Smoking Policy (Form 2600)………………………………………………………..
Time Card Policy (Form2650)………………………………………………………
Minimum Wage/Draw Compensation Policy (Form 2700)…………………………
Employee Payroll Deduction Benefit Policy (Form 2750)………………………….
Employee Vacation Benefit Policy (Form 2800)……………………………………
Employee Holiday Benefit Policy (Form2850)……………………………………...
Employee Discount Benefit Policy (Form 2900)……………………………………
Employee Friends and Family Service/Parts Discount Benefit Policy (Form 2950)..
Food Policy (Form 3000)……………………………………………………………
Disclosure of Intent to Obtain a Consumer Report (Form 3050…………………….
Equipment Request Form (Form 3100)……………………………………………...
General Request Form (Form 3150)…………………………………………………
Employer’s Notice of FMLA Leave Calculation Method Policy (Form 3200.).…… / PG
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Jim Riehl’s Friendly Chrysler Jeep, Inc.

New Employee Orientation

As a new member of the Friendly family, we again welcome you. The start of your employment at our company includes an orientation with our office manager. During this orientation, the following will take place:

  • Completion of your employment application and medical/drug screening (if not completed).
  • Photocopying your valid driver’s license and social security card.
  • Filling out of all tax related forms.
  • Reviewing all our employee benefit programs (start after 90 days of employment).
  • Reviewing our policies and procedures.
  • Review our Emergency Access Plan.
  • Review our “Mission Statement”.
  • Assigning employee parking spot (if required).
  • Complete our Employee Technology assignment policy form
  • Please review our Employee Technology Assignment Policy in the appendix section (Form ID 2100)
  • Assigning any website accounts, e-mail accounts, network password, employee assigned equipment (keys, phones, etc.), manufacturer passwords and logins, desks or work space, land phones, voicemail account and dealer management system accounts and passwords
  • Having a manager or employee walk you through the building, introducing you to current employees and familiarizing you with your new surroundings.
  • Assign a company vehicle and company plate, if required in employees pay plan.
  • Give you a copy of this employee handbook, asking you to read and review our policies, programs and benefits enclosed in it. After reviewing this employee handbook, please sign the acknowledgment form on the next page and initial after each policy listed on the acknowledgement form. Once signed and initialed, please return to Office Manager.

Jim Riehl’s Friendly Chrysler Jeep, Inc.

INTRODUCTORY STATEMENT

This handbook provides basic information about Jim Riehl’s Friendly Chrysler Jeep Inc. policies, programs, and benefits. Read the handbook to learn about your responsibilities as an employee and the programs developed by Jim Riehl’s Friendly Chrysler Jeep Inc. for your benefit.

This handbook applies to employees of Jim Riehl’s Friendly Chrysler Jeep Inc. The policies, programs, and benefits outlined in it are effective as of January 01, 2010. This handbook replaces and supersedes all previous handbooks and does not attempt to cover all areas of policy, programs, and benefits. It is designed to acquaint you with Jim Riehl’s Friendly Chrysler Jeep Inc. by covering the questions most frequently asked by employees. Please do not hesitate to ask your supervisor or the Office Manager for more details.

The policies, programs, and benefits set forth are not terms and conditions of employment, nor should they be construed as an employment contract. The best interests of Jim Riehl’s Friendly Chrysler Jeep Inc., and our employees necessitate that there be flexibility in administration, and Jim Riehl’s Friendly Chrysler Jeep Inc. reserves the right to revise, supplement, or rescind any policy or provision in the handbook it deems appropriate, with sole and absolute discretion. Jim Riehl’s Friendly Chrysler Jeep Inc. will try to keep the handbook current, but there may be times when policies or programs will change before this material can be revised.

Your continued employment with Jim Riehl’s Friendly Chrysler Jeep Inc. is based on mutual consent. You have the right to end your employment relationship with Jim Riehl’s Friendly Chrysler Jeep Inc., at any time and for any reason. Similarly, the employment of any employee can be terminated in the sole discretion of Jim Riehl’s Friendly Chrysler Jeep Inc., for any reason, at any time. It should also be understood that no supervisor or representative of Jim Riehl’s Friendly Chrysler Jeep Inc., other than the Dealer, or Director of Operations has the authority to enter into a written agreement for employment for any specified period of time or to make any promises or commitments contrary to the terms as stated above. Further, any employment agreement shall not be enforceable unless it is in writing.

