(Spearhead Management Canada Limited) / 9 Antares Drive, Nepean, OntarioK2E 7V5
Tel.: (613) 226-4595 Fax: (613) 230-5739

Doug Turner – MSc, PMP, ITIL

PROFESSIONAL PROFILE

Technology professional with over 22 years of business and technology experience. Many years direct experience in business analysis across video, multi-media, I.T., security solutions, and telecommunications.

EDUCATION

1987 – Masters of Science / Computer Science, University of Ottawa

SECURITY INFORMATION

Secret; File No.: 95561763-0000824392; Expiry Date: Expiry: 2019-02-10

LANGUAGES

Mr. Turner is fluent in Englishand is studying French at the intermediate level.

SKILLS / KNOWLEDGE SUMMARY

Attributes:Vision, judgment, client focused, commitment to excellence, accepts responsibility, drives closure on commitments, flexible, collaborative / team player, anticipates problems

Broad base of business analysis skills and experience:

-Documentation and Communication: Highly effective presentations, powerful writer, effective communicator at all levels of the organization

-Change management: Vision, value proposition development, organizational assessment, change management strategies and plans, driving implementation, business process design

-Analysis: Technical and business requirements assessment, prioritization, risk management, planning, leading JAD sessions, specifications development

-Business management skills: Strategic planning, stakeholder engagement, negotiation, requirements analysis and business case development, product / solution lifecycle management, risk management, PMBOK, BABOK

-Leadership: Program / Project / People management, Influence, Negotiation, Building relationships, Team development, coaching / mentoring, conflict management -

Broad technology background including multi-media, video, I.T., security, telecommunications:

Audio/video distributionCATV SystemsMultiMedia

Digital Asset MgmtDigital Signal PathsMultiMedia Control

Audio/Video teleconferencingNetwork deliveryMultimedia Presentation

Computer/Broadcast interfacesEquipment layout/designCable management

Satellite communicationsInfrastructure specsSpace planning

Closed captioningElectrical engineeringSecurity systems

Storage/Backup/ArchiveI.T. infrastructureNetwork infrastructure

VirtualizationO/S, middlewareInformation mgmt

Software developmentVerification / testingPrototyping

IP / Internet / WebTelecommunicationsTDM & signaling systems

Systems architectureOSS / OA&M systemsPerformance Mgmt / QoS

Standards developmentWireless networkingProtocols

Quality systemsMetricsVPNs

Formal methodsData flow analysisDatabase schema definition

Software architectureInterface designITIL

EMPLOYMENT HISTORY

Client / Role / Duration / No. of Months
TSTT / Senior Business Analyst / Sept – Nov 2009(90%) / 3 months
PWGSC / Senior Business Analyst / Sept 2009 – Nov 2009, part time (10%) / 3 months
EcoVu Analytics / Senior Business Analyst / Dec 2008 – Aug 2009 / 9 months
Nortel – Managed Services / Senior Business Manager / Jan 2007 – Oct 2008 / 22 months
Nortel – IP Television / Senior Business Manager / Feb 2004 – Dec 2006 / 34 months
Nortel – Corporate Bus Dev / Senior Business Analyst / Dec 2000 – Jan 2004 / 38 months
Nortel – VPN Solutions / Senior Business Manager / Aug 1999 – Nov 2000 / 14 months
Nortel – IP Services Switch / Senior Business Manager / May 1998 – July 1999 / 14 months
Nortel – Network Solutions / Senior Business Manager / June 1997 – April 1998 / 10 months
Nortel – S&C Evolution, IN Standards / Business Manager / April 1993 – May 1997 / 49 months
Nortel – Test Strategy Development / Analyst / Jan 1990 – March 1993 / 38 months
Nortel – Test Tools Development / Software Developer / Sept 1987 – Dec 1989 / 26 months

Mr. Turner has over 22 years of experience; the following is a sampling of projects activities relevant to the Senior Business Analyst position for the House of Commons (HoC) RFSO proposal response.

Project 12, Telecommunications Services of Trindad & Tobago (TSTT), Service Assurance Readiness Model Development, Senior Business Analyst

Sept – Nov 2009 (3 months)

Professional Reference: Albert Wu, Project Manager,

Project Value: $22,300

  • Support commercial launch of IP television service via a Service Assurance readiness assessment
  • Assessed organizational readiness (functions, teams) and derived operations model
  • Assessed IP television Quality of Service tools (e.g, Ineoquest) and defined plan for deployment / introduction as part of the Service Assurance infrastructure
  • Define/develop work flow processes and operations model for tiered service support

Project 11, Public Works and Government Services Canada, Operational Review Program Development, Senior Business Analyst

Sept 2009 – Nov 2009 (10%),

Professional Reference: Mike Novak, Project Manager,

Project Value: $148K

  • Business analysis for a new operational review program for six major PWGSC functions
  • Defined the program structure (actors / functions, inputs/outputs) and documentation structure
  • Documented program overview guide

