Curriculum Vitae

Robert David Stevens

Address: / Flat 7, Roderick Court / Home Tel: / 01327 70 50 99
Roderick Way
Daventry / Mobile No: / 07711 477 199
Northants / E-mail: /
NN11 9BA
DOB: / 19th August 1968 / Driving License: / Clean, Full British
Criminal Record Bureau Cleared

Career Profile

I have held various IT Technical Account Management and Engineering positions from 1988 and have enjoyed the challenges that they have given me. From 2007 I have worked in various positions at K & N and manage the play.com resale of returned goods. I am studying for a BSc (Honours) Information Technology and Computing. I have enjoyed all aspects of my career whether it was presenting to an audience of 800 to implementing a solution for a bank in Ireland.

Key Points :-

  • OU Course: M150, M255, M257, TT280, M256.
  • 6 ½ Years Experience in Technical Pre-Sales to Partners and Clients in horizontal & vertical markets
  • Product installation, Proof of concept, Account Management, Development of Demonstrations and client demos
  • Product presentation and demonstration with audiences from 1 to approximately 800+
  • 7 Years IT Support, 4 Years Experience in design and development of applications
  • Business Process Re-engineering (BPR) and Workflow analysis
  • Over 115 Days Formal training in Applications Servers, Enterprise Application Integration, Lotus etc
  • Travelled Nationally and Internationally

Career Summary

August 2007 to Present / Kuehne & Nagel
August 2008 – March 2009 – Manage the resale of goods for returns from play.com sales up to £70K pm.
August 2007 – August 2008 - Refurbishment Technician & QC Management
July 2002 to July 2007 / Homemaker
January 2001 to June 2002 / Sybase (UK) Ltd
- Technical Pre-sales Consultant (Redundant)
July 1999 to November 2000 /
IT Factory Ltd
- Technical Pre-sales Consultant -EMEA (Redundant)
April 1999 to June 1999 / Softech Consultancy Ltd
- Business IT Consultant (3 month contract)
November 1997 to March 1999 / ONEstone Information Technologies GmbH
- Technical Account Manager, UKIreland(Redundant)
December 1994 to October 1997 / Hughes Network Systems Ltd (Subsidiary of GM Hughes)
- Notes Administrator & Development Engineer
Prior to December 1994 / Various IT companies
- Systems Support Officer (Redundant)
- Systems Support and Installation Engineer (Redundant)
- Assistant to DP Manager (Redundant)

Education

2007 to Present /
Open University
- BSc Computing & Information Technology
1986 to 1988 /
EastWarwickshireCollege of Further Education
- BTEC National Diploma in Computer Studies
1985 to 1986 /
Pembroke Comprehensive
- O Levels

Curriculum Vitae of Robert StevensPage 1of8

Employment History

July 2007 – Present / Kuehne & Nagel
Clearance Management & Reverse Logistics Sales
Refurbishment & QC Technician

I started as a 3 month contractor which was extended by 3 months and then made permanent.

Managed the day to day operations for the sale of returns to play.com. includes all weekly price reductions, goods in, shipping, transfers, uploads to the play.com website. Monthly item sales up to £90k and Pallet sales a further £60K.

Health & Safety, Manual Handling, Safety Knife & Induction Training

July 2007 – August 2008

Assess Mobile phones for damage, refurbish with new parts those that are fit for resale.

Customer mobile phone repairs

Enhanced Quality Control – I specialise in looking at phones that are returned after repairs and ensure that the customer fault is fixed.

Install and update software as required

Manage the QC department ( up to 10 staff )

July 2002 – July 2007 / Homemaker

I became a single parent after being made redundant from Sybase and have essentially managed the home. After getting married I looked after my stepchildren while my wife was working, I have undertaken a variety of projects and charity work.

Started studying for a BSc (Honours) Information Technology and Computing at the Open University

May to August 2004 Volunteer at Rathbone Charity. IT consulting, IT Training, infrastructuring etc.

Workflow, BPR and integration analysis for a global engine manufacturing company

Biometric technical pre-sales, including Facial and fingerprint recognition with secure applications

January 2001 – June 2002 / Sybase (UK) Ltd

Sybase turned over almost $1bn worldwide, providing software directed to managing the IT and Business infrastructure. The Sybase product portfolio includes an Enterprise Portal, Enterprise Application Integration tools, Application Servers, 4GL Development and modelling tools, mobile lightweight and Enterprise databases with the supporting toolset. This software is supported by internal consultancy and close partnerships with a global network of partners.

