Services Description
GPSoC Service Name / Little Green ButtonGPSoC Service ID / SS-LGBxxx Software Support (xxx indicates licence band)
HP-BGB Hardware device
SV-OS-SIOn-site software installation
SV-OS-ENGOn-site software engineer
SV-RM-ENGRemote software engineer
Functionality/Service Overview / The Little Green Button is a full-feature panic software system which is installable on a users' PC, mobile phone or tablet. It provides staff with a peer to peer alarm system to summon assistance, whether a security issue or a request for medical assistance. The system supports Windows desktops (Virtualised and Local) and mobile devices (Apple and Android) across multiple sites to allow an organisation to provide support to office based and lone workers alike.
How it works:
The Little Green Button sits on the computer screen, floating over all other programs. Unlike other panic buttons you do not need to be signed into a clinical system to use it, so it is immediately available in the event of an incident, regardless of what application you are using. The button can also be moved around the screen and resized, so each user can choose where it sits so that it is most convenient for them. Users can choose to ‘hide’ the desktop panic button if appropriate. However, a small button will always appear in the System Tray and can be triggered from there if necessary.
To request assistance, simply double click on the Little Green Button which will turn to red to inform the user that it has been successfully activated.
There will be no audible alarm from the device where the button has been activated, allowing the summoning of assistance without drawing attention to the fact. Meanwhile, on all other devices where the software is installed an audible alarm will sound and a message is displayed over any programs the user is currently running so the alert will not be missed, and will remain there until someone clicks on the 'Click to respond' button.
The alert message displays clearly the room location where the panic button has been activated and the number of users who are currently available to respond. As more users respond this information is added to the alert dialogue. The Little Green Button also displays a map showing the geographic location of the alert if it available.
For mobile users, the Little Green Button uses a combination of technologies (GPS, cell tower, WiFi) to determine their exact location and displays this on the map so that help can be directed to them. The mobile application can also be used as a responder tool; for example, roaming security guards in a hospital.
When someone clicks ‘respond’ the alarm message changes colour to yellow for all users to inform them that someone has responded. The location of the responding users is displayed (on the map, too) along with the response time.
For the individual summoning assistance, the button briefly shows a “Happy” face, and then turns back to green - ready to be used again.
In the event that there is no one available to assist, the button turns grey to show the user that there is no one currently available to respond. If anyone subsequently comes online, they will receive the request for assistance.
Responder teams can be set up by the surgery based on location or role within the organisation. For example, a surgery which uses Little Green Button may have a branch site situated a few miles away and wants to ensure that alerts initiated in one surgery are restricted to one site rather than two sites. Alternatively, a surgery sharing a building with other organisations might have a central security team which they also want included within their responder team.
The Windows application runs as a service and can be triggered when the workstation is locked either by the optional external USB button (at additional cost) or the inbuilt screen saver button, or if the user is not logged in. It works on all current versions of Windows, including Terminal Server / remote desktop installations.
Support / Standard Service Performance & Support:
Wiggly-Amps operate an ITIL aligned service management regime and is in the final stages of certification to ISO 20000-1:2011.
The Service Desk is the principal point of contact for customers and provides the interface to the Company Incident, Problem and Change management processes.
Releases are automatic and in accordance with the Company release management process.
Availability Standard: / Core infrastructure components warranted to 99.95%.
Incident Fix Times Standard: / 1 / Critical / 2 Hours
2 / 4 Hours
3 / 16 Hours
4 / 48 Hours
5 / Low / 144 Hours
Helpdesk Standard: / Service desk 0800-1700 Monday to Friday, excluding public holidays.
OOH emergency support via e-mail and on-call engineer with “best effort” to resolve outside service desk hours.
Remote technical and desktop assistance available are within service hours.
Dependencies / The application is a self-install product. Minimal IT skills are required for the average user and remote desktop assistance is available as required.
Detailed support is provided for larger organisations wishing to use remote deployment tools and/or remote configuration of the installations.
Infrastructure dependencies:
Common Dependencies
-Switched, IPV4 Network
-N3/ Internet connection
Platform dependencies:
-Windows XP or greater
-Android 2.3.3 or greater
-iOS 7.0 or greater
Local personnel dependencies:
-Minimal IT skills on-site to assist service desk in fault resolution and installation issues.
-Second line support to resolve any permissions, network and routing issues.
Pricing Information (Excluding VAT)
Pricing Approach / The product is licensed in bands of up to and including:50 devices - £200 pa
100 devices - £400 pa
250 devices - £1000 pa
500 devices - £2000 pa
1000 devices - £4000 pa
Big Green Button - £19.95 / A device is classed as a distinct instance of the user space application that has been active in the last 28 days. Minor band exceedance events lasting less than 7 days are typically ignored (at the discretion of the company)
Devices can be distributed across multiple sites.
Licence fee includes application support and maintenance.
USB device to trigger an alert when the user is away from a desktop, not logged in or the workstation is locked. One-time charge.
Where alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution) / Price of Variant Service
On-site installation support (day)
{Not usually required, but a day will be sufficient for installation at a larger surgery} / £189 (SFIA #3) + Expenses
On-site engineer support (day)
{For Technical integration in a complicated IT estate such as a hospital; not required for the vast majority of installations} / £230 (SFIA #5) + Expenses
Integrations with Principal Clinical System Providers / There is no integration with any principal system or third party application. The system has been tested against common desktop applications and is assured not to conflict.
Invoicing Terms / Invoice frequency : Annually or quarterly
Initial Invoice delivery period: Within 5 working days after expiration of service period. Except for the Big Green Button hardware (HP-BGB), where an invoice will be delivered within 5 working days of shipping HP-BGB.
Other invoicing terms:
Subsequent Invoice delivery period: Within 5 working days after expiration of service period.
NOTE: All services must be invoiced in arrears; no advance payments will be permitted
Payment Terms / Payment terms are full settlement within 30 days of receipt of invoice.
Details of any early payment discounts
None available
Any other payment terms
None
Discounts / Details of any volume discounts, including details of the volume bands and the discounted price applying to each discount band
None
Details of any multiple service discounts, including the service combinations that qualify for a discount and the discounted prices applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g. large/small; new/existing), by geographical area, by sector
None
Dependencies / Application is a self-install product. Minimal IT skills are required for the average user and remote desktop assistance is available as required.
Detailed support is provided for larger organisations wishing to use remote deployment tools and/or remote configuration of the installations.
Common Dependencies
-Switched, IPV4 Network
-N3/ Internet connection
Platform dependencies:
-Windows XP or greater
-Android 2.3.3 or greater
-iOS 7.0 or greater
Service dependencies:
-There are no additional service dependencies
Local Personnel dependencies:
-Minimal IT skills on-site to assist service desk in fault resolution and installation issues.
-Second line support to resolve any permissions, network and routing issues.
Related Products or Services / Where multiple products and services are offered that have some form of interdependency e.g. one product or service needs to be first in place before this one can be provided or vice-versa then this should be identified here;
Related products or services that can be provided at a lower price consequent to this product or service being in place
There are no related products or services
Related products or services that need to be in place to enable this Product or Service or to allow this Product or Service to be delivered more efficiently
There are no related products or services
Resource Based Pricing / Other than the installation and technical support options detailed in the pricing section, there are no direct resource based pricing charges. However, an allowance for staff charging is a component of the annual licence fee.
Other pricing information / Deployment arrangements:
-There are no additional deployment charges.
-A free 21 day trial is available of the full product for evaluation prior to purchase.
Exit arrangements:
-On termination of contract, the application is to be uninstalled by the end user.
Any additional activities are excluded unless defined in the order form.