Professional Pediatric Home Care

Professional Pediatric Home Care

Job Description

Medical Record Support Specialist

Job Description: Medical Record Support Specialist will be primarily responsible for ensuring quality of the patient therapy records.

Primary Job Responsibilities:

· Maintain Access Database through Data Entry. Includes but not limited to maintenance and tracking of therapists’ “Plan of Care’s”, communication updates, address changes, and other patient record changes.

· Review of Therapist’s Plan of Care Records for compliance purposes (checklist of items to review are provided)

· Updating of therapy orders on 485 document, as needed

· Review of patient therapy records for quality control measures at 60 day recertification renewal. (Checklist)

· Track Physician Order renewal dates and print out of physician orders through the database system for clinical director review

· Track Medicaid Prior Authorizations Requests (PAR) through database system and prepare new authorizations when needed.

· Ability to request needed information from therapist’s and interact with therapists in a courteous manner

· Use of Email to communicate information to office personnel as necessary

· Answer and direct phone inquiries through phone system management in a courteous manner, as needed. Includes transfer of calls and transferring to voice mail

· Assist in processing of incoming mail and checking in of therapy billing, as needed

· Faxing of Medical Records to Physician Offices, as needed

· Filing of Medical Records in patient charts, as needed

Skills and Abilities Needed:

· Strong knowledge of Microsoft Office Programs (Word, Excel, Access) and general computer skills

· Ability to use basic office equipment (computer, emailing, phone system including voice mail, fax machine, copy machine, and postage machine)

· Proficient typing skills and spelling skills

· Strong organizational skills and attention to detail

· Ability to prioritize and multi-task

· Exceptional customer-oriented demeanor and phone skills

· Problem Solving Skills

Position reports to Client Services Manager, 40 hours per week, hourly compensation with benefits