Yorkshire Division

Dear Applicant,

Re: Service Manager

Thank you for your enquiry, please find enclosed our job pack which provides you with all the information you need in relation to applying for this post. In accordance with our Equality Policy, please note only application forms will be considered, therefore, no CV’s please.

If you are interested in this vacancy, and you would like to apply for this post online, please go back to our jobs website which isand click on the apply online tab.

The closing date for this position is Tuesday31 March 2015.

Once you have submitted your online form,please note that our computer system will automatically acknowledgementyour form and you will be sent an email to the email address you have provided.

Please note, if you have not heard from us 4 weeks from the closing date, please assume your application has been unsuccessfulon this occasion.

May I take this opportunity to thank you for your interest in working for The Salvation Army.

Yours sincerely

Graham Peacock

Divisional Personnel Officer

Yorkshire Divisional Headquarters

Address: Millshaw Business Living, Global Avenue, Leeds, LS11 8PR
Telephone: 0113 387 7640 Web:

Registered Charity No. 214779 and in Scotland SC009359; Social Trust Registered Charity No. 215174 and in Scotland SC037691

Republic of Ireland Registered Charity No. CHY6399; Guernsey Register Charity No. CH318; Jersey NPO0840

General: Andre Cox Territorial Commander for the United Kingdom with the Republic of Ireland: Commissioner Clive Adams

Homelessness Services

SERVICE MANAGER

Sheffield

Starting salary £26,752 pa

An exciting opportunity has arisen to appoint a dynamic and highly motivated person who has a vision and a passion for working with homeless people and has the ability to manage a large diverse residential social services centre.

The centre provides direct access hostel facilities for 56 people.

As a Service Manager you will have overall responsibility for the programmes within your service ensuring they meet all required key performance indicators and contractual obligations, ensuring the service is run within the mission and values of The Salvation Army.

The successful candidate will be a practising Christian, someone who has a range of entrepreneurial and management skills and has proven management experience, particularly in homeless services and a minimum of NVQ Level 4 in Care Management or equivalent.

Minimum 40 hours per week, including some evenings, weekends and public holidays.

Benefits: 25 days annual leave plus 8 bank holidays and an opportunity to join a Contributory Pension Scheme.

Appointment subject to satisfactory references, eligibility to work in the UK

and a DBS Check

For further details and to apply please visit The Salvation Army’s website:

Closing date: 31 March2015

CVs will not be accepted

Information for applicants interested in working for The Salvation Army

JOB DESCRIPTION
Job Title / Service Manager
Job Summary / The role of Service Manager is fundamental to the Salvation Army’s desire to help vulnerable clients achieve positive outcomes and as such you will be passionate, target driven, dynamic and demonstrate an in-depth knowledge of services for vulnerable clients in a competitive climate. You will provide local strategic vision and direction within the framework of Territorial Strategic objectives. You will also champion excellence in terms of high quality cost effective service delivery and ensure our clients are central to our services and successful individual outcomes are achieved.
As a Service Manager you will have overall responsibility for the programmes within your service ensuring they meet all required Key Performance Indicators and contractual obligations, ensuring the service is run within the Mission and Values of The Salvation Army and may also have management responsibility across multiple sites.
Within Homelessness Services at The Salvation Army there are five key pillars on which we build all of our services and subsequently form Key Result areas in all of our roles. These are:
Mission / Quality / Competence / Cost / Business Development
Key Performance Indicators for each key pillar are set out at the end of the list of duties.
Responsible to: / Regional / Assistant Regional Manager
Responsible for: / All staff
It is expected that line management responsibility for some staff will be delegated where appropriate.
Duties and Responsibilities
Mission
  • Implement the Mission Statement of The Salvation Army including the spiritual ministry and ensure there is active Christian pastoral support of clients, staff and others involved in the service.
  • Responsible for the development of the spiritual aspects of the whole service which will include ensuring regular spiritual meetings and where applicable promote and facilitate the Chaplain’s involvement within the programme.
  • Ensure there is liaison with Salvation Army Corps, local churches and a range of faith groups where required and according to the needs of the client group.
  • Lead in prayers when required.
Quality
  • Deliver an innovative high quality support service which emphasises client choice and control, meets funding body criteria and the needs of clients in terms of positive outcomes.
  • All aspects of the service are compliant with relevant regulatory frameworks, legislation and Salvation Army policies and procedures, including a strong focus on Health and Safety and the Safeguarding of clients.
  • Compliance with organisational Key Performance Indicators and both externally contracted and HSU directed standards and internal inspections.
  • Responsible for ensuring all approved Quality Management and Information Systems are utilised and implemented across the service effectively.
  • Develop and maintain a professional working relationship with colleagues and internal and external stakeholders in order to inform service development and ensure all relevant parties receive appropriate reports and information.
  • Seek innovative ways of ensuring our clients are fully engaged in the management of the service, including promoting their involvement in the planning and delivery of new initiatives within the service.
  • Responsible for implementing and monitoring the Salvation Army’s Equality and Diversity policy.
Competence
  • Lead and manage the recruitment, induction, development and motivation of staff in line with Salvation Army policy.
  • Ensure the personal development of all staff is carried out and monitored effectively across the service, including regular supervision meetings and appraisals take place in line to Salvation Army policy.
  • Promote a service ethos where staff are encouraged to stay up to date with Salvation Army policies and best practice in all relevant fields and ensuring effective in-house training and mentoring takes place.
  • Provide multi–site management services where required and respond to issues in areas including programme matters, staffing, absence monitoring and employee relation issues.
  • Staff are performance managed fairly against external service contractual targets and are motivated to be accountable for their areas of responsibility.
  • Responsible for your own continued personal, professional and spiritual development.
Cost
  • In liaison with the Regional Manager, set Full Cost Recovery budgets and ensure income is maximised through developing a variety of funding streams.
  • Review all income and expenditure on a monthly basis, identifying overspends against approved budgets and ensuring timely corrective action is taken.
  • Ensure voids are minimised where possible and understand and comply with contractual requirements with regards to the management of voids
  • Ensure all processes for collecting Housing Benefit / personal payment / placement charges are effective and achieve the agreed targets for overall service debt.
  • Ensure all End of Year Income and Expenditure accounts aim to achieve no more than a 5% negative variance of the SATCo approved budget.
  • Ensure payroll reports are regularly reviewed in line with budget requirements and corrective action undertaken as appropriate.
  • Ensure maintenance works are arranged and conducted within budget
Business Development
  • Responsible for the overall development of the service in line with best practice and in partnership with clients to achieve strategic relevance, contractual requirements and meets the service specification. Key to this will be the development of local partnerships and attendance at local forums and strategic meetings.
  • Propose new business ideas to the Regional Manager and be the lead in identifying local strategic initiatives with a clear strategy for sustainability.
  • Ensure the staff team promote The Salvation Army’s vision of service development and the service processes and procedures enable the same.
Other Duties:
  • The Service Manager may function as part of the management / duty rota including on call duty as and when required.
  • The Service Manager will complete any other duties as could be reasonably expected of someone in the fulfilment of this role.
Key Performance Indicators
Mission
The service has a Mission Focus Group, in line with the approved ‘Terms of Reference’.
Quality
Ensure the service is inspected on intermediate toolkit as a minimum.
Competence
All staff to receive a minimum of 7 supervisions per year plus an Annual Appraisal.
Cost
All end of Year Income and expenditure accounts for the service (s) aims to achieve no more than a 5% negative variance of the SATCo approved budget.
Business Development
Ensure Compliance with both contractual and organisational Key Performance Indicators whilst ensuring compliance with both externally contracted and HSU directed standards and internal inspections.
There will be additional Key Performance Indicators for the post of Service Manager which will be agreed locally between the post holder and Regional Manager. Key Performance Indicators will be reviewed annually.

Information for applicants interested in working for The Salvation Army

PERSON SPECIFICATION

Detailed below are the type of skills, experience and knowledge that are required of applicants applying for the post. The Essential Requirements indicate the minimum requirements, and applicants lacking these attributes will not be considered for the post.

The points detailed under Desirable Requirements are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.

Category / Essential / Desirable
QUALIFICATIONS
NVQ Level 4 or equivalent professional qualification in related field or the willingness to work towards this. / E
Project Management qualification / D
KNOWLEDGE
Legislation relating to homelessness, employment, health and safety and safeguarding / E
Government Strategy and policy governing Homelessness / E
Quality Management systems including ISO9001 and IQI / E
Understanding of Funding streams (Housing Benefits and Supporting People) and meeting contractual requirements. / E
SKILLS AND ATTRIBUTES
Excellent verbal communication skills including public speaking, chairing meetings and working with external stakeholders / E
Excellent written skills, including detailed strategic report writing and business plans / E
Proficient in a range of IT packages, including Microsoft, Lotus / E
Ability to perform administrative tasks and a highly developed report writing ability / E
Ability to work in busy environment and can demonstrate decision making under pressure / E
Business minded, strategic thinker capable of implementing and leading change / E
Ability to review and understand financial information and create and monitor budgets effectively / E
Contribute to the creation and maintenance of a culture of continuous improvement within the service. / E
EXPERIENCE
Leading, motivating and inspiring staff across multi disciplinary teams, including experience of recruitment, development and performance management / E
Significant experience managing teams on a multi-site basis / D
Significant experience of working with vulnerable clients in a supportive setting / D
Accessing funding, generating new business, monitoring expenditure and performance compliance to ensure costs effective and high quality services are delivered / E
Building and maintaining strong and effective partnerships with stakeholders, other services and departments, clients and staff / E
Managing multiple programme streams / E
Evidence of commitment to continuous professional and spiritual development / E
CIRCUMSTANCES
Will be a practising Christian / E
Work shifts, unsociable hours, weekend work, on call – flexible approach to hours worked as required / E