Position / Technical Pre-sales Systems Consultant

The post involved all technical aspects in the recruitment of new partners and clients, working with sales teams to identify commercial requirements and provide the right technology solutions to meet operational needs. To assist the ISV sales team in all technical issues and to offer assistance to other divisions as resources allow. To assist with Proof of Concepts, install and configure various products, deliver technical presentations and demonstrate the software. Unfortunately I was one of 30 that were made redundant. Since then an additional 40 have also left in 2002.

Achievements

Helped achieve over $ 475,000 worth of business (excluding royalties) in the first year across a variety of horizontal and vertical sectors such as Distribution, Health, Security, Payroll, Pensions, Finance, and Local Government. A continuos revenue stream being established due to the partners embedding Sybase technology in their applications.

The devising and presenting of seminars to key clients and partners. For existing customers this meant migrating and updating to the latest technology. With new and prospective customers it required the live demonstration of software, discussing case studies and Return on Investment models ( ROI )

Worked as part of the pre-sales and sales teams to research prospect needs and devise presentations identifying potential benefits to the clients and prospects. The teams maintained business even after September 11th when the industry suffered a dramatic downturn.

Meeting the press for trade publications, which generated additional interest in to the company whilst maintaining client confidence. There was reported to be additional interest in company capability and product application. I also demonstrated the software at Cbit at Hanover in Germany.

Developed a number of “live” demonstrations, this incorporated java, C++, PowerBuilder, Visual Basic and deploying components into the Enterprise Application Server.

Main technical focus has been on Enterprise Application Servers, Enterprise Application Integration (EAI), Process Server, Portal and Development tools

July 1999 to November 2000 / IT Factory (UK) Ltd

IT Factory was a Venture Capital backed company based at Copenhagen in Denmark. The key founders developed a unique architecture to structure all Lotus Notes applications, making development significantly easier to develop and extremely easy to maintain. IT Factory formed a UK office in September 1999 and started marketing and sales activities at the same time. IT Factory acquired a number of additional technologies to increase its product portfolio. The UK office has now ceased trading.

Position / Technical Pre-sales Consultant (EMEA)

Responsible for demonstrating the company’s product range to customers and prospective clients Europe-wide, supporting the sales teams as appropriate. Installing the product, during initial proof of concept stages, demonstration training. I also was responsible for all IT support and management for the UK office, and gave assistance and to other country’s as required. Approximately 30% of the UK workforce was made redundant.

Achievements

I was selected as a Key Speaker to demonstrate as a case study of my project work at Allied Irish Bank ( AIB ) for an international Lotus Notes event. I had over 800 people attend my session, which was also recorded, and re-broadcast. The impact of my session was beyond all expectations and resulted in many new enquiries that lead to new business.

Formally recognised by Lotus for my achievements in demonstrating their products and obtaining new clients.

I designed and developed a totally self-contained demonstration system that included a full Lotus Notes Server with data populated in all applications, and included a fully customisable Web interface. This was successfully used as a sales and marketing tool, and enabled company non-technical sales personnel to demonstrate a great deal more of the product than they were previously able to.

April 1999 to June 1999 / Softech Consultancy Ltd

Softech is a Lotus Notes and Microsoft consulting Premium Business Partner, and it had a very close relationship with the Research Group, which specialised in telemarketing and support services. It was a well-established and respected company of 10 people with an impressive client portfolio.

Position / Business IT Consultant (3 month contract)

I was invited as a consultant to establish new business, maintain the sales pipeline and organise quotes.

Achievements

Opened a new order worth in excess of $300,000, and a number of smaller orders.

Formulated a formal and easy to use pricing system.

Designed and produced a series of Information Flyers for marketing.

November 1997 to March 1999 / ONEstone Information Technologies GmbH

ONEStone was a Venture Capital backed company whose original founders worked in a similar company called Pavone in Germany. They developed a unique Business Process Design tool that was based in Lotus Notes. The main feature of the product was that it was very user friendly and quick to implement changes. Clients included Deuche Bank, Chrysler, Honda, Smith & Nephew Group, Avesta Sheffield Steel, Zurich Re. Lotus Development Corporation Acquired ONEstone.

Position / Technical Account Manager (UKIreland)

I was responsible for working with a wide variety of companies ranging from the major blue chips to smaller organisations providing all technical requirements across the UK, Ireland, South Africa and Australia. This included all product installations, proof of concepts, Training, and product development. The UK office amongst others was closed down and I was made redundant.

Achievements

Gained and managed a major project for AIB, delivering a head of time and above specification.

Gained and managed a project for Smith & Nephew Group Research, also delivering a head of time and to specification

Individually, and as part of a team delivered in excess of $300,000 of new business.

Helped design and implement a Sales reporting system.

Assisted with Lotus Notes Administration and gave remote support to America, Germany & Holland.

Gave technical training assistance to colleagues in USA.

