Quotation for AMC 2009-10 ― Last date 04-02-2009

Enclosed is the list of computers and peripherals that will go under annual maintenance contract (AMC) with effect from 01-04-2009 for a period of one year till 31-03-2010. In case you are interested to take this contract, kindly send your lowest rate against each item with total at the end latest by 04-02-2009. The rates must be in sealed envelope and addressed to Chairman, Computer Committee, University College of Medical Sciences, Dilshad Garden, Delhi 110095.

Kindly carefully note our terms and conditions as enclosed with this letter. Please attach these with your rates with your signature and seal stating that you agree with these terms and conditions. Important among these is that your one engineer will be posted with us full time 9 am to 5 pm each day except Sundays and holidays (9 am to 2 pm on Saturday). He should be able to handle network complaints as well as complaints for PCs and printers, including software support as per details in the enclosed list.

Faithfully

Chairman, Computer Committee

Encl: As above


Terms and conditions for AMC

a)  AMC company’s engineer will be posted full day (9 am to 5 pm) 5 days a week (except Sundays and holidays) and half day (9 am to 2 pm) on Saturdays. He will be provided desks and chair by UCMS. He will log all complaints in register for which he will be provided a local phone. Then he will go to the concerned room and rectify the fault. In case he himself is not able to rectify, he will escalate to his company for follow up action.

b)  All calls would be attended within 4 working hours.

c)  If a fault is not rectified within 2 working days, an equivalent standby would be provided.

d)  The contract includes repair and replacement of all parts, units and media including plastic parts and cables except consumables such as ribbons and cartridges.

e)  In case of printers, printer heads are also included under AMC.

f)  Preventive maintenance in terms of internal and external cleaning would be carried out once a month of all the items.

g)  In case these conditions are not met, penalty as considered suitable by the Head, Department of Biostatistics & Medical Informatics, UCMS, can be imposed.

h)  Services will be rendered at UCMS offices and GTB Hospital premises located at Delhi.

i)  The payment for this AMC will be given quarterly at the end of each quarter after satisfactory service.

j)  Additional items can be put under AMC at mutually accepted rates for which prorated amount will be paid, calculated from the month they are put under AMC.

We agree with these terms and conditions.

