Dear Applicant
LIVERPOOL BIENNIAL 2014 MEDIATION FELLOW
Thank you for expressing an interest in the Mediation Fellow vacancy at Liverpool Biennial. Please find attached a job information pack, which includes a job description and person specification, together with some background information about the Biennial. It also includes an application form and an equal opportunities monitoring form. Please note that you must apply using the application form, and CV’s alone will not be considered.
The job will be offered as a fixed term contract from approximately 23rd June until 14th November 2014, on a either a full-time or part-time basis at £6.50 per hour and will include some evening and weekend working.
We hope that you feel that you have the knowledge and skills to apply for the position, and are looking forward to hearing from you. If you would like to apply you should include:
· A completed application form, in which you demonstrate how you meet the knowledge, skills and experience requirements of the role. The application form asks for names of referees, but be assured that we will not approach referees without your prior agreement.
· A completed equal opportunities monitoring form.
Application forms should be returned by e-mail to: no later than 5pm on 5 May 2014 and it is expected that interviews will be held in Liverpool on 8/9 May 2014.
Successful applicants will be expected to attend the first session of training on 13 May, in Liverpool at 6:30pm.
If you have any queries about the application process please do not hesitate to e-mail me. If you have any queries about Liverpool Biennial please visit our website at www.biennial.com
Yours sincerely
Jane Howard
HR Consultant to Liverpool Biennia
JOB DESCRIPTION
Job Title: Mediation Fellow
Salary Band: £6.50 per hour
Location: Liverpool Biennial 2014 sites throughout the city
And at:
Liverpool Biennial
55 Jordan Street
Liverpool
L1 0BW
Primary Purpose of the job: Each Mediation Fellow will support and attend Liverpool Biennial’s 2014 Mediation Programme The City is a School, an experimental learning network for Liverpool Biennial 2014. The core role is to provide an outstanding resource and experience to all visitors by being knowledgeable, motivated and proactive.
The successful delivery of the Mediation Programme supports the world-class contemporary art on offer, thereby furthering the Biennial’s position as the UK Biennial.
Directly Responsible to: Mediation Coordinator
Terms: A temporary appointment from approximately 23 June to 14 November 2014, on a full-time basis (37.5 hours per week) or part-time basis. Shifts will involve weekends and evenings.
Main Responsibility:
The Mediation Fellows are responsible for ensuring the day-to-day provision of a high quality mediation and interpretation service for Liverpool Biennial 2014. To lead a research team of Mediators and interact with audiences across the Biennial platforms, face to face and other media. Alongside the Mediation Coordinator and Liverpool Biennial Production Team the post holder will ensure that all visitors to Liverpool Biennial 2014 are warmly welcomed and group visits are well prepared for. This will involve attending the experimental learning network The City Is a School and supporting the training and development of the Mediation Team. You will have some responsibility for maintaining the venues, reporting issues and checking all equipment and facilities are adequate. Over all the Mediation Programme intends to develop new structures of mediation and interpretation for contemporary art audiences and the role of Fellow is integral to the successful development.
Main Duties:
Delivery of an Outstanding Volunteering Experience:
· Fully take part in The City Is a School, an experimental learning network for Liverpool Biennial 2014, a programme of research and learning to develop the Mediation Team.
· Inspire and support a research team as part of the Mediation Programme. Lead by example by proactively engaging and supporting visitor and team members alike.
· Support the Mediation Coordinators to ensure all invigilation positions are covered and tours prepared for through forward planning and flexibility.
· Liaise with colleagues and partners to ensure effective communication of Mediator and visitor information.
· Support induction, continuous training and development of the Mediation Team.
· Ensure open communication and co-ordination with partner organisations’ staff and volunteers.
· Support the Mediation Team to engage with all available development opportunities and relevant social aspects of Mediation Team life.
· Support the documentation and evaluation of Mediation Team activities and assist team members with the monitoring of their activities.
· Attend training and professional development opportunities as required.
Delivery of Outstanding Visitor Experience:
· Be the first point of contact to warmly welcome all visitors and arts professionals. Ensure that key sponsors, patrons and affiliates receive support in developing hospitality for their VIP guests, supported by Mediation Coordinators and Participation Coordinator.
