2017/18 -KEY PERFORMANCE INDICATORS
Service / Performance Indicator(PI) title / 2017/18 Target / 2020/21 Target / Target Rationale / Explanation / Outcome
(what are we trying to achieve)?
Adult Social Care / % of older people (aged 65 or over) who were still at home 91 days after discharge from hospital into reablement / rehabilitation services / 84% / 88% / Projecting effective performance and aim is to sustain this in 2017/18 / This indicator shows the proportion of older people aged 65 and over discharged from hospital to their own home, a residential or nursing care home or extra care housing for rehabilitation, who are still at home or in extra care housing or an adult placement scheme setting 91 days after the date of their discharge / There is strong evidence that re-ablement services lead to improved outcomes and value for money across the health and social care sectors
Adult Social Care / Delayed transfers of care attributable to adult social care / 10 / 3.5 / Currently in bottom performance quartile nationally. Significant initiatives in place to address this over the medium term / Average number of delayed transfers of care on a particular day taken over the year that are attributable to social care or jointly to social care and the NHS divided by the size of the adult population in the area (aged 18 and over) multiplied by 100,000 / Adults are supported appropriately - measures efficacy of initiatives to improve patient experience for people who need social care input
Adult Social Care / Long-term support needs of people aged 65+ by admission to residential and nursing care homes / 530 / 530 / This indicator reflects the number of older people (65+ adults) whose long-term support needs are best met by admission to residential and nursing care homes / Adults are supported appropriately / improve and strengthen the choice of support and accommodation options for people who need it. A lower rate of admission to care homes can indicate efficacy of alternatives such as support in the home
Adult Social Care / Proportion of adults with learning disabilities living independently / 70 / 70 / Adults of a working age (18 - 64) with a learning disability who are living in their own home or with their family who are receiving long term social care services as a percentage of adults of a working age with a learning disability who are receiving long term social care services in Cornwall / Enhancing quality of life for people with care and support needs. People are able to find employment when they want, maintain a family and social life and contribute to community life, and avoid loneliness or isolation
Adult Social Care / Proportion of adults with a learning disability in paid employment / 3 / 5.5 / This measure shows the proportion of adults with a learning disability who are “known to the Council” (so those adults of working age with a primary support reason of learning disability support who received long term support during the year), who are recorded as being in paid employment / Adults are supported appropriately / improved outcomes for people with learning disabilities. A key measure of improving life chances and outcomes for people with learning disabilities
Children & Family Services / % of children becoming the subject of Child Protection Plan for a second or subsequent time / 20% / 20% / Aim to maintain current performance / The percentage of children who became subject to a Child Protection Plan at any time during the year, who had previously been the subject of a Child Protection Plan, or on the Child Protection Register of the Council, regardless of how long ago that was / Safeguarding
Children & Family Services / % of looked after children having 3+ placements in the year (short term placement stability) / Less than 14% / Less than 14% / This is an area where too low is not good; perverse incentive – we do not want to be an outlier in either direction / This is the proportion of looked after children who were placed for care three or more times during the year. A child being placed for adoption with their existing foster carer is not included as a change of placement for the purposes of these figures / Help and protection services are effective in helping children and young people who have experienced neglect and abuse to achieve stability in care as the foundation for emotional permanence
Children & Family Services / % repeat referrals to children’s social care within 12 months (completed during the month) / 20% or below / 20% or below / This is an area where too low is not good; perverse incentive – we do not want to be an outlier in either direction / The percentage of young people referred to children’s social care more than once in a 12-month period / Early Help Services are accessible and timely, helping and supporting a high number of children and young people, their parents and carers. Social Work Plans are effective in resolving concerns
Children & Family Services / % children adopted or who ended care after the granting of a Special Guardianship Order, Residency Order or a Child Arrangement Order / 22% / 22% / We have made a policy change in line with service user participation and national policy to do more to re-unify children with birth parents, especially children accommodated under voluntary agreement / This is the proportion of children who ceased to be looked after who were subsequently not looked after due to a special guardianship order, residency order or a child arrangement order. This figure is given as a percentage. Only the last occasion on which a child ceased to be looked after in the year has been counted. Figures exclude children looked after under an agreed series of short term placements / Early Help Services are accessible and timely, helping and supporting a high number of children and young people, their parents and carers
Children & Family Services / Care leavers in suitable accommodation / 85% / 85% / Target is challenging and represents exceptional performance / This indicator is the percentage of former care leavers aged 19 who were looked after under any legal status on 1 April in their 17th year, who are in suitable accommodation / Help and protection services are effective in helping children and young people who have experienced neglect and abuse
Children & Family Services / Care leavers in education, training or employment / 78% / Greater than 80% / 92% is a high-water mark and anything above 80% is exceptional given the profile of the care leaver cohort in terms of special educational needs. At 78% we are still top performing / The percentage of former care leavers aged 19 who were looked after under any legal status on 1 April in their 17th year, who are in education, employment or training / Help and protection services are effective in helping children and young people who have experienced neglect and abuse
Commercial Services / % spend with Small and Medium Enterprises (SME) and also the % spend with local supplier by invoice address / 41% / 42% / A small and medium-sized enterprise is defined as having between 10 and 250 employees. This indicator looks at the total spend with small and medium sized enterprises as a percentage of total expenditure with all suppliers and the total percentage of expenditure with suppliers in Cornwall against total expenditure of all suppliers / SMEs are viewed as the most efficient type of business organisation and the Council, alongside other public sector purchasers, aims to maximise work with SMEs on this basis
Resilient Cornwall / % of residents feeling that they can influence decisions affecting their local area(Annual Residents’ Survey) / 25% / 60% / Due to the changing localism landscape a number of engagement activities will be conducted during 2017/18, at which time the long term target will be considered / Total percentage of residents that tend to agree and agree strongly that they can influence decisions affecting their local area, as part of the Residents’ Survey / Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement
Resilient Cornwall / % of residents agreeing that the Council and the Police are dealing with anti-social behaviour and crime issues that matter in the local area (Annual Residents’ Survey) / 64% / 70% / Total percentage of residents that tend to agree and agree strongly that the Council and the Police are dealing with anti-social behaviour and crime, as part of the Residents’ Survey / Improved safety of individuals, families and communities and improved health and wellbeing of individuals, families and communities
Resilient Cornwall / Composite measure.
