Struggling to remember who to contact when your PC wont switch on.
And who to contact when your LIGHTS wont switch on?
IT Contact Directory for 2016
Problem with your TELEPHONE, or phone line? / ICTS / Ext. 4500 press option #1
** Problem with ACCESSING a Smartroom? / UCT Access Control Dept. / Ext. 3030
** Problem with equipment or access to the equipment in a LECTURE theatre? / ICTS / Ext. 4500 press option #2
Problem with a VENUE booking (excluding the smartooms)? / UCT Classroom Venues Dept. / Ext. 3378
** Problem with a SMARTROOM venue booking? / Hilary Gilmore (EZbook)
** NB - Please inform me of this. ** /
Problem with equipment, or access to equipment in a SMARTROOM? / Jenny Erasmus / Ext. 5320
Mailing Lists:
New subscription to (or problem accessing) the EVERYONE-L list? / ICTS or Jenny Erasmus / Ext 4500 (ICTS) or Ext. 5320
New subscription to (or problem accessing) the LECTURERS-L list? / Jenny Erasmus / or Ext. 5320
Day-to-day problems with:
Programs,Hardware,Email,
Access to the network? / ICTS Helpdesk / Ext. 4500 and press option #1
** Jutastat/Library Databases? / Valento Arendse / Ext. 4674
Problems with updating any of the Faculty, websites? / Jenny Erasmus / Ext. 5320
Require new/additional sections or info to be created on any of the Departmental or Institutional websites? / The departmental Administrators:
Rene Francke
Chezlyn Ellisac
Nikki Campell
The Institutional Administrators
Faldielah Khan (IDLL)
Amilinda Wilkonson (CLS)
Toni Murphy (IMEL)
Carina Pillay (DGRU)
Shereen van der Brock (comparative law)
Theresa Hume (IP and Criminology) /
Ext. 3072
Ext. 3065
Ext. 5609
Ext. 5634
Ext. 5906
Ext. 5642
Ext. 2011
Ext. 5268
Ext. 5624
IT Contact Directory for 2016
Hire/loan of equipment:Televisions
DVD players & VCR’s
Projectors / Classroom facilities
(hired equipment) / Ext. 3587 or ext. 4500 and press option #1
Faculty floating Projector,
Speakers, teleconference phone, microphone, webcam, adaptors, Dictaphone, flashdrives. / Jenny
(loan equipment) / Ext. 5320
Laptops, desktop computers (cost involved). / ICTS Acquisitions / Ext. 3026 or email
** In addition - Please copy me in on these emails, or contact me after you’ve logged this call.
ITPortfolio for 2016
The following all fall under the Law Faculty IT portfolio, and should be directed to Jenny Erasmus:
Any problems with calls that have been logged, or issues that have been raised with the above departments i.e. poor service, unacceptably long turnaround times etc.
Any new projects or departmental initiatives i.e. databases, new websites, unusual hardware or software requests.
Advice on hardware and software solutions.
Training requests/advice
Smartroom access/training/assistance.
Research, negotiation and acquisitions specifically in terms of IT for Law faculty projects (i.e. building projects, collaborative projects, setup of new Units/Institutes)
Management of IT vendors/service providers (where they are non ICTS supported):
- Faculty printing solutions
- Department specific hardware & software solutions.
- Video and teleconferencing
- Desktop publishers
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