Prior to November 1997

The following is a summary of my employment from 1988 to 1997. The majority of the positions was in IT Support however I also spent a number of years and positions in development.

Responsible for creating, setting up and building the entire Lotus infrastructure worldwide including satellite links. Delivered on time, and commended by international Managing Directors for the speed and effectiveness of the project.

Elected by Hughes Network Systems and Hughes Olivetti Telecom as pan-European representative on the management board to voice employee issues and to influence management.

Technical skills directed to various departmental applications, which included a vendor alert system for a purchasing department, Estimating Systems using AutoCAD and Bill of Materials from MRP system integrated into Oracle. Document management linked into A0 Scanners and a variety of unique developments directed to drawing and plotting.

Reduced recurring problems for one major account by 95%, for which I was commended. Additional benefits included a reduction in phone time and the freeing of trouble-shooting personnel to other tasks.

Saved in excess of $100,000 in auditing of computer equipment and services at MMD

12 1994 to 10 1997 – IT Systems Engineer and Lotus Notes Administrator

10 1993 to 10 1994 – IT Support Engineer – Redundant

04 1991 to 10 1993 – IT Support and Development Engineer – Transferred to customer

10 1990 to 04 1991 – IT Support Engineer – Redundant

01 1990 to 10 1990 – IT Support Engineer – Site closed down

07 1988 to 12 1989 – IT Support & Development Engineer - Redundant

Interests

I am the secretary for the Daventry & District Chess Club and I enjoy playing chess, I have often represented the club in the Northampton and Leamington Leagues, winning various championship cups. I have also coached and offered advice to the chess clubs in local schools. I enjoy swimming, cycling, travelling, DIY, reading novels and technical magazines.

I have held a variety of PTA committee positions up to Chairman for local schools and assist with various aspects of fundraising which includes managing people at events and co-ordinating with local businesses. I am currenty studying at the Open University for a BSc (Honours) in Computing and Information Technology.

BSc Studies

M256 - Level 2 - Software Development with Java ( Current Course )

M257 -Level 2 - Class 2 Pass - Putting Java to Work

TT280 -Level 1 - Class 3 Pass - Web Applications: Design, Development and Management

M255 -Level 2 - Class 2 Pass - Object Orientation Programming using Java

M150 -Level 1 - Pass – 88% - Data, Computing and Information

Technical Experience

Over 115 Days Formal training in Applications Servers, Enterprise Application Integration, Lotus etc

