VU TIEN KHOA
MANAGER SERVICE
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10/12, 359 Street, Phuoc Long B Ward, District 9, Ho Chi Minh City, Viet Nam
Phone No. : 0934 077 071
Email :
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- PERSONALITIES
- Optimistic, open-minded, detail oriented and reliable
- Able to work under pressure
- Collaborative team player
- Love travelling, photography and music
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- RELATED SKILLS
Excellent communicator
Problem solving
Excellent organisational skills
- OBJECTIVES
Interacting and take out responsible for interacting with the clients and solving their queries
Maintaining the records of customer interactions and follow up with the clients
Providing client feedback to theconcerned departments and authorities in order to improve the services
- EDUCATION
Sep 2010 – Oct 2012:
Bachelor of Business Administration
Major: Hong Bang International University
Competence of professional standards in Restaurant & Tourism
Standard knowledge of operation managing, including: Human resource,
Abilitytowork in group, conduct research, draft reports
Marketing, Cost planning
- WORK EXPERIENCE
Sep 2010 – Now:
Restaurant Captain Lotte Legend Hotel Viet Nam
Ensure that operations run smoothly
Handling guests complaints and inquiries.
Giving an OJT or training a new staffs.
Ensuring that the staff is following the Company Standard
Reporting to the supervisor for the daily operations .
Daily and weekly reconciliation of sales .
Oct 2009 – J uly 2010:
Manager Southern Sturgeon Joint Stock Comapny
Organise marketing activities, such as promotional events and discount schemes
Prepare reports at the end of the shift/ week, including staff control, food control and sales ;
Create and execute plans for department sales, profit and staff development ;
Plan and coordinate menus
Coordinate the operation of the restaurant during scheduled shifts ;
Recruit , train, manage and motivate staff;
Respond to customer queries and complaints ;
Meet and greet customers, organise table reservations and offer advice about menu and wine choices ;
Maintain high standards of quality control , hygiene, and health and safety;
Check stock levels, order supplies and prepare cash drawers and petty cash.
Jan 2006 – Sep 2009:
Vice Supervice Enviet Entertainment Join Stock Company
Confident and articulate when communicating with customers .
A deep understanding of food hygiene and health and safety issues .
Knowledge of food, drink and retail development / implementation.
Having a detailed knowledge & understanding of cocktails, wines and champagnes .