Each indicator within the basket has its own target and rationale.
1. Accidental dwelling fire rate
2. Number of false alarms caused by automatic fire detection apparatus
3. Proportion of people receiving road safety education, training and publicity who have committed to change to or maintain good behaviour
4. % of anti-social behaviour (ASB) cases that do not commit a further act of ASB within 3 months of intervention -
5. % of high risk domestic abuse cases that achieve an increase in empowerment star score of 1.5 across a minimum of 3 outcome measures
6. Alcohol-related violence against the person rate (excluding domestic violence)
7. Appliance availability with a crew of 5 / 4 out of 7 indicators need to be on target / N/A / 3 of the individual performance targets are set in collaboration with the Safer Cornwall Partnership / Made up of the following measures, summarised:
1.Accidental dwelling fire rate
2.Number of false alarms caused by automatic fire detection apparatus
3.Proportion of people receiving road safety education, training and publicity
4.% of anti-social behaviour cases
5.% of high risk domestic abuse cases that achieve an increase in empowerment
6. Alcohol-related violence
7.Appliance availability with a crew of 5 / Improved safety of individuals, families and communities and improved health and wellbeing of individuals, families and communities
Customer Access and Digital / % of complaints responded to within agreed timescales / 90% / 100% / Target amended to reflect policy change – if we are agreeing targets with our customers then we need to meet those targets / The percentage of step 1 complaints that are dealt with within 10 days or within extended timescale where an extension has been agreed with the customer / At least 90% of step 1 complaints are dealt with within 10 days or within the extended timescale where an extension has been agreed with the customer
Economic Growth / Workplace-based gross weekly pay for all employees (Full Time and Part Time) / 78% of England average / 90% of England average (by 2030) / Strategic Economic Plan Target – 90% by 2030. Provides insight into the wages of people working in Cornwall and Isles of Scilly. Focussing on the median avoids the distorting effects of a very few high wage earners / This is the average (median) weekly basic pay for full-time and part time employees. The data is presented for a full time equivalent post (multiplied up to a full time equivalent post if part-time). The pay figures exclude any additional payments such as overtime and bonus payments / Sustainable economic growth through targeted investment, through partnership working with the Local Enterprise Partnership
Economic Growth / % of people (16-64 year olds) with a qualification equivalent to an NVQ Level 4 and above (Employment & Skills Strategy) / 34.20% / To converge with the national average by 2020 (UK or England) / This shows the proportion of the population aged 16-64 qualified to National Vocational Qualification (NVQ) level 4+. This covers people holding qualifications equivalent to National Qualifications Framework (NQF) levels 4-8. Level 4-6 qualifications include foundation or first degrees, recognised degree-level professional qualifications, teaching or nursing qualifications, diploma in higher education, HNC/HND or equivalent vocational qualification. Qualifications at level 7-8 include higher degrees, and postgraduate level professional qualifications / Improve employment and skills across Cornwall
Economic Growth / % of total electricity usage that is generated locally from renewable sources / 35% / This is the percentage of Cornwall’s electricity needs that is met by locally generated renewable source (wind, solar, geothermal, wave etc.). Increasing renewable energy generation in Cornwall, and specifically locally owned and controlled generation, can lead to: affordable energy bills and warmer homes; greater security of supply when large coal and nuclear stations come to the end of their life; and improved air quality and reduced greenhouse gas emissions / By 2030 we are trying to ensure 100% of Cornwall’s electricity needs are met from locally generated, renewable sources. We aim to have an energy system that will capture the social and economic benefits of such a unique opportunity for Cornwall
Education & Early Years / % of pupils achieving a good level of development at the Early Years Foundation Stage / 70% / 70% / Aiming to be in line with or better than national average (68% in 2016) / Children are defined as having reached a good level of development at the end of the Early Years Foundation Stage if they have achieved at least the expected level in:
• The early learning goals in the prime areas of learning (personal, social and emotional development; physical development; and communication and language) and
• The early learning goals in the specific areas of mathematics and literacy / High quality early years provision within Cornwall
