Finding services in Hampshire
Local Authority Services
A local authority may be a ‘county council’, a ‘district council’ or a ‘unitary authority’.
These organisations deliver a wide range of public services including for example, housing. social care and transport.
In large county areas there may be a ‘two tier’ system with service delivery divided between the authorities.
Tier One : County councils
County Councils deliver Social care ( for Children and Adults), manage certain aspects of roads and transport and cultural and recreation opportunities and access to education/ schools.
Tier Two : District/ borough/city councils
These authorities are responsible for local housing policy and planning, they facilitate access to social housing or may have their own housing stock. They have a role in working with local communities,relating to the provision sports and leisure facilitiesand also in business development. They are also responsible for licensing, waste collection, adaptations (DFGs) and housing benefit.
In large urban areas all services are delivered by unitary authorities.
Hampshire County Councilare responsible for the following relevant services:
Adult Services (including advice and information, social care, occupational therapy, access to equipment and adaptations, sensory services, help for carers, safeguarding, prevention and early intervention services)
Children’s Services (including schools admissions, child protection, childcare support)
Roads and transport and economic development
Culture and recreation
The 11District Councils[1]in Hampshireare responsible for the following services:
- Housing (including housing benefit and access to social housing, disabled facilities grants)
- Business
- Leisure and culture
- Waste collection
- Local planning services.
To find the local authority you are looking for,check the postcodeat the following link.
The general enquiries phone number is also provided.
Portsmouth or Southampton (Unitary Authorities)
All services are delivered by the relevant Unitary Authority, i.e.Portsmouth City Council and Southampton City Council each deliver housing, social care, children’s services, access to education, roads and transport services in their local area.
Health Services
Find your local GPs, dentists, pharmacies and more on the website below or contact NHS direct on 0845 46 47
Hampshire County Council Key Points of Contact:
Extensive information about the range of services available from Hampshire County Council is available on the dedicated Hampshire Armed Forces WebPages. See
The Hampshire County Council Contact Centre provides callers with information, advice and access to services: Contact them to find out what help and assistance is available. They may be able to provide information and signposting on the phone, can send you specific information relevant to your enquiry, refer you to a specialist team such as OPAL ( Older Peoples Area Link) or carry out an assessment.
Key Numbers :
- General enquiries : Telephone 0845 603 5638 oremail
- Adult Services : 0845 603 5630
- Children’s Services : 0845 603 5620
- Text phone for hearing and speech impaired customers within Hampshire - 0845 603 5625
- Main switchboard - 01962 841841
Services available from Hampshire County Council
Information, advice or assistance / What does it do / Information and contact detailsAdult Services / People may need social care or support during a crisis, because of their age, long term ill health or disability, or because they are caring for others.
Continuing Healthcare
If you consider the individual may have ‘continuing healthcare’ needs please contact Continuing Healthcare team.
Telephone : 01252 796269
Personal care needs
Everyone is entitled to an assessment of their needs to see if Hampshire County Council Adult Services Department can help. The main emphasis of the County Council is on providing help that will keep people living independently for as long as possible.
Whether the individual has a long term impairment, has just come out of hospital or is struggling as a result of age or illness adult services may be able to help.
Fair Access to Care
The‘Fair Access to Care’ guidance helps Local Authorities, like Hampshire County Council, decide who their ‘most needy’ members of the community are by setting out ‘Eligibility Criteria’.
The following will be considered as part of this process:
- Ordinary residence[2]
- See also the full Dept of Health guidance on ordinary residence
- Level of need (In Hampshire this means you need to be assessed as being in ‘critical and substantial need’)
- Financial circumstances
Tel : 0845 603 5630
Info on:
Eligibility criteria for care
Support for people with disabilities
Support for people with sensory loss
Home care
Residential care
Carer and family support
Ordinary Residence :
Dept of Health Guidance :
Guidance re levels of need :
Financial Circumstances; Hampshire Contributions Policy :
Hampshire Care Choices Website:
Blue badge scheme / The blue badge scheme allows the holder use of designated parking spaces and free parking at parking meters.
To see if a case qualifies visit the criteria:
/
Tel : 0845 603 5633
Children’s services / Find our about local childcare, family services and schools, home to school transport.
Access child protection services, free schools meals or uniform grant services (eligibility applies) /
Tel : 0845 603 5620
Community mental health teams / These teams help people in the community, whether they have just become ill, have a short-term illness, or need on-going support (for example, if they have a long-term illness, or after they have been discharged from a psychiatric hospital).
Access to mental health services is via the GP. /
Domestic Abuse Services / This website is run by the Hampshire Domestic Abuse Forum (HDAF), which is a group of organisations and agencies in Hampshire that work together to help and support people who are experiencing domestic abuse. /
Occupational Therapists / Occupational therapists (OT’s) carry out assessments and provide services to help people remain as independent as possible in their own homes- this includes assessments required for home adaptations. / Hampshire OT Direct- 0845 600 4555
Substance Misuse Service Directory / If treatment is required for a substance misuse problem there is a 24 hour advice line: 023 9268 3371 orfind a service using the web site. /
Supporting People Services / Housing support for vulnerable people –including for example those that are homeless or at risk of losing their home, have disabilities or are at risk of abuse /
District and Borough Housing Services
Housing services cannot be accessed directly from Hampshire County Council. For access to housing or housing advice and information you must contact the relevant district / borough or Portsmouth/ Southampton councils.
The following housing link will use your postcode to find the correct local authority. It will direct you tolocal information about housing services and housing benefit. Alternatively, if you know which council you require you can contact their housing department direct:
Council / Website for services / Direct contact numberBasingstoke and Deane Borough / / (1) housing and council tax 01256 810680
(2) Housing waiting list enquiries, homelessness enquiries 01256 845250
East Hampshire District / / 01730 234345
Eastleigh Borough / / 02380 688165
Gosport Borough / / 0800 328 6958
Housing Options Service:02392 545476
Housing Register
(Waiting list and Transfers): 02392 545476
Hart District / / 01252 774420
Havant Borough / / Housing Advice & Homelessness:
023 9244 6379
Hampshire Home Choice:
023 9244 6507
New Forest District / / 023 8028 5000- Main switchboard number
Rushmoor Borough / / 01252 398634: Housing Options team
TestValley Borough / / 01264 368000
WinchesterCity / / 01962 840 222
Portsmouth City Council- for all council services in Portsmouth
Service / Contact detailsHousing information- see website for all including Supporting People. /
023 9283 4989 : Homelessness team
0239284 1981:Housing needs, advice and support services
Email enquiries to :
Email enquiries about support services to
Parking badges for disabled (blue badge scheme) /
023 9284 117
email :
Occupational therapists /
023 9260 6008
Social care services /
023 9268 0810 : Helpdesk
Southampton City Council- for all services in Southampton
Service / Contact detailsHousing information- see website for all including Supporting People. /
023 8083 3006: Housing allocations (including homelessness and housing advice)
Social care services /
023 8083 3003 : Adult social care, including blue badge parking permits, and occupational therapists
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Oct 2012
[1] Basingstoke and Deane, East Hants, Eastleigh, Fareham, Gosport, Hart, Havant, New Forest, Rushmoor, Test Valley, Winchester
[2] For the purposes of ordinary residence where care at home is the requirement the eligibility will be determined by the home address of the individual. Please refer to guidance where residential care is required as the situation is more complex.