· Ensure the accessibility and provision of information and advice to visitors and guests to enable them to make the most of their visit, which will encourage repeat visits and visits to other Biennial venues.
· Day-to-day running of the exhibitions and the public programme, including supporting tours and group visits as well as maintenance of space and resources.
· Delivery of tours of the exhibition for all groups as required.
· Support the development of resources and activities for visitors, such as worksheets and itineraries with programme and communications staff.
· Support celebrations, launch events and exhibition activities with relevant stakeholders both internally and with partners, e.g. weekend programmes.
· To ensure that all enquiries made in person, by telephone, e-mail, or in writing are handled professionally, courteously, promptly and effectively. Assist visitors or guests with specialist enquiries, either transferring them to someone who can help or taking their details and contacting them when the information is found.
Operational
· Ensure that Liverpool Biennial 2014 venues are health and safety compliant: clean, free of clutter, all equipment in working order. Report any issues to the Mediation Coordinator.
· Liaise with our partner organisations’ front of house teams to ensure excellent and consistent services are offered throughout exhibition venues.
· To fully understand and implement health and safety guidelines for exhibition and information sites.
· To be knowledgeable on all operating procedures and report any issues to the Mediation Coordinator.
· Promote and provide information on opening hours, exhibitions, events, facilities and services relevant to information points.
· Provide verbal and written visitor/customer feedback and ideas for improvement to the Visitor Services Team and the Production Team.
· Be knowledgeable of Liverpool Biennial 2014 exhibits and activities, local geography, transport services, shops and other relevant public information.
Administrative
· Support the Mediation Coordinator to ensure that the information kept in directories and information files is accurate, available, up to date and easy to navigate.
· Support the Mediation Coordinator to ensure that the briefing sheets are completed and accurately circulated to all relevant parties.
· Respond to feedback and correspondence as and when required.
· Work within the context of Liverpool Biennial's Equal Opportunities, Health and Safety and Safeguarding Policies in delivery of internal and external service and treatment of employees alongside all other Company policies as detailed in the Staff Handbook.
· Other duties within this area as required.
Internal and External Lines of Communication
The Mediation Fellow works in close collaboration to support the Mediation Coordinator, the Head of Production, the Education Curator and Participation Coordinator to provide high quality Mediator and visitor experiences of Liverpool Biennial 2014.
The role of Mediation Fellow will be a link between Liverpool Biennial Exhibition Venue and the Liverpool Biennial main office at 55, New Bird Street.
The Mediation Fellow has weekly line management meetings with the Mediation Coordinator and will be expected to attend all key meetings.
Expectations – It is expected that the post holder will fully participate in:
(i) Staff development
(ii) Training opportunities which are made available as part of the Learning Network, The City is a School, for Liverpool Biennial 2014
The Fellow will work irregular hours and may be assigned other duties commensurate with the nature of the post.
Health and Safety
To take all reasonable steps to ensure that the working environment conforms to current Health and Safety at Work regulations e.g. by undertaking risk assessments and reporting hazards according to Biennial Health & Safety Policy and procedures.
Basic Systems
To report as appropriate any deficiencies in the basic systems, which you either use, or for which you have some responsibility.
Sickness Absence
To assist the effective management of sickness absence in accordance with the current policies and procedures of Liverpool Biennial.
Review
This job description will be reviewed after three months during a Performance Appraisal. In the period between Performance Appraisals other duties may be assigned that are consistent with the responsibility of the post.
MEDIATION FELLOW – LIVERPOOL BIENNIAL 2014
PERSON SPECIFICATION
CRITERIA /KNOWLEDGE ANDS SKILLS
/ METHOD OF ASSESSMENTExperience / · Experience of working with people from a wide variety of backgrounds
· Demonstrable experience of team leadership*
· Excellent verbal and written communication skills*
· Commitment to equal opportunities.
