Eric Hanson

エリックハンソン

2688 Yerba Cliff Court, San Jose, CA 95121-2904

Voice: 408-270-0624 Email: Web:

Professional Experience

2000 to Present – LSS Inc., San Jose, CA
Systems Administrator

Supporting small office with…

  • Procurement of system components
  • Building of development systems
  • Archiving multiple “levels” of OS and application installations using custom tools under Linux
  • Preparation and maintenance of detailed documentation on hardware and software installations
  • Maintenance and upgrades of network hardware and software

1992 to 2000 - Seiko Instruments USA Inc., San Jose, CA
Sr. Product Specialist

Helped to achieve highest user loyalty and customer satisfaction for market leader label printer product by:

  • Taking lead role in both Windows and Macintosh software and hardware design
  • Development of standardized testing and reporting procedures
  • Direct handling of VIP (press, distributors, resellers, VARs, third party developers) support and technical support escalations
  • Providing training to internal and external technical support personnel
  • Providing support to logistical coordinator to ensure timely delivery of materials to production
  • Performing product introductions/demonstrations at major technology trade shows
  • Acting as liaison between sales and engineering
  • Supporting field and inside-sales with training and pre-sales support
  • Establishing and managing third party developer program
  • Managing software, documentation and marketing collateral localization projects
  • Acting web site manager of as required to perform creative functional and content maintenance as required while between agencies
  • Supporting new marketing communications manager and agency in defining requirements for new web design
  • Selection and supervision of internal and external testing resources
  • Selection and management of documentation vendor(s) for User Guides, online help, Quick Starts and other product documentation
  • Authorship and maintenance of various user guides, addendums, online help and web resources
  • Creative design of software banners, quick start, user guide covers and collateral
  • Reviewed and specified changes for improved accuracy and form in various marketing pieces

Helped to contain costs and avoid product launch delays by

  • Playing lead role in project sizing and resource allocation
  • Designing and implementing (HTML, CGI and Javascript) to automate beta and developer programs, and master control
  • Leading internal and OEM product development, design and marketing strategy discussion

1992 - Representing Viewpoint Engineering (on contract at Seiko Instruments)
Software and Hardware Quality Assurance Engineer

Performed software and hardware testing. Responsible for technical support escalations, product training. Significant contributor to software design/specification.

1990 to 1992 - Viewpoint Engineering, Mountain View, CA
Director of Information Systems

Solely responsible for the development and user support of an internal relational database for tracking prospects/customers, human resources, and product development ECO’s and bugs. Provided engineering support to internal developers. Specified, installed and maintained Novell based network. Responsible for setup and administration of internal PBX with voicemail based telephony.

1990 - Lexus of Fremont, Fremont, CA
Fleet and Retail Sales and Leasing Representative

Lead management, sales, product training, post-sale customer support

1988 to 1990 - Stevens Creek Honda, San Jose, CA
Sales Representative

Sales, sales training, product training

Relevant Skills

Communications Technology: Telecommunications, Network System Architecture/Protocols

Scripting, Markup and Programming Languages: Java, HTML, JavaScript, C, BASIC, Clarion, Pascal, IBM 370 Assembler, Visual BASIC

Operating Environments: Novell (through version 4), VMS, Windows 3, 95, 98 (US and Japanese editions), NT 4.0, Windows 2000, Windows ME, DOS.Unix, Linux, Palm OS

Efficiency: Touch Typing: 80+ NWPM

Application Software: Word, Excel, SourceSafe, StarTeam, Filemaker, RoboHelp, Homepage, Photoshop, Cakewalk Pro Audio 9, FTP Voyager, IE, Netscape, Outlook, Frame, Homesite,

Language: Familiar with spoken (conversational) and written (Kanji and kana) Japanese.

Personal

Honors:

  • Received numerous awards including "Employee of the Year" and consistently received top bonus levels for MBO's and high performance appraisals for services at Seiko Instruments.
  • Consistently received highest bonus levels for demo and write-up percentages during my service at Stevens Creek Honda
  • Consistently sold highest volume of ES250’s while selling at Lexus of Fremont.

I.Q. (verbal/performance) 142/170

Interests: Piano/keyboards, vocals, song writing, sound engineering, digital photography/videography, reading, web development, study of Japanese language and culture, Asia studies, travel, cycling.