AppendixD TrainingManual

A Competency-Based Evaluation Scale

Numerical/Adjective Rating:

5 = Outstanding

Canperformthis skillwithoutsupervisionorassistancewith proficiencyinspeed,quality quantity,self-initiative,reliability andjudgment;canleadorassistothersinperforming this skill.

4 = Above Standard

Canperformthisskillconsistently withinestablishedstandardsofspeed,qualityand quantitywithout assistance and / supervision.

3 = Standard

Can perform thisskill generallyconsistent with established standardsofspeed,quality andquantity,butrequiresperiodic assistanceand or supervision.

2 = Shortof Standard

Canperformthisskillonly withsomeassistanceandorsupervisiontoinsureconsistency withestablishedstandardsofspeed,quality andquantity;Abletoperformsomepartsof theskill, but cannot performthe entire skill.

1 = Unacceptable

Haslimitedability orknowledgetoperformthisskill;Continuousassistanceandor supervisionrequired;Performancedoesnotmeet establishedstandardsofspeed,quality andquantity; Demonstratespossible problems in havingthelearning abilityto acquire the skill.

Not Responsive to Training

Hasbeenrepeatedlyinstructedinaparticularsubjectmatterandstillfailstodemonstrate aknowledgeofthesubjectorisunabletoperformtheparticulartaskwhichwould exhibitthisknowledge,the training instructor shouldratethenewinspectorNRTthe traininginstructorthenarrativecommentsthetrainingattemptedandtheresultsofthe new inspectorsattempt to performthetask.

InterpersonalSkillsForFieldTrainingInspectors

Commitment to service: Predisposition toseek responsibility

Responsive to thepublic need

Responsive to thegoals ofthe Departmentandweightsandmeasures

Oral Communication and Listening:

Conveyingideas toanother in acoach-pupilatmosphere

ClearandConciseinnature

Responsive to thetrainee’s needs

Abilitytoadjust to thepersonalityofthetrainee

Patience

Flexibility:

Abilitytoadapt to changingconditions as needed

Planning and Organizing:

Implementingdecisions accordingtoatimeline

Utilizingresourcesatyour disposal to achieveadesired result

Knowledgeof subjectmatter

Follow Through: Verifyingeffectiveness

Accessingresults

Timelyresponse to inquires

Essential FTI Duties

Observer:

Patientoversightofthetrainee

Allowingthe trainee to act, thengivingfeedbackastoperformance

Implieslisteningaswellas viewing

NATIONALWEIGHTSANDMEASURESFIELDTRAININGPROGRAM INSPECTOR ROUTINE OBSERVATIONREPORT STANDARDIZED EVALUATIONGUIDELINES

PERFORMANCE

1.REPORT WRITING:

NEEDSIMPROVEMENT

Generalinabilitytoaccuratelyorganizea concise,understandablereportinatimelyfashion:

a.Omissionormisstatementoffacts

b.Elementsofviolationmissing/incompleteinspections c.Confusingormisleadingnarrative

d.Continualspellingerrors

e.Consistentimpropergrammar f.Illegible

g.Excessivetimeused

COMPETENT

Generalabilitytowritereportsaccuratelyinorganizedandtimelyfashion:

a.Completestatementoffacts

b.Specificviolationelementsdelineated/completesthoroughinspections c.Legible

d.Minimalspellingerrors e.Correctgrammar

f.Concise,understandablelanguage

g.Reasonabletimeusedin completionofnecessaryreports

2.DRIVINGSKILLS:

NEEDSIMPROVEMENT

Incorrectevaluationofdrivingsituationswithlossofvehiclecontrol:

a.ContinuallyviolatesVehicleCode b.Generaldisregardforpublicsafety

c.Involvementinpreventableaccidents

d.Inappropriateuseofsafetylightingequipment e.Excessiveandinappropriatespeed

f.Inabilityto exitvehiclesafety

NATIONAL WEIGHTS ANDMEASURESFIELD TRAINING PROGRAM ROUTINEOBSERVATIONREPORT(ROR)

(DOCUMENTED ATLEASTWEEKLY)

TRAINEE:FTI:

DATE:PHASE:DATE:

RATINGINSTRUCTIONS:Rateobservedperformanceoftraineeinthefollowingcategories.