· Experience of working in the arts/heritage/visitor attraction/tourism sectors
· Delivery of visitor/customer care programmes or Education, Learning & Access training / Application and Interview
Skills / Abilities / · Demonstrable ability to engage individuals with contemporary art & culture
· Ability to inspire and motivate others*
· Excellent communication skills*
· Presentation skills
· Knowledge of Health and Safety, Child Protection legislation etc
· Good organising and planning skills*
· Knowledge of customer care issues*
· Knowledge of contemporary art / Application and Interview
Attitudinal Factors / · A positive and cheerful attitude*
· Energy / motivation*
· Flexibility / adaptability*
· A good team player*
· Confidentiality / integrity
· Dedication / loyalty
· Able to demonstrate reliability and punctuality
· Able to work to multiple deadlines
· Able to demonstrate initiative / Interview and references
Other / · Commitment to Equal Opportunities and cultural diversity / Interview
* Essential Criteria
APPLICATION FOR EMPLOYMENT
Title of post applied for:
Before completing this form, please read the accompanying job description, person specification and briefing note.
Confidential
1. PERSONAL DETAILSSurname: / Initials:
Former surnames if different: / Preferred Name or Title (Optional):
Address: / Tel No (home):
Tel No (work):
Tel No (mobile):
E-Mail address:
Nationality: / If you are not a British passport holder or a European Citizen, or you do not have the permanent right to remain in the UK, you will require a work permit.
Do you need a work permit to be employed in the UK? / Yes
No / If you already have a work permit, when does it expire?
(Please note that your current work permit may not be valid for this post.)
Where did you learn of the post?
Preferred work arrangements: / Full-time / Part-time
2. EDUCATION AND PROFESSIONAL QUALIFICATIONS
(Original documents as proof of qualification will be required upon appointment.)
Secondary School / College / University / Dates / Examinations taken / Date / Result
From / To
Professional Qualifications currently held: how obtained, grade and date
Other relevant Educational or in-work Training Courses, with dates
3. CURRENT OR MOST RECENT EMPLOYMENT
Title of Post: / Salary/Grade:
Name of Employer:
Address: / Date Commenced:
Date Ended (if applicable):
Please outline your responsibilities, to whom you are responsible and staff responsible to you (if applicable):
Reason for leaving or wishing to leave:
Period of notice required to terminate present employment:
Please notify us of any dates when you are unavailable for interview:
4. PREVIOUS EMPLOYMENT
(Please use continuation sheet if necessary.)
Name and Name and Address of Employ Employer / Position held / Reason for leaving / Final grade/salary
Description of duties:
Description of duties:
Description of duties:
Description of duties:
5. Bearing in mind the detailed job description and person specification, please tell us in your own words why you believe you are a suitable candidate: the particular qualities, experience and vision you would bring to the post if appointed. Please continue on a separate sheet if necessary. (You can insert a new sheet by pressing ctrl and enter)
6. Disabilities
If selected for interview, do you require any special arrangements to be made on account of a disability? / Yes No
If “yes”, please give brief details of the effects of your disability on your day-to-day activities, and any other information that you feel would help us to accommodate your needs during your interview and fulfil our obligations under the Equality Act 2010:
7. Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975
Have you any convictions that are not spent under Rehabilitation of Offenders Act? / Yes No
If Yes, please provide further details: [Spent convictions do not have to be declared]
8. REFERENCES
Referee 1
/Referee 2
Title: / Title:Full Name: / Full Name:
Job Title: / Job Title:
Organisation: / Organisation:
Address: / Address:
Tel No: / Tel No:
E-mail address: / E-mail address:
Mobile No: / Mobile No:
Please state if we may obtain this reference prior to interview. / Yes
No / Please state if we may obtain this reference prior to interview. / Yes
No
9. DECLARATION
I declare that the information given in this application form is true and complete. I understand that if I have given any misleading information on this form or made any omissions, this will be sufficient grounds for terminating my employment.
Signature:: / Date:
Name:
The information provided by you on this form as an applicant will be stored either on paper records or a computer system in accordance with the Data Protection Act 1998 and will be processed solely in connection with recruitment, in accordance with Liverpool Biennial’s Recruitment and Selection and Data Protection Policies.