Our hope is that your employment with Jim Riehl’s Friendly Chrysler Jeep Inc. will be a rewarding and satisfactory experience.

Jim Riehl’s Friendly Chrysler Jeep, Inc.

Receipt of

Employee Handbook Acknowledgement Form

As a new employee of our company, please read and review our policies, programs and benefits enclosed in it. After reviewing this employee handbook, please sign the acknowledgment form on the next page and initial after each policy listed on the acknowledgement form. Once signed and initialed, please return to Office Manager.

I, ______, have read and reviewed the Employee Handbook and all policies and procedures. I have initialed next to all policy and procedure forms listed below, acknowledging I have reviewed and agree with the policy.

PolicyForm IDInitial

  • Jim Riehl Friendly Chrysler Jeep, Inc. Employee Handbook Book______
  • Telemarketing Policy 1950______
  • Vehicle Use Agreement 2000______
  • Separation From Employment Policy2050______
  • Employee Technology Assignment Policy 2100______
  • Dress Code Policy2150______
  • Information Security Program Policy2200______
  • Red Flag Rules Policy2250______
  • Telemarketing Policy2300______
  • No Harassment Policy/Procedure2350______
  • Software Code of Ethics2400______
  • Employee Technology Usage Agreement Policy2450______
  • Dealership Demonstrator Vehicle Use Policy2500______
  • Employee Insurance Deductible Benefit Policy2550______
  • Smoking Policy2600______
  • Time Card policy2650______
  • Minimum Wage/Draw Compensation policy2700______
  • Employee Payroll Deduction Benefit Policy2750______
  • Employee Vacation Benefit Policy 2800______
  • Employee Holiday Benefit Policy 2850______
  • Employee Discount Benefit Policy 2900______
  • Employee Friends and Family Service/Parts Discount Benefit Policy2950______
  • Food Policy 3000______
  • Disclosure of Intent to Obtain a Consumer Report 3050______
  • Equipment Request Form 3100______
  • General Request Form3150______
  • Employer’s Notice of FMLA Leave Calculation Method3200______

Signature X ______Date: ______

Employee Name: ______

jim Riehl’s Friendly

Chrysler Jeep, Inc.

Mission Statement

To

Create

a Friendly Atmosphere

by Providing The

Honesty, IntegrIty and Personal Attention

that will consistently exceed expectations

and promote

customer and employee loyalty

General

Information

Section

GENERAL INFORMATION

Introduction

Each employee of Jim Riehl’s Friendly Chrysler Jeep Inc. receives a copy of this handbook at the beginning of his/her employment with our dealership. It contains many policies, which Jim Riehl’s Friendly Chrysler Jeep Inc considers necessary to conduct business smoothly, professionally and in compliance with all applicable state and federal laws.

As an employee of Jim Riehl’s Friendly Chrysler Jeep Inc,it is your responsibility to read your employee handbook, familiarize yourself with its contents, and adhere to our procedures and policies at all times. Employees who do not comply with the policies set forth in this handbook may be subject to disciplinary action up to and including termination.

If you have questions concerning any of the policies included here, or your rights and responsibilities ad defined by them, please feel free to discuss them with the Office Manager.

New Employee Orientation

Jim Riehl’s Friendly Chrysler Jeep Inc. wants to ensure that you get the proper start on the job. To acquaint you with our policies and operations, the Human Resources Manager will schedule an orientation session with you during which dealership polices, procedures, and benefits will be discussed.

At that time, you will also receive your employee handbook and complete needed paperwork, such as The Disclosure of Intent to Obtain A Consumer Report. Please review our Disclosure of Intent to Obtain a Consumer Reportin the appendix section (Form ID 3050).

Read your handbook carefully and direct all questions to the Human Resources Manager. At the beginning of this handbook is a “Receipt of Employee Handbook Acknowledgment.” After you have read the handbook, please sign the acknowledgment and give it to the Office Manager.

