CHAPTER 1 – MAYOR’S FOREWORD AND EXECUTIVE SUMMARY...... 6
COMPONENT A: MAYOR’S FOREWORD...... 6
COMPONENT B: EXECUTIVE SUMMARY...... 8
1.1.MUNICIPAL MANAGER’S OVERVIEW...... 8
1.2.MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW10
1.3.SERVICE DELIVERY OVERVIEW...... 26
1.4.FINANCIAL HEALTH OVERVIEW...... 27
1.5.ORGANISATIONAL DEVELOPMENT OVERVIEW...... 28
1.6.AUDITOR GENERAL REPORT...... 28
1.7.STATUTORY ANNUAL REPORT PROCESS...... 28
CHAPTER 2 – GOVERNANCE...... 31
COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE...... 31
2.1POLITICAL GOVERNANCE...... 31
2.2ADMINISTRATIVE GOVERNANCE...... 35
COMPONENT B: INTERGOVERNMENTAL RELATIONS...... 38
2.3INTERGOVERNMENTAL RELATIONS...... 38
COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION...... 40
2.4PUBLIC MEETINGS...... 40
2.5IDP PARTICIPATION AND ALIGNMENT...... 44
COMPONENT D: CORPORATE GOVERNANCE...... 44
2.6RISK MANAGEMENT...... 44
2.7ANTI-CORRUPTION AND FRAUD...... 53
2.8SUPPLY CHAIN MANAGEMENT...... 53
2.9BY-LAWS...... 54
2.10KNOWLEDGE MANAGEMENT...... 55
2.10 (a)WEBSITES...... 55
2.11PUBLIC SATISFACTION ON MUNICIPAL SERVICES...... 56
CHAPTER 3 – SERVICE DELIVERY PERFORMANCE (PERFORMANCE REPORT PART I) 57
COMPONENT A: BASIC SERVICES...... 57
Water Services...... 57
Sanitation Services...... 58
Electricity...... 58
solid waste management...... 59
3.3.WATER PROVISION...... 59
3.4 SANITATION……………………………………………………………………………………………………64
3.5 ELECTRICTY…………………………………………………………………………………………………...65
3.6WASTE MANAGEMENT (THIS SECTION TO INCLUDE: REFUSE COLLECTIONS, WASTE DISPOSAL, STREET CLEANING AND RECYCLING) 73
3.7HUMAN SETTLEMENT...... 75
3.8FREE BASIC SERVICES AND INDIGENT SUPPORT………………………………………………………90
COMPONENT B: ROAD TRANSPORT...... 90
3.9ROADS...... 90
3.8TRANSPORT (INCLUDING PUBLIC BUS OPERATION)...... 93
Major Successes...... 95
Challenges...... 95
3.11WASTE WATER (STORMWATER DRAINAGE)...... 96
COMPONENT C: PLANNING AND DEVELOPMENT...... 97
3.12PLANNING...... 97
3.13LOCAL ECONOMIC DEVELOPMENT (INCLUDING TOURISM AND MARKET PLACES) 97
Achievements of 201/2016...... 98
Key Challenges of the Department...... 108
COMPONENT D: COMMUNITY AND SOCIAL SERVICES...... 109
3.14 LIBRARIES; ARCHIEVES; MUSEUMS; GALLERIES; COMMUNITY FACILITIES; OTHER (THEATRES, ZOOS, ETC) 109
3.15CEMETORIES AND CREMATORIUMS...... 111
3.16CHILD CARE; AGED CARE; SOCIAL PROGRAMMES...... 112
COMPONENT E: ENVIRONMENTAL PROTECTION...... 112
3.17POLLUTION CONTROL...... 112
3.18BIO-DIVERSITY; LANDSCAPE (INCL. OPEN SPACES); AND OTHER (EG. COASTAL PROTECTION) ………………………………………………………………………………………………………………….112
COMPONENT F: HEALTH...... 113
3.19CLINICS...... 113
3.20 HOSPITALS…………………………………………………………………………………...……………...113