Project 10, EcoVu Analytics, Technology Commercialization model development, Senior Business Analyst

Dec 2008 – Aug 2009

Professional Reference: Ray Novokowsky, CEO,

Project Value: confidential / restricted

  • Established technology demonstration capabilities with lead customers and quantified commercial and technology requirements for molecular design water treatment methods
  • Established project management and customer engagement structure
  • Established database management strategy for maintaining experimental and field results and their mapping to technology performance
  • Initiated interactions with trial partners: Atomic Energy Chalk River, Carleton University district energy, Algonquin College cooling systems

Project 9, Nortel, Network Managed Services Business Management, Senior Business Manager

Jan 2007 – Oct 2008

Professional Reference: Nigel Parnell, VP Managed Services, ,

+4407740539372

Project Value: confidential / restricted

Responsible for leading Nortel’s managed (voice, data, security, performance, assisted operations) and hosted (IP telephony, Contact Center / IVR) services portfolio and roadmap – a $200M+ business. Thrust involved managing a large set of internal (product PLM, sales/marketing, business development) and external (suppliers, channels, customers) stakeholders. Solutions scope included audio/video distribution, MultiMedia, Digital Asset Mgmt, Digital Signal Paths, MultiMedia Control, Audio/Video teleconferencing, Network delivery, Multimedia Presentation, Computer/Broadcast interfaces, Equipment layout/design, cable management, Infrastructure specs, Space planning, Electrical engineering, Security systems, Storage/Backup/Archive, I.T. infrastructure, network infrastructure, virtualization, operating systems and , middleware, information mgmt

  • Collaborated with regional delivery and sales team to define and launch a globalized enterprise managed voice offer (quote, order, deliver) to enable 20%+ planned revenue growth and 40% delivery cost reduction
  • Launched a new Security Operations Center capability and prioritized seven lead service offers (e.g., intrusion detection / prevention) – achieved several initial customer wins (e.g., Healthcare providers)
  • Secured investment for launch of hosted solution centers capability for delivery of “cloud-based” IP telephony, contact center, and Interactive Voice Response (VXML) multi-media enabled applications
  • Developed Unified / Multi-media communications Quality Monitoring strategy, initial implementation
  • Employed standard I.T. solution lifecycle development including market / business analysis and business case development, technical solution development, implementation (field services, network operations center capabilities, hosted solution center capability), marketing and sales training

Project 8, Nortel, Broadband Solutions / IP Television (IPTV), Senior Business Manager

Feb 2004 – Dec 2006

Professional Reference: Sameer Sheth, General Manager Video Solutions, , 613 592-0799

Project Value: confidential / restricted

Responsible for defining and leading Nortel’s IPTV solution and product management team. Solution scope included audio/video distribution, CATV Systems, MultiMedia, Digital Asset Mgmt, Digital Signal Paths, MultiMedia Control, Audio/Video teleconferencing, Network delivery, Multimedia Presentation, Computer/Broadcast interfaces, Equipment layout/design, cable management, Satellite communications, Infrastructure specs, Space planning, Closed captioning, Electrical engineering, Security systems, Storage/Backup/Archive, I.T. infrastructure Network infrastructure, Virtualization, operating systems and , middleware, information mgmt

  • Derived vision and defined business case and product/investment strategy for Nortel’s IPTV solution
  • Drove solution architecture definition, prioritization, and Plan of Record
  • Established web interface on TV strategy with team – converged entertainment / communications product
  • Established supply-chain of 11 partners in delivery of the solution
  • Established project team (development, marketing, sales, supply chain, …)
  • Regular customer and account team meetings in support of launch and communicating the solution vision

Project 7, Nortel, Corporate Business Development, Senior Business Analyst

Dec 2000 – Jan 2004

Professional Reference: Michael McCluskey, Senior Manager, , 613-692-6976

Project Value: confidential / restricted

Responsible for Nortel’s interaction with the startup and venture capital communities with a focus on Voice/multi-media over IP, optical, and Operational Support Systems (OSS) software.

  • Managed VoIP venture equity investments / partnerships and maintained associated network of contacts
  • Performed product assessment / due diligence to strengthen product portfolio – OEM closed with APAC optical edge / multi-service platform
  • Established vision for and subsequent OSS partnership program. Performed associated business assessments (market definition, value proposition derivation) – successful partnerships (fault, provisioning, billing, etc) for multiple business units, optical networks position established for optical VPNs and ASON (Automatic Switched Optical Networks), bandwidth trading

