Memphis, TN 38119
PHONE: 856.305.9856
EMAIL:
Website:
LINKEDIN:
PROFILE
Dedicated, knowledgeable and resourceful Technology Specialist and Customer Service Professional
- Strong academic and technology qualifications including Bachelor’s of Science Degreein Communication with Multimedia Technology Emphasis combined with over 6 years of experience working for Apple, Inc.
- Experience in numerous techniques, ensuring swift resolutions to technical support problems. Analytical skills in hardware and software integration that support efficientprocessing.
TECHNOLOGY & PROFESSIONAL SKILLS
Hardware:
- iOS and OS X devices and servers
- Windows devices and servers
- Peripheral Knowledge (modems, printers, routers)
- Home Automation Technology (cameras, smoke detectors, lights)
- Network Navigation
Software:
- Microsoft software
- OS and OS X software
- Network Navigation
- File Management software
- Microsoft Office
- Activity Directory
- Email configurator
Operating Systems:
- iOS and OS X Operating Systems
- Windows Operating System
WORK EXPERIENCE
SRVS, Inc. - Memphis, TNJanuary 2016 – July 2016
IT Support Technician
Help desk support role in repair, technical knowledge, and customer service support
- Repairing and installing new hardware and software to PCs
- Adding workstations to the domain and Active Directoy
- Managing servers and deployment of workstations
- Cat5e cable running and splicing
Apple, Inc. - Memphis, TN 2009 – 2015
Technician (Expert)
Leadership role in sales and repair, technical knowledge, and customer service support
- Selected to train new employees; implemented ideas to ensure team development training
- Served asMobile Device Management Expert
- Utilized strong analytical skills, tracking employee development and data analtyics
- Efficiently integrated hardware and software to find best solutions
- Handled assignments effectively and on time
Department of Homeland Security - Philadelphia, PA2007 – 2009
Federal Officer
Implemented security procedures and communicated effectively with civilians and co-workers
- Provided leadership and training developmentto co-workers on a daily basis
- Awards:
SPOT Award – Highest Training Award for TSA 2008
Liberty Bell Award – Philadelphia Outstanding Team Player while supporting Model Workplace Principles
Pittsgrove School District - Pittsgrove, NJ2005 - 2008
Substitute Teach and Athletics Coach
Instructed up to 30 students insoccer; maintained records for instructional continuity and daily practice schedules
- Promoted motivation and interscholastic athletic programs
- Demonstrated strong written and oral communication skills in classroom
- Awards:
2007-2008, Pittsgrove Township Wrestling Association Award
ACTIVITIES
- Building personal web site:
- Teach technology skills to developmentally delayed and disabled adults
EDUCATION
Slippery Rock University, Slippery Rock, PA: August 2004
Bachelor of Science in Communications
- Emphasis in Emerging Technology and Multimedia
- Slippery Rock Women’s Soccer Team (athletic scholarship)
- 3.0 GPA
Courses:
Computer Programing, Digital Media Productions, Communication Concepts, Visual Literacy, Communication Research Methods, Mass Media and Society, Communication Law, Publication Production
Internships:
Great Valley Nature Center, Devault, PA, designed interactive maps of grounds into a user-friendly guide while also teaching environmental education to children and being a technology resource to facility