HOW to: Supplier Portal – Registration & Computer Configuration

Quick Reference Guide

Council has adopted an integrated and efficient platform to engage with its suppliers, called the Supplier Portal. The Supplier Portal enables suppliers to be more self-reliant and effectively collaborate with Council.The Supplier Portal allows suppliers to:

•Register and update company details

•Participate in tenders, quotes and eAuction events

•Check status of current invoices

This document summarises the supplier registration process and system configuration associated with the Supplier Portal.

*Council recommends the use of Internet Explorer or Firefox to access theSupplier Portal*

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Supplier Registration

Suppliers may register online, maintain company details, and indicate relevant categories of goods and services they can supply to Council. Suppliers need to perform the following steps to register in the Supplier Portal:

  1. Access the Supplier Self-Registration form using the link:
  1. Complete the following fields given in the Supplier Self-Registration form:

•Company Name

•Australian Business No. (ABN)

•Language

•Address – Country, Region and Postal Code/City

•Communication – Phone Number and E-Mail address

•Contact Person Information – First Name, Last Name, Form of Address, Phone Number, E-Mail Address, Language and Country(note that the contact person email is where tender notification emails will be sent)

Note that processing of your registration request can take up to two working days. Please ensure that you have registered well in advance of an upcoming tender deadline to avoid any issues.

Note that suppliers should limit registration requests to one user per supplier and therefore may consider using a generic e-mail account for responses.Requests for additional user registrations are only considered on a case by case basis.

  1. Existing suppliers need to state the current supplier number in the Notes field

After registration, two emails are sent, one containing the user log-on ID and the other containing the password. When logging on for the first time, the supplier is prompted to update the password twice. The supplier should use the original password both the times.

Whilst suppliers can update company information directly in the Supplier Portal, any updates to contact person information (for receipt of tender notifications) must be requested by emailing

System Configuration

After registration, suppliers need to perform the following steps to configure their computer:

  1. Ensure that the following software is installed on the computer:

•Internet Exploreror Firefox –the Supplier Portal will work with Internet Explorer versions IE8 up to IE10 – and with Firefox up to version 17.0.4

•JAVA - recommend installing latest patch

Note that many suppliers have experienced issues when trying to navigate the Supplier Portal using Google Chrome or Safari. Please ensure you are using Internet Explorer or Firefox when accessing the Supplier Portal.

  1. In your web browser, add the Supplier Portal hyperlink to the list of sites that can use cookies by selecting Tools Internet Options Privacy Sites

The Supplier Portal hyperlink is

The Per Site Privacy Actions dialogue box is displayed. Now, add the Supplier Portal hyperlink and click Allow.

  1. In the web browser, add the Supplier Portal hyperlink to the list of sites that are not blocked by selecting ToolsInternetOptionsPrivacyPop-up Blocker > Settings

The Pop-up Blocker Settings dialogue box is displayed. Now, add the Supplier Portal hyperlink and click Allow.

  1. In the web browser, allow file download by clicking on ToolsInternet OptionSecurityCustom Levels

-Set Automatic Prompting for file downloads as Enable

-Set File download as Enable

This completes the steps to configure the computer. You can now perform view and respond to tenders on the Supplier Portal.

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