CrossFit Crux

PHILOSOPHY

Connecting the Community

We believe in fun. We believe that, to be effective in a long-term sense, exercise has to be enjoyable. It has to be creative.

CrossFit Crux isinto a healthier, active lifestyle. That responsibility means introducing clients to new activities, making them comfortable with working out in any environment, and giving them attributes they can display with pride.

We believe in hard work. We believe in the long haul. Continual progress is necessary for self-actualization; if you’re not moving ahead, you’re falling behind. We set milestones and celebrate when they’re reached. And then we reach further.

We don’t take ourselves too seriously. We’re comfortable in our skills, and can joke about our weaknesses. It’s always easier when you’re the best!

Above all, we believe in our clients and ourselves!

Our Story

Sean and I are passionate about helping people succeed. We opened CrossFit Crux in 2010 to help others get in shape and become better at life. What started out as a small group of friends working out together quickly turned into a successful 5000 sq foot gym in less than 5 years.

It has taken a lot of hard work, sweat and tears but we are very proud to call this our home and we are truly amazed everyday by the people within the Crux walls. We take pride in our work, ourlevel of training and relationships with each and every one of our clients. We can only hope you will have the same passion.

No matter what else happens, we will never be outworked.

Never will a client leave CrossFit Crux for a competitor because we’re too lazy: this, above all, is the original sin.

Welcome to CrossFit Crux

New Team members – benefits and responsibilities

Dress Attire

You will be provided with appropriate CrossFit Crux clothing – for COACHES, 1CrossFit Crux T-shirt or Hoodie.

Trainers and other Team members are free to purchase more CrossFit Crux clothing at wholesale cost, plus taxes at any time. As a Team member, you are required to meet our dress code requirements whenever leading a group, training a client or otherwise performing CrossFit Crux duties, including public speaking.

Staff are entitled to purchase goods and services (for personal use only) at cost. All items are subject to TAXES.

Checking and Responding to Email

  1. Respond to emails immediately (within 3 hours); do NOT procrastinate. If you lack information, flag the message for follow-up and find the information as quickly as possible. If necessary, respond that you are waiting on information before providing a full response. However, send an email acknowledging receipt of the client’s email.

Make sure to only use CrossFit Crux email when responding on behalf of CrossFit Crux.

You have a responsibility to CrossFit Crux and its clients to act in their best interests at all times. CrossFit Crux has a responsibility to all Team members to act in the best interests of the group, to ensure that all continue to thrive.

Opening the Facility – First One In

Arrive 10-15 minutes prior to class or training session

Turn on all lights.

Turn on music.

Clean whiteboards and write out warm up & daily wod.

Check washrooms are stocked for toilet paper and soap.

Set up warm up area- rowers and white board.

Check for cups, towels, or other messes.

Closing the Facility – Last One Out

Pick up all cups and towels, even if they weren’t yours.

Ensure all plates, boxes, balls, dumbbells are on appropriate racks.

Turn off radio.

Turn off all lights, including washrooms, hallways, and offices.

Lock all doors.

Ensure any cash or moneys left are put in the grey lock box in the office.

Signing Clients In For Group classes

Following the workout, review names on the WOD Board to ensure that everyone has been entered for the workout. Take a picture of the white board and send to Cindy.

This is how we bill our clients so it is important that it is up to date. Some people show up un announced and if not signed in they are getting a free class. We also use the class roster to track attendance, so it is important to sign everyone in. Same goes for No Shows, please leave them marked as a No show so we can track this information and clients are billed appropriately.

Member Retail Purchases

Members are urged to purchase their retail online. If someone wants to purchase with cash or credit upfront please follow these steps:

  1. Record the sale in the "Square" notebook with method of payment.
  2. Put all monies collected with a note in the grey cash box
  3. Credit card purchases via "Square" are welcome but ensure they are recorded inthe notebook.

Personal Training Clients

Training a client successfully is much more than just showing up on time, smiling, and beating them into a sweaty pile. Workouts have to be planned in advance and follow a logical progression.

Regardless of a clients progress, results gains or experience of the trainer, research shows client retention is 90% dependant on the relationship of the trainer with the client.

There are 5 steps to personal training atCrossFit Crux:

  1. Book the client’s appointment
  2. Write the program
  3. Implement the program (with the client)
  4. Receive payment
  5. Make sure the client’s next visit is booked.

There are 5 steps to running a CrossFit Group class at CrossFit Crux:

  1. General warm-up
  2. Skill-specific work / strength work
  3. Movement practice / build up to load
  4. METCON/WOD
  5. Discussion and stretching? High Fives , Celebrating PRs etc..

