Education Business Services (Stoke) Ltd is a subsidiary company of Stoke on Trent College
JOB DESCRIPTION
General DetailsJob Title / Estates Officer
Vacancy no. / VN1487
Programme Area /
Estates
Reporting to / Sites Operations ManagerResponsible for / N/A
Place of work / Cauldon/Burslem
Tenure / Permanent
Hours/FTE / Full Time, 37 hours per week, 1 FTE
Salary / Grade 1C £15,210 - £16,515 (non Trade)
Grade 2A £17,184 - £18,495 (Trade level)
Terms & Conditions / Education Business Service
DBS / Subject to an Enhanced DBS Disclosure
Closing Date / 23rd April 2017
Interview Date / TBC
Core hours (alternate weeks):
Early 6.00 - 2.00pm Mon - Fri
Noon 1.00 - 9.30pm Mon - Thur 1.00 - 6.30 Fri
Main duties and responsibilities
Opening and Security College Premises
1.Open and close the premises, ensuring when locking all lights and electrical appliances are switched off, windows are closed and alarms are successfully set and when opening all rubbish is removed from buildings and deposited in designated waste management units.
Routine Sites and Buildings Inspections
2.Carry out routine inspections of sites and buildings, plant and equipment, inclusive of morning checks on boilers, in addition to planned preventative maintenance schedules, reporting any defects and immediately drawing attention to any emergency/health and safety matters, as appropriate.
Building Services Internal
3.Carry out routine planned, preventative maintenance, improvement works (type and degree dependent on trade skills) and estates helpdesk requests, across all buildings on all sites, in addition to routine visual inspection checks of all buildings and services, logging any proactive estates works on the estates helpdesk. Undertake room set outs and returns, minor maintenance repairs and upgrading/improvement work in consultation with the Site Operations Manager.
Site Services External
4.Ensure routine collections of all external bins are carried out inclusive of routine deep cleans of bins. Monitor and report to Site Operations Manager on contracted waste collections outlining any issues and/or recommendations related to services. Ensure sites are routinely checked for graffiti, blocked drains, litter, damaged fencing, windows, pathways, roadways etc implementing an immediate response to resolve in-house or advise Site Operations Manager if external contractors required.
Adverse Weather
5.In line with college procedures ensure gritting and pedestrian management works across designated site areas are given priority in the event of adverse weather conditions.
Goods Inwards
6.Support postal services co ordinator and postal services as and when required, receiving and recording parcel deliveries, responding to phone and/or in person staff queries, signing out stationary stocks, collecting/transporting post and photocopier paper stocks between and within the two main sites and MIC House.
Customer Liaison
7.As a college ambassador cultivate an efficient, reliable and user-friendly support service, contributing to the security and safety of learners, staff and visitors.
Contractors
8.Contact and liaise with contractors, in consultation with the Site Operations Manager, as and when required to carry out routine and/or call out maintenance and/or one off improvement works, escorting to locations, ensuring access to buildings and monitoring expected practices around health & safety and sustainable & environmental management.
Car Parking
9.In consultation with Site Operations Manager SupportBehavioural Support Officers with car parking management as and when required in accordance with established policies.
Events Management
10.As and when required support college events ensuring an efficient and effective events management response that meets customer needs, to include setting out of furniture, coordination of car parking and events directional signage, and helping to maintain the health, safety and welfare of visitors.
Service Level Agreements
12.Maintain Estates Officer service level agreements ensuring their efficient and effective delivery, identifying areas of improvement, and cost effective systems of work in consultation with Site Operations Manager.
Planned, Preventative Maintenance
13.Support planned, preventative maintenance (PPM) schedules by carrying out allocated routine building and site inspections, working in collaboration with the Site Operations Manager as per schedules, reporting routinely on inspection completion, maintenance requirements and completion and/or inclusion on improvements or contractor intervention works.
Business Continuity and Emergency Plan Procedures
14.To participate in and support the Business Continuity and Emergency Plan procedures, ensuring procedures are carried out fully ensuring role is routinely reviewed with a view to improving efficiency and effectiveness.
Radio and Mobile Communication
15.A 2-way radio must be carried at all times to ensure team and cross college contact to advise on unplanned routine and emergency works requests as and when required. The estates mobile is to be kept charged and utilised when working off campus or on campus when contact not possible via the radios.
Helpdesk
16.Monitor and respond to daily estates reactive maintenance and porter works logged via the electronic estates help desk and health & safety system. Works to be responded to promptly with confirmation of completion and/or progression notes to be uploaded as part of customer service and to be monitored by Site Operations Manager.
Team Mentoring
17.Estates Officers with a trade and site experience to help mentor, in consultation with the Site Operations Manager, fellow non trade estates officers, introducing them to new skills and appropriate health & safety procedures, in relation to electronic systems, such as Building Management Systems (BMS), visual checks & setting adjustments on mechanical plant, physical tools, minor repairs & improvements works, such as fitting locks, painting & decorating and joinery and/or plumbing works.