Information for applicants interested in working for The Salvation Army

Mission Statement of The Salvation Army
The Salvation Army is a worldwide evangelical Christian Church and human service agency.
Its message is based on the Bible; its motivation is the love of God as revealed in Jesus Christ. Its mission is “called to be disciples of Christ, The Salvation Army United Kingdom Territory with the Republic of Ireland exist to save souls, grow saints, and serve suffering humanity”.
Its ministry is offered to all persons, regardless of race, creed, colour or gender.
Vision Statement of The Salvation Army
As disciples of Jesus Christ, we will be a Spirit-filled, radical, growing movement, with a burning desire to lead people into a saving knowledge of Jesus Christ, actively serve the community and fight for social justice.
What does The Salvation Army do?
The Salvation Army is a worldwide Christian church and registered charity, working in 126 countries (as at 2014), and it offers unconditional friendship and very practical help to people of all ages, backgrounds and needs.
Founded in East London by William and Catherine Boothin 1865, The Salvation Army has a long history of working with people who are vulnerable and marginalised. We passionately believe that no one is beyond hope, however great their problems. Anyone can find themselves facing grief and despair. In The Salvation Army we don't judge or condemn. We just help. In the UK and Republic of Ireland there are more than 800 Salvation Army social service centres and community churches (corps).
Salvation Army churches are places of worship where Sunday meetings are held, as well as practical expressions of our Christian faith during the week, when our doors are open to offer programmes and activities for the whole community. These vary by church but could include youth activities, parent-and-toddler groups, drop-in centres, luncheon clubs, advice clinics and lots more. Our members will also offer emergency assistance such as groceries and clothing for individuals and families in need.
Our social services work includes more than 70 Lifehouse support and accommodation centres for men, women and families who are homeless and rough sleeping; day-care centres and care homes for older people; and support for victims of human trafficking. Every working day on average, we reunite 10peoplewith their families through our Family Tracing Service. The Salvation Army also supports the work of the emergency services by providing refreshments, shelter and befriending at major incidents.
The work of The Salvation Army is funded through donations from its members, the general public and, where appropriate, local authority and government grants. People can get involved with The Salvation Army in all sorts of ways, through volunteering with fundraising initiatives, attending church services and helping with local activities. Worldwide there are more than 1.6 million members. In the UK and Republic of Ireland, The Salvation Army has approximately:
·50,000 members (adult, junior and adherent members)
·4,000 employees
·1,500 Salvation Army officers (full-time ministers)
Guidance Notes for Completing the Application Form
It is our intention to appoint the most suitable candidate for every vacancy in accordance with our Equality Policy. To do this fairly, we need all applicants to provide relevant information about themselves. Please remember that we are not able to consider previous applications or personal knowledge of you. The information you provide in your application form is the only information we will use in deciding whether or not you will be shortlisted for an interview and it will be used as a basis for the interview itself.
Please note that CVs will not be accepted. You must complete the application form in full so that we receive the same type of information from all applicants and so that you directly address the job description.
Supporting Information
The most useful part of the form is the Supporting Information. This should be used to tell us why you think you would be able to do this job. Draw particular attention to experience, skills, achievements and knowledge gained in past employment (including community/voluntary work, work in the home or leisure interests) or other activities relevant to the job. Give examples of the work you have been involved in and write in a positive way e.g. I was responsible for… I organised…. Always remember to specify your own responsibilities rather than those of your section, department or organisation.
Accuracy of information
The information that applicants provide to The Salvation Army, both on application and at interview, must be accurate and complete. If The Salvation Army subsequently discovers that any information provided is inaccurate or incorrect, then The Salvation Army may withdraw an offer of employment, or if the discovery is made subsequent to appointment, take action up to and including dismissal.
Data Protection
Applicants are advised that all or any information contained in or derived from their application may be retained in both manual and computerised format for the purposes of recruitment administration, the production of statistical data related to recruitment or equality issues and, on appointment, personnel, payroll and pensions administration. In the case of unsuccessful applicants, manual information may be retained for a maximum of six months.
Equality in Employment
We recognise that in society certain groups and individuals have suffered and continue to suffer direct and indirect discrimination and victimisation. We are actively committed to oppose anydiscrimination on the basis of gender, marital status, responsibility for children or dependants, gender reassignment, race, colour, ethnic/national origin, nationality, religion or beliefs, political beliefs, disability, age, sexual orientation, offending background, trade union activities or any other factor which could lead to the experience of discrimination. It is our intention to ensure that recruitment, selection, training, consideration for promotion and general treatment for those who work within our organisation, are available to all without unfair discrimination, and to ensure that no one is disadvantaged in any of these matters by conditions or requirements that cannot be shown to be justifiable.