Performance Learning Training Versus Seminars

CeridianOrganizational Wellness Seminars – enhancing productivity and engagement

January 2010

Introduction

Ceridian Canadais pleased to offer this catalogue of training services to assist organizations with the vast array of challenges and opportunities faced by employees and management in today’s work environment. By investing in the development of an employee’s knowledge, skills and abilities, organizations are able to demonstrate a commitment to continuous learning, growth and resource enhancement. In addition to improving productivity, training is rated as one of the most effective employee retention tools available.

In addition to our full complement of Organizational Wellness Seminars, Ceridian Canada is also pleased to also offer Learning Solutions - a full suite of learning and development programs designed to provide a best-practice approach to training in areas such as Managment Development, Employee Productivity, Change Management and Management Employment Issues. Learning Solutions is a blended approach to learning that integrates classroom training, group telephonic coaching and online learning. Please refer to the Learning Solutions catalogue for program topics, and delivery options.

About Our Organizational Wellness Seminars

Delivery

Ceridian Wellness Seminars are designed to be delivered at your location or via webinar.

Customization

All of our Wellness Seminars may be customized to meet an organization’s particular needs or situation. Please speak to your Account Executive to book a thorough needs assessment.

Quality and Value

Our facilitators are highly skilled professionals with subject matter expertise. We utilize a variety of exercises, discussions, activities and proven training strategies to bring concepts to life and enhance learning and retention. Backed by over 20 years of training experience, Ceridian Wellness Seminars provide your organization with maximum value for your training investment

Legend

Basic Leadership Skills for Everyone and Every Job

Participants will learn to:

Understand the importance of using basic leadership skills in any job.

Assess their leadership capabilities.

Identify 8 critical leadership strategies and ways to put them into action.

Develop a personal plan for applying leadership skills to their job.

60 minute seminar……………………For Managers and Employees…………………….30 participants maximum

Best Practices for Finding Fulfillment at Work

Participants will learn to:

Make the transition from a linear view of work to a cyclical model.

Develop techniques for self-renewal at work.

Identify 10 strategies that can help raise their “satisfaction quotient” on the job.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Building your Personal and Professional Network -New!

Participants will learn to:

Make the connection between networking and personal and professional development.

Identify opportunities for networking.

Employ successful online and in-person networking strategies.

Start and grow a network of personal and professional contacts.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Understanding Intergenerational Teams

Participants will be able to:

Identify the unique values and behaviours of each of the four generations.

List the advantages for having multiple generations on a team.

Leverage the strengths of each generation to build and sustain a vital team.

Create strategies that unite all generations at work.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Change Management: Life is about change – dealing with minor readjustments and massive upheavals. Whether it’s daily stress or major changes such as job loss, corporate reorganizations, promotions, marriage, divorce, the purchase of a new home, or trauma due to devastating natural disasters, people go through predictable phases as they try to adjust. Although change is a part of life, when it is dramatic, unexpected, or unwanted, it can leave people feeling helpless, anxious, angry and exhausted. Our training sessions assist managers and employees through the change process by focusing on the transition period and providing the critical skills needed to proactively manage and deal with their reactions to change.

A Personal Guide to Managing Change

Participants will learn to:

Identify the three phases of the process of change.

Clarify normal feelings, thoughts, and behaviours during times of change.

Identify ways to take control of their personal situation.

Increase adaptability.

60 minute seminar………………………..For Managers and Employees….………………30 participants maximum

Helping Your Family Cope with Workplace Change

Participants will learn to:

Identify the family impact of work-related stress, change, and uncertainty.

Use a change model to reframe the experience.

Develop techniques that help children at different stages of development understand their parents’ work concerns.

Develop strategies to assist themselves and their family.

Identify factors that influence the successful outcome of work uncertainty.

60 minute seminar…………………….For Managers and Employees…………………30 participants maximum

Navigating Workplace Change - New!

Participants will learn to:

Understand the permanence of change.

Build resilience and prevent burnout.

Work with change – and make it work for them.

Work with changing groups and organizations.

60 minute seminar……………….…….For Managers and Employees……….………….30 participants maximum

Organizational Change: Adjusting to the New Work Environment

Participants will learn to:

Identify the impact of the aftermath of workplace change and the phase’s survivor’s experience.

Differentiate between “loyalty” and “commitment.”

Reconcile the “paradox” of personal/professional development and organizational values.

Explore ways for recommitting to your job while honouring your principles.

Designed to provide a generic overview of managing oneself as a survivor of organizational change.

60 minute seminar……………….…….For Managers and Employees……….………….30 participants maximum

Communication Skills and Strategies: Studies tell us we spend 80% of our workday trying to communicate our ideas to others. Poor communication is often cited as a contributing factor to many workplace issues. Whether it’s providing feedback to a co-worker, dealing with a difficult person or conveying thoughts through e-mail, there are numerous barriers that can prevent reaching a common understanding. Individuals may find it’s difficult to communicate what they really want to say while preserving a relationship; others may misunderstand the message, or perhaps their response is confusing. Each of the sessions below targets a critical aspect of effective communication by presenting fundamental skills and providing the opportunity to practice the concepts. These skills will enhance participant’s ability to communicate both personally and professionally.

Building Healthy Relationships

Participants will learn to:

Identify the characteristics of healthy relationships.

Learn strategies for sustaining and growing relationships.

Generate ideas for coping with difficulties in relationships.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Building Trust at Work and in Your Personal Life

Participants will learn to:

Look at the role that trust plays in their work and personal life.

Assess how trusting they are.

Identify the qualities that build trust.

Learn strategies for building trust in their personal and work relationships.

Learn ways to rebuild trust when there’s a problem or misunderstanding.