Cancelling Personal training Appointment – Trainers

  1. Discuss the case with the Head Trainer.
  2. Except in an emergency, appointments with clients must be cancelled at least 8 hours before they are to occur. YOU ARE REQUIRED TO PROVIDE YOUR CLIENTS WITH AS MUCH NOTICE AS POSSIBLE.
  3. Before making contact with the client, ensure that a few alternatives are available on your schedule. If there are none, coordinate with the Head Trainer and other Personal Trainers to find a replacement before contacting the client.
  4. Apologize for the mistake, and then suggest alternatives without delay.
  5. Prepare, in full detail, workout programs and all other relevant materials for the client.
  6. On the next appointment with the client, apologize again and ask if they were satisfied with the replacement and/or schedule change.

Cancelling Appointments – Personal Training Clients

  1. It is CrossFit Crux's policy that cancellations must be made 12 hours prior to the appointment, or are subject to a cancellation fee. This must be made clear at the time of the initial consultation.
  2. Mistakes happen. At the Head Trainer’s discretion, clients may be issued a warning the first time they cancel late. In some serious situations, the Head Trainer may waive the fee (drastic circumstances, not including personal illness.)

CrossFit Crux

Accident report

In Every Situation

Quickly assume control.

Use your CPR training when necessary.

Stay Calm.

Always fill out the accident/incident report form.

If it is a serious incident, contact 911 and then;

Contact Cindy at 416-662-1637

Accidents and Procedures

Mild Injury

Minor bleeding

Rolled ankle

Bloody nose, etc.

If needed stop the clock and allow teammates to remove the injured person from the area.

Encourage the injured to administer first aid for them self.If you need to help, always use gloves and follow the procedures within your scope of training.

Semi-Serious Accident/Incident/Injury

  1. Heat Exhaustion
  2. Asthma Problems
  3. Vomiting
  4. Dizziness
  5. Unclear Vision
  6. Feeling faint, etc.

If an accident or incident looks semi-serious but does not require emergency personnel, move the athlete to a comfortable place and either you or another trainer/member accompany them until the class is done. Do not let a member leave before making sure they are 100% or have contacted someone for them to take them home if necessary.

Let the class continue but your attention should remain on the ailing member until the work out finishes and you can check back on them.

Unless this turns into a serious situation, then please follow the procedure for such.

Serious Accident/Incident/Injury

Knocked Unconscious

Heat Stroke

Severely Broken Bone

Chest Pain

Difficulty/Stopped Breathing

Choking

Stroke

Change of Color

Seizure

Severe Blood Loss, etc.

If there is a very serious or life threatening accident or incident that occurs during an Intramural activity, CALL 9-1-1 immediately.

  1. Don’t move the injured person unless their location presents an immediate risk to their safety.One of the coaches should stay with the injured person/people while members and spectators give at least a 30-foot buffer to allow staff to aid the injured.If a friend or family can provide needed information related to the injured, ask them to assist.
  2. Wait until EMR arrives and have them administer First Aid.If CPR or rescue breathing is necessary, provide appropriate procedures within your scope of training.Allow EMR to take over as soon as they arrive.

Bodily Fluids Protocol

  1. Avoid all contact with blood.Follow the health and safety blood borne pathogen procedures. Use gloves in all cases and use body fluid cleanup kit.Call Public Safety at xxxx if you have any questions.Classes should not proceed until blood is cleaned up and members cannot continue until bleeding has stopped and clothing has no blood on it.
  2. Follow proper procedures for disposal of cleaning cloths & gloves.
  3. Avoid all contact with other bodily fluids including vomit, saliva, feces and urine.These bodily fluids are potentially contaminated and should be removed by Public Safety.

Fire

  1. If a fire alarm sounds, call Emergency at 9-1-1 and immediately evacuate the building.

Media

  1. During a crisis situation, only Sean or Cindy should meet or talk with the media.
  2. If employees are approached or called by outsiders or members of the media they should refer them to Sean or Cindy.
  3. Employees’ standard replay will be “You’ll need to talk to the owner”
  4. Employees, who were involved in the crisis, should not speak with anyone about the incident..

Following the crisis, a debriefing session should be held for all employees involved.If it will help you remember what happened, employees should write down their recollections.Employees should not discuss the crisis with anyone.

CrossFit Crux

Incident Report

Date:

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Time:

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Client name:

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Trainer:

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Others present:

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Incident description:

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Actions taken:

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Resolution:

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Follow-up/additional comments:

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Please print this form out and sign:

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