3.21 AMBULANCE………………………………………………………………………………………………...113
3.22 HIV & AIDS…………………………………………………………………………………………………...113
3.23 HEALTH INSPECTION; FOOD AND ABBATOIR LICENSING AND INSPECTION; ETC……….….114
COMPONENT G: SECURITY AND SAFETY...... 115
3.24TRAFFIC...... 115
3.25POLICE...... 115
3.26FIRE...... 116
3.27OTHER (DISASTER MANAGEMENT, ANIMAL LICENCING AND CONTROL, CONTROL OF PUBLIC NUISANCES AND OTHER) 116
COMPONENT H: CORPORATE POLICY OFFICES AND OTHER SERVICES...... 117
3.28EXECUTIVE AND COUNCIL...... 117
3.29FINANCIAL SERVICES...... 117
3.30HUMAN RESOURCE SERVICES...... 117
3.31INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES...118
3.32PROPERTY; LEGAL; RISK MANAGEMENT AND PROCUREMENT SERVICES 120
COMPONENT J: ORGANISATIONAL PERFOMANCE SCORECARD...... 120
3.33 ANNUAL PERFORMANCE REPORT – INSTITUTIONAL ………………………………………………120
CHAPTER 4 – ORGANISATIONAL DEVELOPMENT PERFORMANCE...... 177
(PERFORMANCE REPORT PART II)...... 177
COMPONENT A: INTRODUCTION TO THE MUNICIPAL PERSONNEL...... 177
4.1EMPLOYEE TOTALS, TURNOVER AND VACANCIES...... 177
COMPONENT B: MANAGING THE MUNICIPAL WORKFORCE...... 178
4.2POLICIES...... 178
4.3 OCCUPATIONAL HEALTH AND SAFETY……………………………………………………………….179
4.4 LABOUR RELATIONS………………………………………………………………………………………179
4.5 FLEET MANAGEMENT…………………………………………………………………………………….180
4.6 RECORDS MANAGEMENT……………………………………………………………………………....180
4.7 WELNESS……………………………………………………………………………………………………180
COMPONENT C: CAPACITATING THE MUNICIPAL WORKFORCE...... 181
4.8SKILLS DEVELOPMENT AND TRAINING...... 181
COMPONENT D: MANAGING THE WORKFORCE EXPENDITURE...... 184
4.10EMPLOYEE EXPENDITURE...... 184
CHAPTER 5 – FINANCIAL PERFORMANCE...... 186
COMPONENT A: STATEMENTS OF FINANCIAL PERFORMANCE...... 186
5.1STATEMENTS OF FINANCIAL PERFORMANCE...... 186
REVENUE BY SOURCE...... 187
EXPENDITURE BY TYPE...... 188
5.2GRANTS...... 188
5.3ASSET MANAGEMENT...... 190
5.4FINANCIAL RATIOS BASED ON KEY PERFORMANCE INDICATORS...... 190
COMPONENT B: SPENDING AGAINST CAPITAL BUDGET...... 191
5.5CAPITAL EXPENDITURE...... 191
5.6SOURCES OF FINANCE...... 192
5.7CAPITAL SPENDING ON 5 LARGEST PROJECTS...... 193
5.8BASIC SERVICE AND INFRASTRUCTURE BACKLOGS – OVERVIEW...... 194
COMPONENT C: CASH FLOW MANAGEMENT AND INVESTMENTS...... 195
5.9CASH FLOW...... 195
5.10BORROWING AND INVESTMENTS...... 196
5.11 PUBLIC PRIVATE PARTNERSHIP…………………………………………………………………………198
COMPONENT D: OTHER FINANCIAL MATTERS...... 199
5.12SUPPLY CHAIN MANAGEMENT...... 199
5.13GRAP COMPLIANCE...... 199
CHAPTER 6 – AUDITOR GENERAL AUDIT FINDINGS...... 200
COMPONENT A: AUDITOR-GENERAL OPINION OF FINANCIAL STATEMENTS 2014/2015 200
6.1 AUDITOR GENERAL REPORTS 2014/2015 (Previous year)...... 200