Product / Date Last / Length of / Description
Used / Experience
Software
Lotus Notes &
Domino Servers / 2010 / 15 Years / Trained to Admin level, Designed, developed and implemented systems, demonstrated for pre-sales, minor development, workflow development and consultancy, etc
Domino Workflow / Prozessware / 2005 / 8 Years / Designed, developed, installed, implemented and trained users using this workflow system, major accounts included AIB, Smith & Nephew, Merck, Sharpe & Dhome, Avesta Sheffied Steel and ZurichRE
ITF Business Suite / 2005 / 6 Years / I implemented a demonstration system, and was also a user of it, Sales, Integration, Products, Marketing, WEB, Portal, Human Resources, The development Kit ( SDK)
C, C++ / 2004 / 4 Years / Developed a variety of applications including called components in an Application Server using CORBA
Java / 2010 / 4 Years / OU M255 Java Course, & Demonstration Applications using Application server components
Biometric Systems / 2003 / 3 Years / Fingerprint Readers, Facial recognition using Web Cameras
EAServer / 2002 / 1.5 Years / Main Pre-Sales contact for all UK divisions
PowerBuilder
4GL / 2002 / 1.5 Years / A 4GL development tool, used mainly for live demonstrations showing 2/3 Tier
PowerJ
Java / 2002 / 1.5 Years / A java RAD tool, used mainly for live demonstrations with EAServer
PowerDesigner / 2002 / 1.5 Years / A UML modelling tool, demonstrated a few times
Sybase Database / 2002 / 1.5 Years / ESE and ASA, used data from these databases during demonstrations.
Visual Basic / 2002 / 4 Months / Developed a minor demo application for
Oracle / 1994 / 3.5 Years / Designed and developed various systems and also maintained the System at MMD for 2 years. All applications involved integration into the Manufacturing system.
Pro-C / 1994 / 2.5 Years / Developed a variety of systems mostly integration into the Manufacturing systems and Oracle
COBOL / 1994 / 3. 5 Years / Microfocus COBOL and RM COBOL - Developed a variety of systems mostly integration into the Manufacturing systems and Oracle
Other Programming Languages / 1994
1994
1989
1989
1988 / 3.5 Years
2.5 Years
2 Years
2 Years
2 Years / NeWSprint
Softoption
Quick Basic
HP Basic
SVS Pascal
Devguide, X11 & XView / 1994 / 3.5 Years / Designed a number of applications that was based on the X11 standard for Unix. All development was on Sun Sparc based systems.
Computer Aided
Design (CAD) / 1993 / 4 Years / AutoCAD ( to 12 )
AutoCAD ADS (Development System)
Peps Solid Modelling, Generic CaDD, X-Eagle, Roma, Jedi, Jeli, Designer 1, AutoLook, AutoView, AutoPlot 5, Boss
MANMAN / 1997 / 3 Years / Manufacturing System ( MRP2 ) on a HP3000, Administration & user
MTMS / 1994 / 1 Year / Manufacturing System - Administration, maintenance, user & integration
Impact Award / 1993 / 3 Years / Manufacturing System ( MRP2 ) - User and Integration
Accounting / 1993 / 2 years
2 Years
1 Year
2 Years / Classic Payroll - User, Admin & sales
Bonus Payroll - User, Admin & sales
Accountant Plus - User & Sales
MACS - User, Admin & Sales
Product / Date Last / Length of / Description
Used / Experience
Desktop
Publishing / 2004
1994 / 1 Year
3.5 Years
1.5 Years
2 Years
2 Years / Microsoft Publisher
Framemaker
Interleaf
Ventura
Aldus PageMaker
Window Environments / 1993 / 4 Years
2 Years
3.5 Years / Openwindows
Saicc View
DeskviewX
General Business Packages / 2005
2005
1994
2000 / 5 years
7 Years
2 Years / Office 2000
Microsoft Office, Office Professional, Office 95, Office 97, Office 98,
Asterix (Unix), Island Write, Paint and Draw (Unix), Microsoft Works, Uniplex
SmartSuite
Scanning & Graphical Software / 1994
1997 / 3.5 Years
2 Years / Imager, Imager31, Mosaix, Rectify, Scanning Gallery, Cadimage, RV Master, Grafax Designer, PC Paintbrush
CorelDraw,
Communication & Utility software / 1997
1994
1994
1994
1994
1990
1997 / 3 Years
3.5 Years
3.5 Years
2 Years
2 years
6 Months
4 Years / DEC Pathworks
Networking File Software ( NFS ) – Sun Systems
PC Networking File Software ( PCNFS )
Term
Wermit
System and Maintenance ( SAM ) for ICL Mini Computers
Norton Utilities
Databases / 2002
1994
1994
1997
1993 / 1.5 years
3.5 Years
1 Year
2 Years
9 Months / Sybase
Oracle SQL
Dbase IV
Microsoft Access
Querymaster
Hardware/OS
Microsoft Operating Systems / 2009 / 19 Years / Windows XP, NT (3 Years), Win 2000 (2 Years), Win 98 & Win 95 & WFW (6 Years), MS-DOS, Generic Dos, IBM DOS, From Power User to installing & configuration
Other Operating Systems / 1994
1997
2000
1997
1990
1997
1988
1988 / 4 Years
3 Years
3 Months
3 Years
9 Months
3 Years
2 Years
2 Years / Unix – Sun OS
Unix – HP
Linux – Red Hat ( Intel )
MPE ( Multiple Processor Environment ) – HP 3000
VME – Virtual Machine Environment - ICL Series 39 Level 25XP
Vax VMS – DEC
Syntran – Norsk Data
Unix – P90 & Mantra
Sun / 1997
1994
1994 / 4 Years
3 years
1 Year / SPARCstation’s
Dual Processor MP
SparcBook
Hewlett Packard / 1997
1997
1988 / 3 Years
2 Years
1 Year / HP3000
HP7000
HP700
NCD XTerminals / 1994 / 2 Years / Remote terminals with CAD capable graphics running off a SPARCstation Server
Terminals / 1997 / 4 Years / VT1200, VT420, VT320,
Scanners –
A4 up to A0 / 2005 / 4.5 Years / Oce, Context and HP, Astramax
Plotters -
A3 up to A0 / 1994 / 4 Years / Oce, HP, Calcomp and Roland
Networks
Includes wiring installations / 2005 / 15 Years / LAN Cat 5, up to 100MB, Thinwire Ethernet, twisted pair,
Satellite Routing using Stream and Packet request
Isolan, D-Link, CISCO, Routers, gateways, Bridges, RAS

A list of applications developed in Java, PowerBuilder, C, C++, Cobol etc are available on request.

Sample Clients

The following are examples of clients with whom I have done business with.

DST InternationalBPN ParibasClose Wealth Management

DTZChubbClient Solutions – Ireland

Trace SolutionsCredicaDatawright

Ulster BankBank of IrelandBarclays

UnidirectPress Computer SystemsAnite Public Sector