Project 6, Nortel, IP VPN Solutions, Senior Business Manager

Aug 1999 – Nov 2000

Professional Reference: Robert Dittburner,

Project Value: confidential / restricted

  • Responsible for establishing strategic direction for IP VPN (Internet, Extranet, Intranet) solutions, including program priorities, scope and definition, solution lifecycle management.
  • Drove business and market assessment to derive solution priorities and value proposition – established an effective cross business unit, multi-product solution which was launched
  • Established functional requirements for VPN management OSS infrastructure – collaboration model established with cross-BU delivery team, program launched and implemented

Project 5, Nortel, Web / IP Services Switch, Senior Business Manager

May 1998 – July 1999

Professional Reference: Robert Dittburner,

Project Value: confidential / restricted

Project scope includedDigital Asset Mgmt, Digital Signal Paths, Network delivery, Equipment layout/design, cable management, Infrastructure specs, Space planning, Electrical engineering, Security systems, Storage/Backup/Archive, I.T. infrastructure, Network infrastructure, Virtualization, operating systems and , middleware, information mgmt

  • Responsible for business development, technology planning, and product management for carrier edge web / IP services delivery vehicle.
  • Developed business strategy and value proposition to address market space including supply and demand side market dynamics analysis, requirements definition / characterization, portfolio alignment / gap analysis, market sizing / timing – program supported by the corporation and business launched
  • Performed technology fulfillment assessment (competitive analysis, customer engagement / validation) - thrust resulted in $340M acquisition of networking startup to meet identified product needs / market space.
  • Established ramp-up of business post acquisition including detailed portfolio alignment, customer engagement / marketing, RFQ/RFI responses, lab setup, rationalization of product evolution requirements, services planning - product successfully integrated and launched

Project 4, Nortel, Network Solutions

June 1997 – April 1998

Professional Reference: Robert Dittburner,

Project Value: confidential / restricted

Solution scope included MultiMedia, Digital Asset Mgmt, Digital Signal Paths, MultiMedia Control, Network delivery, Computer/Broadcast interfaces, Equipment layout/design, cable management, Infrastructure specs, Space planning, Electrical engineering, Security systems, Storage/Backup/Archive, I.T. infrastructure Network infrastructure, virtualization, operating systems and , middleware, information mgmt

  • Responsible for definition, evolution, and business management of IP-based network offers.
  • Developed network offers strategic plan (program scope/content, market sizing/timing, financials (revenues, R&D / SG&A ratios)) and subsequent strategy maintenance – program agreed and launched, including Nortel $300M acquisition of Aptis Communications (high density dial access platform)
  • Defined PSTN SS7-signaling based dial access control offer for Nortel’s “Internet Thruway” (protocol specifications, platform selection, patent filings) – successful implementation and product launch
  • Guided a number of network prototyping thrusts to evolve solutions portfolio (tunnel switching, network intelligence and distribution (Internet, Web, PSTN), QoS management, open APIs-based service creation, IP VPNs, Internet Call Waiting) – multiple associated product / service offers resulted

Project 3, Nortel, Signaling and Control Evolution / IN Standards, Business Manager

April 1993 – May 1997

Professional Reference: Brian Higgins,

Project Value: confidential / restricted

  • Responsible for development of signaling and control recommendations for ATM and emerging IP products; development of Intelligent Networks standards strategy and implementation,
  • Defined product interoperability and evolution requirements including Voice over ATM (Nortel Succession), IP signaling and Control (e.g., C7IP signaling server), inter-working and convergence among core ATM signaling approaches (PNNI, B-ICI, B-ISUP), and ATM versus IP S&C approaches (e.g., tag switching, QoS / addressing / connection control) – Multiple product and portfolio implementations including signaling approach for Nortel Succession networks, VoIP signaling architecture
  • Derived Nortel Intelligent Networks standards strategy and subsequent maintenance
  • Acted as ITU-T Study Group 11 Intelligent Networks working group chair for protocol specifications – employed in Nortel DMS international implementations

Project 2, Nortel, Test Strategy Development, Analyst

Jan 1990 – Mar 1993

Professional Reference: Hassan Janoowalla,

Project Value: confidential / restricted

  • Responsible for development of processes, methods, and tools in support of DMS-100 family and related product verification.
  • Analyzed technologies to develop strategy for enhanced validation environment including code coverage (white box, black box) method application, automated test case generation / tools, and formalized design test methods and tools – strategy agreed and used to launch subsequent implementation program
  • Developed test case capture and reporting tools in support of formalized design test. – Initial release (BCS33) captured over 100K re-usable test cases out of design

Member of Scientific Staff – CCS7/ISDN Test Tools Development 1987 – 1989

Project 1, Nortel, CCS7/ISDN Test Tools Development, Software Developer

Sept 1987 – Dec 1989

Professional Reference: Jim Davidson,

Project Value: confidential / restricted

  • Responsible for development of PSTN signaling system (CCS7) conformance and performance tools
  • Established a new CCS7 test tool load system foundation and architecture

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Proprietary/Confidential

SMCL Technical Proposal for the House of Commons RFP RFSO –2009043, 14 December 20091