Signature and Seal

AMC 2009-10
S. No. / Comprehensive maintenance including plastic parts, cables, etc. as per the attached terms and conditions / Qty. / AMC rate per unit / Total (Rs.)
1 / Pentium IV 2.0/2.4GHz, 400MHz FSB, Intel Chipset 845G, 256 MB DDR SDRAM, 512 MB L2 Cache, 40 GB 7200 rpm HDD, 1.44 MB FDD, 52X CDROM Drive, 15" SVGA Color Monitor (Samtron), Integrated graphics with 32 MB VRAM, Power Supply, 101 Keys PS2 Keyboard, Logitech PS/2 Mouse, Serial, Parallel & USB ports, ATX cabinet, MIDI Device, Standard Game Port, C-Media, Audio Device with port, cable, connectors, etc. (14 CRT + 1 TFT monitor 17") / 15
2 / Pentium IV 2.0/2.4GHz, 400MHz FSB, Intel Chipset 845G, 256 MB DDR SDRAM, 512 MB L2 Cache, 40 GB 7200 rpm HDD, 1.44 MB FDD, CD Writer, 15" SVGA Color Monitor (Samtron), Integrated graphics with 32 MB VRAM, Power Supply, 101 Keys PS2 Keyboard, Logitech PS/2 Mouse, Serial, Parallel & USB ports, ATX cabinet, MIDI Device, Standard Game Port, C-Media, Audio Device with port, cable, connectors, etc. (15 CRT + 1 TFT monitor 17") / 16
3 / Pentium IV 2.0GHz, 400MHz FSB, Intel Chipset 845G, 256 MB DDR SDRAM, 256 MB L2 Cache, 80 GB HDD, 1.44 MB FDD, 48X CDROM Drive, Color Monitor, Integrated graphics with 32 MB VRAM, Power Supply, 101 Keys Keyboard, Mouse, Serial, Parallel & USB ports, ATX cabinet, MIDI Device, Standard Game Port, C-Media, Audio Device with port, cable, connectors, etc. / 2
4 / Pentium IV 1.5GHz, 128 MB RAM, 30 GB HDD, 1.44 & 1.2MB FDD, CD Writer, 15" Color Monitor, Power Supply, Keyboard, Mouse, Serial, Parallel & USB ports, cables, connectors, etc. / 1
5 / Pentium IV Desktop - 845G chipset motherboard 1 MB Cache, 256 MB RAM, 1.44 MB FDD, 50X CD Writer, USB Parallel port, 80 GB 7200rpm HDD, color monitor, Keyboard, Power supply, Mouse, Serial, Parallel, USB ports, connectors, cables, etc. - (Stores) / 1
6 / Pentium II, 450 MHz, 512 KB Cache, 64 MB RAM, 1.44 & 1.2 MB FDD, CD Writer, 4.3 GB HDD, Color SVGA Monitor, Mouse, Keyboard, Power supply, ports, cables, connectors, etc. / 1
7 / Pentium II, 333 MHz, 512 KB Cache, 96 MB RAM, 1.44 & 1.2 MB FDD, CD Writer, 4.3 GB HDD, Color SVGA Monitor, Mouse, Keyboard, Power supply, ports, cables, connectors, etc. / 1
8 / Pentium I, 256 KB cache, 8 MB RAM, 1.44 FDD, 630 MB HDD, Mono Monitor, Mouse, Keyboard, 48X CD ROM, Drive, Power Supply, Ports, cables, connectors, etc. / 1
9 / Pentium I, 256 KB cache, 8 MB RAM, 1.44 & 1.2 MB FDD, 630 MB HDD, Mono Monitor, Mouse, Keyboard, 48X CD ROM, Drive, Power Supply, Ports, cables, connectors, etc. / 1
10 / Pentium I (Wipro), 120 MHz, 512 KB cache, 16 MB RAM, 1.44 MB FDD, 1032 MB HDD, color Monitor, Mouse, Keyboard, 8X CD ROM, Drive, Power Supply, Ports, cables, connectors, etc. / 1
11 / Pentium IV (HP - Compaq) 3.00 GHz, 800MHz system bus, Intel 865G mother board, 512KB DDR RAM, 512 KB L2 Cache, 80GB ultra DMA dual channel HDD, 15" SVGA Digital colour monitor, 104 keys keyboard, network card, scroll mouse, combo 12X DVD drive, amplifiers, speakers and microphone, parallel, serial and USB ports, etc. / 12
12 / Pentium IV (HP - Compaq) 3.00 GHz, 800MHz system bus, Intel 915G mother board, 512KB DDR RAM, 1024 KB L2 Cache, 80GB HDD, 17" TFT monitor, 104 keys keyboard, network card, scroll mouse, CD (52X Rd, 48X Wr), speakers and microphone, parallel, serial and USB ports, etc. / 2
13 / Laptop HP - nx5000 1.5GB, Compaq67-108 1.5GB / 3
14 / Laptop HP - 6710b - Intel Core 2 Duo 2.5GB / 21
15 / HP Xeon Dual Processor ProLiant ML-360 G4/G5 server / 1
16 / HP Scanner 3570C with adapter / 4
17 / HP MFD Scanner SJ-3010 with adapter / 1
18 / 80 Column 9-pin DMP LX 300 / 3
19 / 132 Column 24-pin DMP Calligra / 2
20 / 132 Column 9-pin DMP FX 105/MSP 45 / 2
21 / 132 Column 24-pin DMP LQ 1050+/Gold (4+8) / 12
22 / 132 Column 24-pin DMP LQ 5235 / 1
23 / 132 Column 24-pin DMP Wipro / 1
24 / Laser Printer (600 x 600) HP-6P / 2
25 / Laser Printer (600 x 600) HP-6L / 1
26 / Laser Printer A3 size, HP-5200n / 1
27 / Laser Printer HP 1020 / 36
28 / Inkjet Printer B/W HP 500Q with adapter / 2
29 / Inkjet Printer color HP 670C with adapter / 1
30 / Inkjet Printer color HP 3420 / 1
31 / Inkjet Printer color HP 3820 / 10
32 / Inkjet Printer color HP PSC 1210 / 2
33 / Inkjet Printer color HP 5438 / 7
34 / Inkjet Printer color HP Business 1200 / 11
35 / 650 VA UPS Offline (excluding maintenance-free batteries) / 28
36 / 650 VA UPS Offline (excluding maintenance-free batteries) / 14
37 / 500 VA UPS Offline (excluding maintenance-free batteries) / 8
38 / 800 VA UPS Offline APC make (excluding maintenance-free batteries) / 164
39 / 1 KVA UPS Offline (excluding maintenance-free batteries) / 5
40 / 1 KVA UPS Online (excluding maintenance-free batteries) / 1
41 / 2 KVA UPS Online (excluding maintenance-free batteries) / 1
42 / Preventive Maintenance for 12 months - Cleaning and dusting of all items at Sl.no.1-41 in this list (once-a-month) / 1
43 / Software support- Windows Vista/Windows XP/Windows XP Professional/Windows 2000 Professional, Office 2003, Antivirus on 125 computers (These 125 computers are under warranty for hardware, so no AMC required for hardware) / 1
44 / Software support- Windows Vista/Windows XP/Windows XP Professional/Windows 2000 Professional, Office 2003, Antivirus on 39 computers (These 39 computers are under warranty for hardware, so no AMC required for hardware) / 1
45 / Software support- Windows Vista/Windows XP/Windows XP Professional/Windows 2000 Professional, Office 2003, Antivirus on 21 Laptops listed above at Sl.no.14 (HP- 6710B 2.5 GB) / 1
46 / Software support- Windows Vista/Windows XP/Windows XP Professional/Windows 2000 Professional, Office 2003, antivirus on 3 Laptops listed above at Sl.no.13 (HP-nx5000 1.5GB/Compaq67-108 1.5GB) / 1
47 / Software support- Windows Vista/Windows XP/Windows XP Professional/Windows 2000 Professional, Office 2003, Antivirus on 54 computers listed above at Sl.no.1-12 / 1
48 / Software support (Windows-Server 2003) to Server (HP Xeon Dual Processor ProLiant ML-350) listed at Sl.no.15 including Trend Micro Antivirus on 213 nodes / 1
49 / Network of 4 computers & 4 printers for file access and sharing printers / 1
50 / Network of 6 computers & 6 printers for file access and sharing printers / 1
51 / Network of 8 computers & 8 printers for file access and sharing printers / 1
52 / LAN of 213 computers (for internet and intranet) for problems at user-end (EXCLUDING switches, router and cables) including configuration at Windows-Server 2003 (HP Xeon Dual Processor ProLiant ML-350) / 1
Total (Rs.) / XXXX / XXXX
Service tax - current rate (%) / XXXX
Total with tax as of now (Rs.) / XXXX / XXXX
7AH 12V maintenance free batteries (Exide make) / As required / XXXX
Our conditions agreed (Yes/No)
Note: For software support, original CDs of all softwares are available in respective departments.
Signature and Seal