Personal Information

Changes in personal information should be reported to the Human Resources Manager as soon as possible. Examples of changes include, but are not limited to:

-name

-address

-family or marital status

-telephone numbers

-insurance beneficiary

-new dependents

-emergency contacts

Hours of Operation

New and Used Cars / Service and Parts / General Office
Monday / 8:30am - 8:00pm / 7:00am - 8:00pm / 7:30am - 9:00pm
Tuesday / 8:30am - 6:00pm / 7:00am - 6:00pm / 7:30am - 6:00pm
Wednesday / 8:30am - 6:00pm / 7:00am - 6:00pm / 7:30am - 6:00pm
Thursday / 8:30am - 8:00pm / 7:00am - 8:00pm / 7:30am - 9:00pm
Friday / 8:30am - 6:00pm / 7:00am - 6:00pm / 7:30am - 6:00pm
Saturday / 10:00am - 3:00pm / 8:00am - 2:00pm / 10:00am – 3:00pm
Sunday / Closed / Closed / Closed

Due to the nature of the business, it may be necessary from time to time for certain departments to open earlier or remain open later. Hours of Operation may change as business dictates.

Hours of Work

Hours of work vary by department and by position. Your supervisor will provide you with your specific work schedule including breaks and/or meal periods. Your work schedule may be changed from time to time, as needed, to meet the needs of our business and our customers. Your supervisor will advise you of any schedule changes.

Parking

Free parking is provided to employees. The Human Resources Manager will assign you a parking space in the employee parking area. You may use the parking area at your own risk, and you should keep your vehicle locked. Jim Riehl’s Friendly Chrysler Jeep Inc. assumes no liability for any damage to or theft of employee vehicles or personal property.

Personal Use of Dealership Telephones

Telephones are primarily used to conduct company business. Please limit personal calls. Personal long-distance calls made on dealership phones (or received on the company 800 line) are not permitted.

Mail

Employees may not use the dealership’s address for receiving personal mail. Mail delivered to you at the dealership is presumed to be business-related and will be opened by the Dealer or the person designated to open mail. Personal mail should be delivered to your home.

Security

The physical security of the dealership as well as the safety of our employees is important. All dealership property that can be secured with a lock, i.e., equipment, doors, files, desks, and gates, should be locked when not in use. At the end of each day, all locks should be secured.

Dealership vehicles and customer vehicles in for service should be locked. Report lost keys to the Service Manager.

Your supervisor will instruct you regarding specific security procedures pertaining to your position.

Solicitation and Distribution

When contacting our customers, we must make sure we follow the Do Not Call Rule. This rule stops companies from soliciting customers. It is important as an employee of this company to understand the rule. Please review our Telemarketing Policy in the appendix section (Form ID 1950).

In order to minimize disruptions to dealership operations and to help ensure the security of dealership personnel and property, solicitation and distribution of literature by non employees is prohibited in Jim Riehl’s Friendly Chrysler Jeep Inc. In addition, solicitation and distribution of literature by dealership employees is not permitted during working time or in work areas unless authorized by the Dealer or Director of Operations.

Suggestions

We welcome innovation at Jim Riehl’s Friendly Chrysler Jeep Inc., if you have ideas or recommendations for dealership improvement, i.e., customer relations, employee morale, safety, sales, service or any other facet of our operation, please write them down and give them to your supervisor or the Dealer. Of course, you are welcome to make suggestions to your supervisor at any time.

Visitors

Personal visitors for an employee are discouraged from coming to the dealership during work hours if the continuous visitsaffectemployees’ job capability or the company’s image.

Employment

Section

EMPLOYMENT

Equal Employment Opportunity

Jim Riehl’s Friendly Chrysler Jeep Inc. is an Equal Opportunity Employer. All employees and potential employees will be recruited, selected, trained, promoted, and transferred without regard to national origin, color, religion, age, sex, height, weight, marital status, military background, or physical handicap. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, growth potential and previous work history as it pertains to the position applied for.

Our Equal Employment Opportunity policy applies to all phases of employment; selection, promotion and demotion, transfer, compensation and benefits, layoff and recall and termination.

Jim Riehl’s Friendly Chrysler Jeep Inc. takes great care in selecting its’ employees through careful screening of written applications and resumes, interviewing, and thorough investigation of previous work history and references. It is the Dealership’s policy to hire employees that are capable, manageable, and totally committed to customer satisfaction.

Employment at Will

Jim Riehl’s Friendly Chrysler Jeep Inc. maintains a policy of at-will employment. Employment at the Dealership is voluntary and at-will and may be terminated by the Dealership or the employee at any time for any reason, other than those specifically prohibited by the law. Employment may be terminated with or without cause, and with or without notice at any time at the option of either the Dealership or the employee. This policy cannot be modified in any way except through a written signed statement by the Dealer Principle.