Christopher C. Clemente

Cellphone No.: 2064957295

Email Address:

Professional SUMMARY

Salesforce Administrator with over eight yearsof experience as a technical support, customer service and healthcare specialist in professional business environments. Trained in Salesforce Administration Essentials for New Admins. Sound knowledge of web programming languages such as HTML, CSS, JavaScript, jQuery and PHP. Advanced use of Microsoft Word, Excel, PowerPoint and Microsoft Outlook. General Attributes include; Initiative and drive, autonomous problem solving abilities, research and analytical skills, and dynamic and vibrant personality. Able to prioritize efficiently and effectively and time management to maximize output. Confident in dealing with the public, either face to face or by telephoneand email.

Certificates, Training and Seminars

  • Salesforce ADM-201: Administration Essentials for New Admins Training
  • CompTIA A+ Certified
/
  • Microsoft Office Specialist: Microsoft Excel 2010 Certified
  • Applied Suicide Intervention Skills Training(ASIST)

  • Privacy Act and HIPAA Clinical Training
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  • Emergency Medical Technician – Advanced

  • Advanced Digital Forensics Workforce Training

Employment History

ACS Xerox, Federal Way, WASept. 2014 – Jan. 2015

Technical Customer Service Representative

Handled a high volume of inbound customer calls and is responsible for providing high quality customer service for Verizon Wireless; Responsible for conducting Tier 1 troubleshooting when customers require device assistance; Provided customer service transactions, including but not limited to; billing, service and equipment inquiries and all other customer transactions; Managed customer relationships by performing the full range of customer service functions.

  • Used negotiation and problem solving skills to resolve customer concerns
  • Troubleshooting and communicating technical answers clearly and concisely
  • Took accountability for and resolving all customer issues and follow up when appropriate
  • Offered and educate on the benefits of products and services and explained how the recommendations will add value to the customer’s wireless experience

WA State Department Veterans Affairs, Seattle, WASept. 2013 – May 2014

Vet Corps Navigator

  • Provided training and support to college faculty, staff and administration to increase awareness of student veterans’ needs
  • Provided a peer connection for veterans new to higher education
  • Helped the college to meet the needs of student veterans
  • Provided veterans with connections to federal, state or local veteran’s benefits

Seattle Central Community College, Seattle, WAOct. 2012 – Oct. 2013

Help Desk Support

Responded to requests for technical assistance in person, via phone, electronically; Diagnosed and resolved technical hardware and software issues; Researched questions using available information resources.

  • Advised user on appropriate action and redirected problems to appropriate resource
  • Followed standard help desk procedures and logged all help desk interactions
  • Identified and escalated situations requiring urgent attention
  • Tracked and routed problems and requested and documented resolutions

Aegis People Support, Baguio City, PhilippinesMay 2010 – Feb. 2011

Call Center Representative – Collections

  • Made collection efforts on past due Sallie Mae® student loanaccounts
  • Provided customer service regarding collection issues
  • Accountable for reducing delinquency for assigned accounts
  • Follow up with customers for all outstanding payments

EmiratesNBD, Dubai, United Arab EmiratesJune 2008 – April 2010

Senior Call Center Representative – Promotion Line

Provided excellent customer service to the existing and potential customers; Provided accurate and timely information on the Bank’s products and services.

  • Resolved customers request and enquiries effectively and efficiently
  • Contributed to the overall objective of the department by meeting the productivity and handling quality target set
  • Maintained database of all promotions

Sutherland Global Services, Clark, Angeles City, PhilippinesSept. 2006 – Feb. 2008

ReportingAnalyst - MIS

Assumed responsibility for developing and maintaining reports to support business and operations requirements; Served as the point of contact for program management and staff, clients and development team; Examined and evaluated purpose and content of business reports.

  • Recommended establishment of new or modified reporting methods and procedures to improve report content and completeness of information
  • Prepared and issued instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports

Call Center Agent - Technical Support

  • Responsible for answering/placing technical support calls for Juno and NetzeroISP customers
  • Provided technical assistance to the end user on applications or technologies that we were contracted to support

Sitel, Baguio City, PhilippinesJuly 2005 – Sept. 2006

Call Center Agent - Technical Support

Provided top-level technical support to Web.com®Webhosting customers via phone, on-line tickets and electronic mail; answered, owned and resolved escalated technical support calls; Assisted with team projects and assignments when needed.

  • Analyzed, identified possible technical issues, solutions and provided critical information to Operations
  • Developed, maintained and managedcustomer relationship accounts
  • Served as technical resource for other team members and departments
  • Assisted sales with obtaining and maintaining a good working relationship with customers

military experience

Washington Army National Guard, Marysville, WAMar. 2011 – Present

68W Healthcare Specialist

Assisting with outpatient and inpatient care and treatment; Interviewing patients and recording their medical histories; Taking patients' temperature, pulse and blood pressure; Keeping health records and clinical files up-to-date.

  • Giving shots and medicines to patients
  • Initial stabilizing treatment and triage
  • Supportive care in the event of delayed transport
  • Planning and providing instructions for unit Combat Lifesaver programs

Education

Seattle Central Community College, Associate of Arts (DTA), 2013

Gordon College, Associate in Computer Technology, 2003