CLUSTER Engineering and Technical
CONCENTRATION Computer Systems Repair Technology
WVEIS CODE ET1680
NATIONAL STANDARDS
CompTIA
http://www.comptia.org/home.aspx
ONET Codes & Occupations ONET: 15-1143.00 Computer Network Architects
ONET: 15-1142.00 Network and Computer Systems Admin
ONET: 15-1152.00 Computer Network Support Specialists
ONET: 15-1122.00 Information Security Analysts
ONET: 43-9011.00 Computer Operators
ONET: 15-1121.00 Computer Systems Analysts
ONET: 15-1133.00 Software Developers, Systems Software
ONET: 15-1131.00 Computer Programmers
ONET: 17-2061.00 Computer Hardware Engineers
Sample of job titles upon completion of the concentration: Computer Repair Technician, Computer User Support Specialists and Network Support Technician.
Sample of job titles upon completion of additional education (if applicable): Computer Network Architects, Network and Computer Systems Administrators, Computer Network Support Specialists, Information Security Analysts, Software Developers, Systems Software, Computer Operators, Computer Systems Analysts, Computer Programmers, Computer Hardware Engineers, Computer User Support Specialists, Computer and Information Systems Managers
INDUSTRY CREDENTIALS
CompTIA A+ Certification
http://certification.comptia.org/home.aspx
CompTIA Network+ Certification
http://certification.comptia.org/home.aspx
REQUIRED COURSES (Sequence Preferred)
WVEIS Code Course
1705 Fundamentals of Computer Systems
1664 A+ Essentials
1665 A+ Practical Applications
1694 Networking Essentials
ELECTIVE COURSES
1698 Linux Essentials
1695 Server Essentials
1706 Imaging for the Web
1709 Technical Computer Applications
1711 Web Development and Support
1715 Multimedia Applications
SKILL SETS
Career Preparation Skills
Safety
Leadership Development
Customer and Personal Service
Literacy and Numeracy
PC Hardware
Networking
Laptops
Printers
Operational Procedures
Operating Systems
Security
Mobile Devices
Troubleshooting
Network Technologies
Network Media and Topologies
Network Devices
Network Management
Network Tools
Network Security
Career Preparation, Safety, Leadership Development, Customer Service and Literacy and Numeracy skill sets should be integrated throughout the concentration as remaining skill sets are delivered.
Knowledge Objectives
ET.1 / Students will demonstrate knowledge of
· career paths.
· goal development and achievement.
· attitudes and work habits that support career retention and advancement.
· communication in varied contexts.
Performance Objectives
ET.2
ET.3
ET.4
ET.5
ET.6
ET.7
ET.8
ET.9
ET.10 / Students will
· relate skills and abilities to possible career pathways.
· explain methods of goal development.
· discuss methods of time management and task coordination.
· practice professionalism in punctuality, appropriate dress, task completion, etc.
· investigate methods of supervision such as giving and receiving feedback and instruction.
· develop and present a statement of their personal work ethic beliefs.
· prepare an application, cover letter, resume and thank you letter.
· create a personal portfolio for use when applying for employment.
· practice simulated job interviews.
Skill Set / Safety
Knowledge Objectives
ET.11 / Students will demonstrate knowledge of
· safety procedures.
· accident reporting agencies.
· Personal Protective Equipment (PPE).
Performance Objectives
ET.12
ET.13
ET.14
ET.15
ET.16
ET.17
ET.18 / Students will
· recognize the main causes of accidents.
· research agencies that are responsible for emergencies in the workplace.
· develop a plan which outlines the procedures for handling an accident.
· demonstrate operating instructions before using any equipment.
· establish procedures for safe evacuation of the worksite in the event of an emergency.
· follow safety and security procedures.
· wear PPE as required for specified task.
Skill Set / Leadership Development
Knowledge Objectives
ET.19 / Students will demonstrate knowledge of
· public speaking.
· parliamentary law.
· leadership concepts.
· characteristics of effective teams and organizations.
Performance Objectives / Students will
· develop and deliver speeches.
· participate in meetings using parliamentary procedure.
· attend leadership conferences and training (local, state and/or national).
· volunteer in community service opportunities.
· participate in career development events.