COMPONENT B: AUDITOR-GENERAL OPINION 2015/2016 (CURRENT YEAR)....222
6.2 AUDITOR GENERAL REPORT 2015/2016...... 222
APPENDICES...... 225
APPENDIX A – COUNCILLORS; COMMITTEE ALLOCATION AND COUNCIL ATTENDANCE 225
APPENDIX B – COMMITTEES AND COMMITTEE PURPOSES...... 226
APPENDIX C –THIRD TIER ADMINISTRATIVE STRUCTURE...... 231
APPENDIX D – FUNCTIONS OF MUNICIPALITY / ENTITY...... 231
APPENDIX E – WARD REPORTING...... 232
APPENDIX F – WARD INFORMATION – Ward 1...... 236
APPENDIX F – WARD INFORMATION – Ward 2...... 236
APPENDIX F – WARD INFORMATION – Ward 3...... 236
APPENDIX F – WARD INFORMATION – Ward 4...... 237
APPENDIX F – WARD INFORMATION – Ward 5...... 237
APPENDIX F – WARD INFORMATION – Ward 6...... 237
APPENDIX F – WARD INFORMATION – Ward 7...... 237
APPENDIX F – WARD INFORMATION – Ward 8...... 237
APPENDIX F – WARD INFORMATION – Ward 9...... 237
APPENDIX F – WARD INFORMATION – Ward 10...... 237
APPENDIX F – WARD INFORMATION – Ward 11...... 237
APPENDIX F – WARD INFORMATION – Ward 12...... 237
APPENDIX F – WARD INFORMATION – Ward 13...... 237
APPENDIX F – WARD INFORMATION – Ward 14...... 237
APPENDIX F – WARD INFORMATION – Ward 15...... 238
APPENDIX F – WARD INFORMATION – Ward 16...... 238
APPENDIX F – WARD INFORMATION – Ward 17...... 238
APPENDIX G – RECOMMENDATIONS OF THE MUNICIPAL AUDIT COMMITTEE 2012/2013 238
APPENDIX H – LONG TERM CONTRACTS AND PUBLIC PRIVATE PARTNERSHIPS 238
APPENDIX I – MUNICIPAL ENTITY/ SERVICE PROVIDER PERFORMANCE SCHEDULE 239
APPENDIX J – DISCLOSURES OF FINANCIAL INTERESTS...... 242
APPENDIX K: REVENUE COLLECTION PERFORMANCE BY VOTE AND BY SOURCE 250
APPENDIX K (i): REVENUE COLLECTION PERFORMANCE BY VOTE...... 250
APPENDIX K (ii): REVENUE COLLECTION PERFORMANCE BY SOURCE...... 251
APPENDIX L: CONDITIONAL GRANTS RECEIVED: EXCLUDING MIG...... 252
APPENDIX M: CAPITAL EXPENDITURE – NEW AND UPGRADE/RENEWAL PROGRAMMES 252
APPENDIX M (i): CAPITAL EXPENDITURE - NEW ASSETS PROGRAMME...... 252
APPENDIX M (ii): CAPITAL EXPENDITURE – UPGRADE/RENEWAL PROGRAMME253
APPENDIX N – CAPITAL PROGRAMME BY PROJECT 2012/2013...... 254
APPENDIX O – CAPITAL PROGRAMME BY PROJECT BY WARD 2012/2013...... 254
APPENDIX P – SERVICE CONNECTION BACKLOGS AT SCHOOLS AND CLINICS.254
APPENDIX Q – SERVICE BACKLOGS EXPERIENCED BY THE COMMUNITY WHERE ANOTHER SPHERE OF GOVERNMENT IS RESPONSIBLE FOR SERVICE PROVISION 254
APPENDIX R – DECLARATION OF LOANS AND GRANTS MADE BY THE MUNICIPALITY 254
APPENDIX S – NATIONAL AND PROVINCIAL OUTCOMES FOR LOCAL GOVERNMENT 255
VOLUME II: ANNUAL FINANCIAL STATEMENTS...... 255
VOLUME III: OVERSIGHT REPORT 2015/2016...... 342
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