Education & Early Years / Permanent exclusions in primary schools / 8 / 5 / This is the number of permanent exclusions at state funded primary schools. A permanent exclusion refers to a pupil who is excluded and their name removed from the school register. Such a pupil would then be educated at another school or via some other form of provision / Permanent exclusions for primary pupils remain low in Cornwall and compare well with national rates. 2015/16 academic year-end figure was 14. The target for 2016/17 academic year was set at 11, with the assumption of a reduction of, on average, 1.5 each year until 2020/21. This would represent outstanding performance
Education & Early Years / Permanent exclusions in secondary schools / 60 / 40 / This is the number of permanent exclusions at state funded secondary schools. A permanent exclusion refers to a pupil who is excluded and their name removed from the school register. Such a pupil would then be educated at another school or via some other form of provision / To ensure that the local authority’s duty is met in respect of children permanently excluded from school and children without school places by ensuring that all schools comply with School Exclusions Regulations (January 2015) and that suitable alternative education provision is in place
Education & Early Years / % of disadvantaged young people achieving 5 A* - C GCSE grades including English and Maths / 40.10% / 41% / Aiming for top performance quartile nationally / A free school meal is a school meal provided to a child or young person during a school break in compulsory education. It is a government benefit provided to families with school children and governments have different eligibility criteria for this. This is then the number of pupils achieving 5 or more A* to C GCSEs(or equivalent) at Key Stage four as a percentage of the number of pupils at the end of Key Stage four / Learning and Achievement outcomes against key performance indicators move to top quartile performance band (A) by 2020
Education & Early Years / 3 Key Stage 1 attainment measures - Reading, Writing, Maths / Reading -77% or above, Writing 69% or above, Maths 76% or above / Reading – 78%, Writing 70%, Maths 77% / Aiming for top performance quartile nationally / Measuring Reading, Writing and Maths helps us gauge the attainment levels of young people in schools / We are trying to ensure young people aged 5-7 achieve their full academic potential
Education & Early Years / Combined progress and attainment measure at Key Stage 2 / 57.25% / 58% / Aiming for top performance quartile nationally / This measure helps us check on attainment levels and is also an indication of the progress which pupils are making / We are trying to ensure young people aged 7-11 achieve their full academic potential
Education & Early Years / % of young people achieving a good pass at GCSE in both English and Maths (Key Stage 4) / 65.90% / 66% / Aiming for top performance quartile nationally / This tells us what proportion of our young people achieve what is classified as a 'good pass' at GCSE level in both English and maths / We are trying to ensure young people aged 16 achieve their full academic potential
Education & Early Years / Attainment measures at Key Stage 5 for A Level, Academic and Vocational / 215.6 / Remain above 215.6 / To maintain performance and remain in the top performance quartile nationally / This indicator illustrates the educational attainment of young people who complete A Levels, academic and vocational courses. The national average for 2015 was 215.9 / We are trying to ensure young people aged 18 achieve their full academic potential
Environment / Beach water quality / 100% / 100% / Target to remain the same / Beaches are rated by the Environment Agency as Excellent, Good, Sufficient or Poor. If all beaches fall into the Excellent, Good or Satisfactory categories, a 100% figure is achieved / Beaches that are rated by the Environment Agency as Excellent, Good, or Satisfactory
Environment / % residents satisfied with street cleanliness (Annual Residents’ Survey) / 60% / 60% / Total percentage of residents that are fairly satisfied and very satisfied with street cleanliness, as part of the Residents’ Survey / Cornwall is a clean place to live and visit
Environment / % of household waste sent for reuse, recycling & composting / 37% / 50% / Target to remain the same / The Council’s waste disposal contractor (SITA) provides copies of all weighbridge tickets for all of the disposal and recycling sites in Cornwall. The weighbridge tickets include details of the tonnes of waste carried and delivered by all refuse and recycling vehicles. These are then totalled at the end of each month to establish the total volume of household waste and the total volume of household waste diverted from disposal / Increase recycling, reuse and composting rates and reduce landfill costs
Environment / Number of long term community resilience plans in active development / 3 / 21 minimum / The Strategic Resilience Board is developing a work plan to create long term investment for communities to increase resilience. We will trial the development of plans and scale up / To measure progress on the completion of the local flood risk profiles for the 27 identified prioritised communities / The Strategic Resilience Board is developing a work plan to create long term investment for communities to increase resilience. We will trial the development of plans and scale up