ET.20
ET.21
ET.22
ET.23
ET.24
Skill Set / Customer and Personal Service
Knowledge Objectives
ET.25 / Students will demonstrate knowledge of
· customer needs assessment.
· quality standards for services.
· evaluation of customer satisfaction.
Performance Objectives
ET.26
ET.27
ET.28
ET.29
ET.30 / Students will
· confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
· keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
· check to ensure that appropriate changes were made to resolve customers' problems.
· determine charges for services requested, collect deposits or payments, or arrange for billing.
· refer unresolved customer grievances to designated departments for further investigation.
Skill Set / Literacy and Numeracy
Knowledge objectives
ET.31 / Students will demonstrate knowledge of
· literacy and numeracy skills required to solve complex.
· real-world problems associated with their career/technical content area .
· improve their thinking and reasoning skills.
Performance Objectives
ET.32
ET.33
ET.34
ET.35 / Students will
· utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects.
· demonstrate writing skills required to complete career/technical assignments and projects.
· demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects.
· analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects.
Fundamentals of Computer Systems WVEIS 1705
Knowledge Objectives
1705.1 / Students will demonstrate knowledge of
· circuit boards, processors, chips, electronic equipment and computer hardware and software, including applications and programming.
· the terminology and concepts related to computer hardware.
· the various devices associated with a typical microcomputer system.
Performance Objectives
1705.2
1705.3
1705.4
1705.5
1705.6
1705.7
1705.8
1705.9
1705.10 / Students will
· classify computers on the basis of size, function and number of users.
· determine the steps of the information processing cycle.
· examine the functions of the components of the system unit.
· compare random-access and read-only memories.
· inspect commonly used input devices.
· inspect commonly used display devices.
· inspect commonly used printers.
· inspect commonly used storage devices.
· compare types of storage media.
Skill Set / Data Representation
Knowledge Objectives
1705.11 / Students will demonstrate knowledge of
· arithmetic, algebra, geometry, calculus, statistics and their applications.
· the types of data that can be represented by bits and bytes.
· calculations and conversions in binary, decimal and hexadecimal.
· ASCII and EBCDIC coding systems used to represent text and numbers during processing.
Performance Objectives
1705.12
1705.13
1705.14 / Students will
· illustrate the electronic representation of data.
· perform simple binary.
· examine how coding systems are used to represent text and numbers during processing.
Skill Set / Operating System, Utility and Production Software
Knowledge Objectives
1705.15 / Students will demonstrate knowledge of
· computer software.
· programs associated with a typical microcomputer system.
Performance Objectives
1705.16
1705.17
1705.18
1705.19
1705.20 / Students will
· identify the purpose and functions of an operating system.
· compare a variety of microcomputer operating systems.
· demonstrate basic OS operations.
· examine essential system utilities.
· examine a variety of productivity application programs and suites.
Skill Set / Communications and Networks
Knowledge Objectives
1705.21 / Students will demonstrate knowledge of
· network devices
· network connection media and methods.
· network characteristics.
Performance Objectives
1705.22
1705.23
1705.24
1705.25
1705.26
1705.27 / Students will
· examine the functions of various networking devices.
· compare the media and methods used in networking.
· compare different network classifications.
· compare different network architectures.
· compare different network topologies.
· compare different network standards.
Skill Set / Internet
Knowledge Objectives
1705.28 / Students will demonstrate knowledge of
· the Internet and its components..
Performance Objectives
1705.29
1705.30
1705.31
1705.32 / Students will
· compare different types of Internet connections.
· compare different web browsers.
· compare search engines.
· locate information.
Skill Set / Personal and Professional Ethics
Knowledge Objectives
1705.33 / Students will demonstrate knowledge of
· laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process.
· relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property and institutions.
Performance Objectives
1705.34
1705.35
1705.36
1705.37
1705.38 / Students will
· investigate methods of protecting a user’s personal information.
· investigate methods of protecting a company’s intellectual property rights and copyrights.
· examine software license agreements and distribution policies.
· examine software copyright infringement.
· examine plagiarism.
Networking Essentials 1694
A+ Essentials 1664
A+ Practical Applications 1665
These courses align with CompTIA. Click on each link above to view required skill sets.4