*NI=Needs Improvement;**C=Competent;NO=NotObserved

A.PERFORMANCE
1.ReportWriting / NI / C / NO
2.DrivingSkills:Routine / NI / C / NO
3.Self-initiatedActivity / NI / C / NO
4.Knowledgeoflocations
5.StressControl:Verbal/Behavior / NI
NI / C
C / NO
NO
6.Safety:Self/Others / NI / C / NO
7.ViolatorControl:Verbal/Physical / NI / C / NO
8.Decision-Making/Problem-Solving / NI / C / NO
9.Coordination:MultipleTasks / NI / C / NO
B.INTERPERSONALSKILLS
1.CommunicationSkills / NI / C / NO
2.AcceptanceofCriticism / NI / C / NO
3.BehaviorTowardCitizens / NI / C / NO
4.BehaviorTowardregulatoryPersonnel / NI / C / NO
5.Self-Image/Confidence / NI / C / NO
C.KNOWLEDGE
1.AgenciesPolicies/Procedures
2.EnforcementCodes
3.Resources
4.InspectionProcedures/Techniques / NI
NI NI NI / C
C C C / NO
NO NO NO
D.JOBREADINESS
1.GeneralAppearance
2.Forms/Equipment/SpecializedEquipment
3.InformedonCurrentIssues/CommunityProblems / NI
NI NI / C
C C / NO
NO NO

------TRAINEESIGNATURE FTOSIGNATURE

TRAININGPROGRAMFORDEPARTMENTOFCOMMERCE WEIGHTS AND MEASURES INVESTIGATORI TRAINEE

I.PURPOSE

Very few,if any, entry levelcandidates forWeightsand MeasuresInvestigator Ipositionshave well‐rounded experience workingwith weighing and measuringdevices.Even candidates from privateindustry involvedin themanufactureor repairofweighing andmeasuring devices normallyhaveexperiencewithonly one or twotypes of devices,andare notfamiliar withthe principalsof legalmetrology, or have experience working as government regulators.A significant training period isnecessary to teachcandidateswith demonstrated aptitudesthe specificskillsthey need to functionsuccessfully as a Weights and Measures InvestigatorI before they are able to work on their own and assumeresponsibility for a territory.

Thistraining program isdesignedto facilitatethe recruitment ofentry level candidatescapable ofmastering the required skillsincludingminority and women applicants in conjunction with theDepartment ofCommerce’s Affirmative Action Program.

II.METHODS FORTRAINEESELECTION

Jobopenings will be postedon thestateemployment website as lightduty orheavy duty territoriesbecomevacant.The postingwillmakeitclear whether the vacancy being posted is a light duty or a heavy duty position.Jobs will also beadvertised on electronicsites orin print publicationsaimed at women and minoritiesinaneffort togetacandidate pool which is representativeof thestate’s population.Applicationisvia resume onthestate employment website. All resumes are reviewedtofindcandidateswhopossessthefollowingprerequisite capabilities:

Ability tointeractinaprofessional manner with awide variety ofpeople includingco‐workers,membersofthe public, businessownersandservice agents,and employeesof other governmentagencies suchasthe DNR and the MPCA;

Ability to communicate complextechnicalinformationcoherentlyin both written

and verbal formats ;

Ability towork independently with littlesupervision andto manage scheduling and

routingwork ina large territory;

Computerskills sufficientto work froma remotelaptop througha VPNconnection;

Mechanicalskills sufficientto maintain theirvehicles,testequipment andstandardsingoodcondition, as wellastoassess thelikelihoodof mechanical tamperingin the weighing andmeasuring devices theyinspect;

Physical abilitytowalk,stand and sit forextended periodsoftime, tolift up to fiftypounds repeatedly throughout the day, and to workoutsidein allweatherconditions for up toten hours a day;

THIS PAGE INTENTIONALLY LEFTBLANK