JEAN CRONIN Resume, Page 2
JEAN CRONIN
47 Woodridge Circle
West Hartford, CT 06107
860.906.4620
CAREER PROFILE
Respected leader with distinguished 20-year career leading new product development concepts, HR benefit strategy as well as health and wellness initiatives for Fortune 500 companies. Repeated success guiding and coaching cross-functional teams in product concept design and launch execution. Able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.
AREAS OF STRENGTH AND EXPERTISE
· Product Development· Results Driven Execution
· Vendor Relationships
· Employee Benefits / · Corporate HR Benefits
· Innovative Customer Solutions
· Private Exchange Development
· Employee Engagement Strategies / · Team Leader
· New Product Launches
· Large Group, Key Account, Small Group, Individual Market Knowledge
PROFESSIONAL EXPERIENCE
AIG 2015 to Present
AVP, Global Health Product Strategy and Design
AVP tasked with leading the new product development initiatives for Global Health startup across US and Europe, including the implementation of new governmental regulations and product strategy in European countries.
Key Accomplishments:
· Developed wellbeing product concepts that utilized behavior engagement, ROI, incentives and loyalty benefits across all Health products and services.
· Partnered with country leaders and cross-functional teams to design products and services that support health and wellness.
· Created customer/consumer experience and needs based solutions across distribution channels.
· Led team in vision and execution of strategy designed to drive product and prioritization process for key initiatives.
Aetna 2012 to 2015
Head of Private Exchanges
Provided management oversight for all phases insurance benefit products on Aetna’s proprietary private exchanges, as well as external third party exchanges for all business divisions. Led the legal and compliance analysis and review of contractual processes and documents and developed standardized manuals. Oversaw internal project teams and project plans, including: SharePoint websites, problem solving, internal processes and procedures and successful rollouts and implementations.
Key Accomplishments:
· Established new protocols for following state and Federal guidelines and worked with up to 5 key Brokers and consultants to implement specialty products on their private exchange platforms.
· Developed standardized private exchange reporting packages that gave a clear overview of quarterly benefits reporting.
· Developed and documented best practices, process and procedures.
· Grew partnerships with external vendors that included vendor platform selection and assisted in supporting private exchange efforts.
· Developed and distributed marketing communications and platform (digital delivery) for direct to consumer channel opportunities.
· Conducted market analysis to determine best marketing and product placement avenues.
New Product and Strategic Planner, National Accounts (2004 to 2012)
Charged with providing strategic direction and project management for enterprise product and strategic development initiatives. Ensured successful implementation of wellness programs, including the Get Active program for National Accounts customers, Ingenix/Fair Health Initiative and secure plan sponsor portable that enabled single sign-on access and positive user experience to end user. Partnered with senior management and other teams to develop and grow operating plan and conducted research on business issues, plan formation and motivating positive behaviors and consumer research.
Key Accomplishments:
· Led the successful development and implementation of the Aetna Everactive web based health and fitness program from conception through completion, including: sales presentations, customer demos and training, vendor management and contract negotiations.
· Managed and implemented CEO sponsored initiatives for National Account segments.
· Partnered with Health Care Management teams to develop customized savings and network analysis and retain key Out to Bid customers.
· Grew partnerships with vendors regarding products, services and platforms, while negotiating contracts on pricing and delivery times, monitoring expenditures and reducing operating costs to increase revenues.
Product Development Manager (2003 to 2004)
Provided management expertise for team projects, business requirements, product knowledge and program implementation. Worked with Sales and Account Management team to mentor and educate on product knowledge and assist in polishing and presenting final presentations to prospective customers.
Managed and presented business strategy and project updates to senior management.
Key Accomplishments:
· Created and implemented the ‘Estimate the Cost of Care’ tool that was first in the industry to provide cost estimations to members on medical procedures and facility costs.
· Led and managed cross-functional teams.
· Partnered with Sales and Account Managers on product knowledge and final presentations.
· Developed sales materials, conducted training and program rollout design for internal and external customers.
Benefit Consultant, Corporate HR Benefits, Strategy Design and Development (1998 to 2003)
Provided management oversight for all phases of program development, benefit plans, benefit administration and open enrollment strategy and implementation. Led the HR team on benefit integration for mergers and acquisitions, as well as the implementation of a new Time and Attendance tracking system. Analyzed and administered health and wellness initiatives, corporate strategic programs and policy recommendations that covered 50,000+ employees, retirees and Expatriates.
Key Accomplishments:
· Established new protocols for eligible pay policy to assist in determining benefits based on average salary.
· Oversaw the entire financial and operational evaluation of Health and Wellness administration, health care vendor capabilities that included: plan design, rate development and program implementation.
· Created and produced first company employee website.
· Led the integration of the Time and Attendance System that streamlined the tracking of absence and paid time off for employees.
Sales Support Consultant, Middle Market (1994 to 1998)
Provided sales support for all new business prospects, including: requests for proposals, underwriting, presentations, policy rate negotiation, research and analysis, trend analysis and final customer presentations.
Key Accomplishments:
· Created and presented financial underwriting policies and presentations for prospective customers.
· Analyzed and prepared policies and proposals based on customer requests.
· Negotiated policy rates with sales staff and external brokers.
EDUCATION AND TRAINING
Bachelor of Arts, Communications / Marketing, Quinnipiac College, Hamden, CT