Collaborative Working
18.Working collaboratively with the Strategic Team, Head of Estates, Site Operations Manager, Building Services Engineer, Behavioural Support Officers, Reception Staff and cross college directorates the post will also call for collaborative working with external partner organisations to contribute to partner projects and the development of efficient and effective working practices as and when required.
Risk Assessments
19.To identify the financial, health & safety, sustainable and environmental, equality, confidentiality or other risks associated with the post’s sphere of responsibility and to define and take positive action to highlight and minimise these risks.
Estates Profile
20.Contribute to the development of the internal team profile, contributing to forums such as website intranet pages, internal student magazines, student council committee meetings, classroom talks on estates functions, annual service surveys, promotional events such as themed Health & Safety and Green Weeks.
Any Other Duties
21.To carry out all the above duties in the context of the practical application of the College’ Equality and Diversity Policy and acting responsibly at all times in order to maintain the health & safety of yourselves and others.
Person Specification
Evidence Key
A = / ApplicationI = / Interview
R = / References
C = / Certificate
M = / Micro session
P = / Presentation
Or a combination
Essential / Desirable / Evidence
- A recognised qualification Level 3 or above in a trade such as joinery, plumbing, painting & decorating, electrical works.
- At least 2 years’ experience in a relevant role
- Hold a first aid/defibrillator certificate or be willing to work towards
- A recognised qualification in Health & Safety
- Full driving licence and access to a vehicle
- Flexible working and working shifts between differing sites.
- Undertaken manual duties both planned and reactive and utilising trade expertise for maintenance and improvement works.
- Computer literate with a working knowledge of Microsoft office package and email software packages.
- Experience of supporting organisational Business Continuity and Emergency Plans
- Good understanding of health and safety legislation
- Excellent listening, written and oral communication skills.
- Good literacy, numeracy and IT skills.
- Ability to demonstrate a methodical, organised and flexible approach to work.
- The capacity to make decisions under pressure in a responsible, professional and calm manner.
- Excellent interpersonal skills with an ability to deal diplomatically and effectively with a wide range of staff at varying levels of seniority and a diverse representation of learners.
- Commitment to a high quality professional and friendly customer focused service.
- A strong and committed team player with the ability to also work under own initiative.
- A willingness to cover weekday morning and noon shift roles and some weekend work as and when required on a flexible basis.
- A willingness to support business continuity and emergency plan procedures within and outside of normal working hours.
- Commitment to professional development.
- An interest in Sustainability and Environmental Management.
- Strong awareness of and commitment to diversity and equality of opportunity and the quality of the learning experience and an ability to communicate this to all our partners.
- Knowledge and understanding of safeguarding policies, procedures and legal requirements to support and ensure the College’s commitment to the safeguarding/prevent and welfare of children, young people and vulnerable adults.
- Level 2 English/Maths or a willingness to attain the qualifications with the support of the College.
TERMS & CONDITIONS FOR EDUCATION BUSINESS SERVICES (STOKE) LTD
The post is offered on an Education Business Services (Stoke) Ltd contract.
Conditions of Appointment
All appointments are offered subject to a period of probationary service up to twelve months, during which time performance will be assessed. In addition, all appointments are subject to:
• medical review
• verification of relevant qualifications
• receipt of references considered suitable by the Company
• a satisfactory enhanced Disclosure check
Pension Arrangements
Education Business Services (Stoke) Ltd staff have the opportunity to participate in the stakeholder pension scheme provided by Scottish Widows.
Working Hours
The standard full time working week for all staff is 37 hours.
Maternity, Paternity & Adoption
The Company operates a Maternity, Paternity and Adoption schemes which provides for the normal statutory benefits.
Sick Pay
The Company has a scheme of sickness benefits, which are over and above the statutory sickness entitlements.
Training and Development
Education Business Services (Stoke) Ltd is committed to the professional and personal development of all our employees. Individual Training and Development plans are formulated via the staff performance review system.
Holidays
Education Business Services (Stoke) Ltd staff are entitled to 30 days of annual leave per year inclusive of public bank holidays. This includes any days which are designated by the Company (e.g., between Christmas and New Year).
Staff Parking
Free and generous parking space is available on site subject to availability at peak times.
Salary Payments
Salary is paid by direct credit transfer to your bank or building society account in 12 equal parts. Payment is made on the 27th day of each month or the next working day thereafter.
Notice Periods
The amount of notice you are required to give and entitled to receive is 1 months. Fixed term appointments may be offered with a notice period of one week, depending upon the length of the fixed term. The notice period applicable during a probationary period is 1 week.
Location of Work
Your principal place of work will be at the site given in the job description of the post. However, you may be required to work on either temporary or indefinite basis, at any premises at which the Company may from time to time provide services.
Equality of Opportunity
Education Business Services (Stoke) Ltd is committed to the principle of equal opportunity. We will ensure that no employee, applicant for employment or student receives less favourable treatment on any grounds, which cannot be seen to be justified in relation to employment, education and training.