ROLE:Accommodation Support Officer
RESPONSIBLE TO:Operational Co-ordinator
REPORTING ROLES:Not applicable
PURPOSE:To deliver Housing Advice services across the Suffolk Offender Accommodation Partnership (SOAP) and Community Rehabilitation Company (CRC) services
RESPONSIBILITIES
Service Planning and Delivery
- Deliver the services in accordance with their Action Plansand individual service users’ Delivery Plans
- Liaise regularly and provide relevant information to the Co-ordinator on the delivery of the service
- Work closely with stakeholders, including Probation Services, to ensure that the service becomes an integrated and valued part of the service that they offer to their customers
- Adhere to all relevant policies and procedures within the services and the organisation
- Assist the Co-ordinator in developing and implementing change
- Assist the Co-ordinator in meeting contractual requirements
Developing the Service
- Assist the Co-ordinator in developing the service and service Action Plan
- Attend and contribute positively to meetings relevant to the service, both internal and external
- Ensure you are flexible and approachable in your attitudeto the role
Process and Quality Assurance
- Comply with process and quality assurance procedures
- Inform the Co-ordinator when quality assurance procedures may be compromised
- Ensure that at all stages the views of all stakeholders are proactively sought, actioned accordingly and recorded
- Assist the Co-ordinator in ensuring the continual development of the serviceincluding sourcing funding for sustainability
Finance
- Assist the Co-ordinator in delivering the service within the agreed budget
Human Resources
- Support the Co-ordinator in the identification of resource needs
- Assist the Co-ordinator in ensuring effective support is provided to the team to enable high quality service delivery
- Support and work closely with any volunteers who are allocated to the service
- Inform the Co-ordinator of any personal development needs
Information Management
- Keep informed about external developments within the service and externally (e.g. Government initiatives)
- Ensure all relevant management information returns are completed and submitted to the relevant bodies and within the specified time scales
- Inform the Co-ordinator of service ICT and support materials requirements
- Share good practice with colleagues in support of the continuous improvement of the business.
Updated October 2017