Home Address Term Time Address

Fahad Ibrahim Al-Saad

Email:

Mobile No:0553166111-07846210521

Date of birth: 7/February 85

Home Address Term time Address:

Alflah Flat 6 Regency house

Alktabh Street 35 Queens Road

Riyadh Coventry

Saudi Arabia West Midlands

House 2-1 CV1 3DA

EDUCATION

MBA- Masters of Business Administration, Full-timeAtWolverhampton University, UK.

(OCT 2012 – OCT 2013 expected)

HRM-Bachelor of ArtsCompleted with Distinction Award.

“Business and Human resources Management” At Leeds Metropolitan University, UK.

(Sept-2009 to 2012‘July’)

I have studied marketingso I have learned the principles of marketing.

(September-2009 to Mayc-2010)

International Foundation Studies Leeds Metropolitan University, UK

(Sept-2008 to Jun-2009) Completed with Distinction Award.

Intensive English Course at the English Language Centre, York.

(August-2007 to Septemberc-2008)Successfully Finished all the levels at that school, And have come out with magnificently positive assessments from the mentors.

WORK EXPERIENCE

I have worked forAlrajahi Bank in Call Centres division. In Riyadh, Saudi Arabia. (June-2005 to August-2007)

CERTIFICATE OF ATTENDANCES

I have successfully completedDiploma in Strategic Management and Leadership, (40 Hours)(April-2012)

I have successfully completed Diploma inRisk Managementand Leadership , (40 Hours) (10th November-2012)

I have successfully completed coursesHuman Resource Management(May-2011)

I have successfully completed Effective Interview and Meeting Skills (March-2010)

I have successfully completed a Project Management course in (May-2009)

I have successfully completed a Feasibility Study course from Leeds Saudi Club (17/3/-2012)

ProjectAimObjectivesTime Management Skills

The British Sky Broadcasting Group Ltd is the largest operator of paid-for digital television in the UK.

The aim of the consultancy project is to improve customer satisfaction levels through employee behaviour and a customer focused environment.

Improve overall customer satisfaction at the Leeds call centre by investigating the current of customer appreciation through customer satisfaction surveys.

Identify if there are any specific training needs that need to be improved for either individuals or collective employees groups.

Identify and use appropriate motivational and change management techniques to encourage Leeds call centre employees to adopt the culture of Sky performance behaviour.

Managed team to ensure project completed within deadlines.

ProjectsOutcomes

On competition of this project Sky will be able to:

Improve the levels of customer satisfaction to achieve the same customer satisfaction levels as other Sky call centres. This will be identified by an increase in positive response being received from customer satisfaction surveys.

Sky will experience a more motivated workforce who will adapt Sky’s culture into their day-to-day working styles.

Employees will be confident and knowledgeable to a high level when answering customer queries to ensure that the customer is always highly satisfied.

SKILLS

Communicative: I can present a topic to a group of people with confidence and I Can answer their queries after or during my presentation.

Creative: Able to find suitable and new solutions to some business situations.

Problem Solving: I can analyse the problems in the business lifecycle and find.

Suitable solutions to improve the lifecycle of business system.

Problems professionally.

Fluent in Arabic English.

Advanced Negotiation Skills.

IT Skills

Word, Excel, Access, PowerPoint, Internet and Email.

Objective

Currently looking for a new and challenging position within the corporate sector, one which will make best use of existing skills and experience acquired in privately owned companies while enabling further personal and professional development.

Now looking to build on extensive range of technical skills within a suitably challenging role. Keen to achieve further professional development.

HOBBIES AND INTERESTS

I enjoy exploring new places and new things. I look forward to the new technology and try to take advantage of it. I like swimming, watching football and Fitness Training to KeepFit.