60 minute seminar………………….For Managers and Employees…………………30 participants maximum

Business Etiquette: Enhancing Your Professionalism

Participants will learn to:

Make the connection between business etiquette, business success, and professionalism.

Identify 10 best practices of workplace etiquette.

Learn strategies for implementing workplace courtesy and increasing personal professionalism

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Communication: The Art of Giving Feedback

Participants will learn to:

Define “feedback” and recognize its usefulness.

Clarify why it’s challenging to give feedback at work and in personal life.

Differentiate between effective and ineffective feedback.

Give valuable, constructive feedback.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Communication: The Art of Receiving Feedback

Participants will learn to:

Clarify their capacity to deal with feedback.

Identify the value of corrective feedback.

Develop strategies for managing useful and non-useful feedback.

Generate ways to invite feedback.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Getting Your Message Across Assertively

Participants will learn to:

Define assertiveness and distinguish how it differs from other communication styles.

Learn what their assertive rights are.

Develop ways to be assertive through attitude, body language, tone, and verbal language.

Apply specific strategies for saying “no,” coping with criticism, accepting compliments, and voicing needs.

Increase self-esteem and self-confidence in your ability to communicate effectively.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Other Communication Seminars Available Include:

Communication The Art of Listening
The Basics of Collaborative Problem Solving

Elder Care Issues: One of the most challenging roles we have is being a caregiver to our parents and other older adults. As our parent’s age and experience changes, it’s important to recognize when a symptom is the sign of a problem that requires intervention. Often it is difficult knowing where to begin the exploration of the complicated world of elder care. Fortunately, there is much information that can assist us as we help our older adults be safe, comfortable and well cared for. These seminars provide valuable information, resources, tips and strategies for anyone who is a caregiver to an older adult or anticipates becoming one.

Bridging the Miles: Caregiving from a Distance

Participants will learn to:

Identify concerns about their older relative and actions that they’ve taken.

Learn strategies for helping relatives long distance.

Assess their various caregiver roles.

Clarify the importance of, and process of, planning ahead.

Learn what critical information they need to gather.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Managing the Emotions of Caregiving

Participants will learn to:

Identify the normal emotions that caregivers commonly experience.

Identify what influences those emotions.

Create strategies for effectively managing powerful feelings connected to caregiving.

Gain more control of their life, caregiving experience, and emotions.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Understanding Depression in Older Adults

Participants will learn to:

Correct the myths about depression and older adults.

Clarify the occurrence in the older population.

Define depression and the various types.

Identify the symptoms, causes, evaluation components, and treatments of clinical depression.

Support their older relative’s mental health.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Caregiving as a Family

Participants will learn to:

Identify caregiver rights

Understand the effect of family history and barriers on the caregiving role

How to create a family team approach to caregiving

Strategies for problem-solving and managing conflicts with siblings, older relatives, and other family members around caregiving issues

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Understanding Alzheimer’s Disease

Participants will learn to:

Identify the difference between normal aging, Alzheimer’s and other dementia

Signs, symptoms and progression of Alzheimer’s disease

Diagnosis and evaluation process

Current research on causes and treatments

Guidelines for planning for the care of an Alzheimer’s patient, including medical, legal and financial needs (optional)

Techniques for taking care of themselves in their caregiver role (optional)

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

The Sandwich Generation

Participants will learn to:

Identify the new social reality and trends associated with caregiving

Identify normal emotions associated with caregiving and factors affecting those emotions

Learn tips and techniques for managing stress

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Other Elder Care Seminars Available Include:

Talking with your Parents about Their Future
The Nursing Home Decision
What can I Expect as my Older Relatives Age?
Options and Resources for Older Adults

Emotional Well-Being: Emotional intelligence – the ability to identify and modulate one’s feelings in spite of set backs – is key to success at work and in life. Whether it’s coping with the loss of a loved one; dealing with emotional situations with colleagues, supervisors, or customers; living with low self-esteem, or facing a new life stage, strong feelings can emerge and surprise us. These emotions are not necessarily negative, but positive coping techniques can make a big difference should feelings get out of control.

Don’t Take it Personally: How to set Healthy Boundaries in the Workplace

Participants will learn to:

Describe the concept of “boundaries”.

Pinpoint triggers for strong feelings and what constitutes a boundary violation

Understand the role that healthy boundaries play in employee and organizational success

Learn strategies for setting boundaries with co-workers and customers.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Happiness: Learning from Positive Psychology

Participants will learn to:

Define happiness.

Identify what drives genuine happiness.

Clarify the barriers to satisfaction.

Learn ways to bring more sense of peace to their own lives.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Learning about Depression

Participants will learn to:

Recognize the myths about depression

Define depression and the various types

Identify the symptoms, causes, evaluation components, and treatments for depression

Learn ways to help self and/or support a family member or friend who may be depressed

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Managing Emotions at Work

Participants will learn to:

Indicate the importance of emotion management for themselves and co-workers.

Identify 5 components of emotional intelligence in the workplace.

Pinpoint situations at work that trigger emotional reactions, and recognize personal responses to these “hot buttons.”

Create techniques for understanding and managing their feelings.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

Silencing the Inner Critic: Building Self-Esteem

Participants will learn to:

Define self-esteem and its components.

Identify the sources of adult self-worth.

Make the connection between irrational thinking and low self-esteem.

Develop strategies for controlling the “critic” and enhancing self-esteem.

Create a personal plan for developing positive self-esteem.

60 minute seminar………………….For Managers and Employees………………….30 participants maximum

A New Attitude: The Truth about Mental Illness

Participants will learn to:

Identify the facts about the most common mental illnesses today: anxiety disorders, depression, bipolar disorder, schizophrenia, eating disorders and personality disorders

Detect the causes of stigma surrounding mental disorders