Attachment X

AmericanJobCenter/WIOAServiceLocationContinuousImprovementPlan

Career Center:Date:

INSTRUCTIONS

BACKGROUND:Whoarewe?

(RefertoBoardPrioritiespages)Thereisasectionforeachcriteriontohelpgivedirectionandbackgroundtoguidethedevelopmentofgoals.Askthequestion“IsthegoalIam settinginlinewiththeboard’spublishedvision,goalsandpriorities?”(LocalPlan)

GOALS:Wherearewegoing?

Whendevelopinggoals,usethefollowingstructure:

  • Actionable(verb+noun)ANDS.M.A.R.T.(Specific,Measureable,Attainable,Realistic,Timely)

Ex:“Continuouslydevelop{verb}leadership{noun}attheCareerCenterleveltoincreasestaffsystemsandprogramknowledgeoverlastyearasevidentinresultofmonitorreviews.”

Ex:“Iwanttoincreasesalesby20percentin20weeks.”

Ex:“Iwanttocutdownmyrestaurant'soperationalexpensesby25percentwithinthenextthreemonthsbyreducingthenumberofemployeeshiftsfromfourtothree.”

BASELINE:Wherearewenow?

Listyourcurrentpracticeandbenchmarks.(Ex:Developmenteffortstodateare…)

  • Beobjectiveandhonest(deficienciesshouldbeidentifiedandaddressed,andstrengthsshouldbeleveraged).
  • ThereisALWAYSroomforimprovement.(Ifyouareblowingyourgoalsoutofthewater,thenyourbenchmarksaresettoolow.)

ACTIONSTEPS:Howwillwegetthere?

Thisisthetangiblepartof yourActionPlan.Envision:Whatdoesitlooklikewhenweachieveourgoal(listthatonascratchpaperifnecessary),and:

  • Whatarethestepstogettothatpicture?
  • Whoisresponsibletoachievethoseitems(you,casemanager,IT,mandatedpartner)?
  • Whatresourcesdowehave/mustweacquire?
  • Whatisalogicaltimelinetoachievethatstep?Ifthetimelineistoolong(1-3years),thentheactionstepwillneedtobebrokendownfurtherintosmalleractionsteps.
  • BESUCCINCTINYOURACTIONPLAN!

PROGRESS:Update,Wherearewenow?

Thisiswhereyouwillbemonitoringormeasuringwhereweareintheseactionstepstothegoal(30%complete?)%ofsteps/tasksachieved?Delays/revisedtimeline?)The“PersonResponsible”willneedtokeepthissectionuptodateasthiswillbereviewedonanannualbasisbytheGNWDBComplianceCommittee.

DUEDATE:Howwillweknowwhenwegetthere?

Ontheduedate,hasthegoalbeenachieved?Ifnot,whatprogresshasbeenmadeandwhatadjustmentstoactionstepshaveyouandtheperson(s)responsiblemadetostayontrack/improvechanceofsuccess?

DONOTOVERTHINK-Makegoalsandactionstepstangibleandcelebratelittlevictories.

  1. LEADERSHIP

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDBLeadershipPriorities:

Continueimplementationandtrainingin theuseofMalcolm-Baldrigeprinciples to ensure continuousimprovementstrategies.

Providetraining,support, and assistancetofostermoreinvolvementinlocalschool systemsto continue toimprovethe understandingofyouth andparentsonthevarious occupationalopportunities,andthe connectionbetweeneducation,employerneeds,andcareerchoices.

FocusAreas:

  • PublicRelations
  • BusinessPlanforallAmerican JobCenters/CareerCenters andNDOLoffices/WIOAservicelocationsandMOUs(as applicable)
  • FacilitateTraining
  • Conflict Resolution
  • Organization/Scheduling
  • Carryout BoardVision/Priorities
  • Strengthentiesto Communityand areaBusinessdecisionmakers
  • Networking-actas vendorofinformation(communityresource)
  1. STRATEGICPLANNING

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDB StrategicPlanningPriorities:

GovernorHeinemanhasstatedNebraska’svisiontopreparethestatetocompeteinthe21stcentury,inanageoftechnologicalmarvels,neweducationalchallenges,internationalcompetitionandentrepreneurialopportunityisexpressedinfourgoals:

1.Beadynamic,demand-drivenworkforcedevelopmentsystemfocusingonhigh-growth,high–demandindustrieswithinaregionaldevelopmentcontext;

2.Continuetoincreasetheintegrationofservicestoemployersandjobseekersbymultiplepublicandprivatepartners;

3.Recognizetheneedtomeetthechanginglongandshort-termneedsofbusinessesandindividualswithacoordinated,efficient,andlessbureaucraticdeliverysystem;and

4.Providetheknowledge,skills,andresourcesforlearning,earning,andliving.

ThefollowingtextdescribestheactionstepstheGreater Nebraska Workforce Development Boardwillperforminordertointegrateandtailortheprioritiesdeveloped bytheStateWorkforce DevelopmentBoardtotheGreaterNebraskalocalarea.Currently,theaspartofthatinitiative,theGNWDBispartneringwiththeLibraryCommissiontoprovideaccesstoWIAservicesviacomputertechnologyatlibrariesacrosstheGreaterNebraskaLocalArea.ProposedpilotlocationswereidentifiedattheJune6-7,2012meetingsoftheGNWDB/CEOBas:ChadronPublicLibrary,BrokenBowPublicLibrary,McCookPublicLibrary,SaintPaulPublicLibrary,SouthSiouxCityPublicLibraryandFallsCityPublicLibrary.CareerCentersassignedtosupportthesepilotlocationsare:Beatrice,Norfolk,Scottsbluff,NorthPlatteandGrandIsland.WIAstaffwillcontinuetoservetheentireregionutilizingtechnologyandtravel,whennecessary.(ThisissimilartotheYouthSpecialistservice deliverymodel.)

GreaterNebraskaisfocusingtheireffortsonfindinggrantsforapplicantsinthelocalarea.TheGNWDBwillactivelyseekandapplyforgrantopportunitiestoincreasefundingoptions.TheGNWDBisnota501c3corporation,butitdoeshaveNon-ProfitStatusregisteredwiththeNebraskaDepartmentofState.ThisstatusallowstheGNWDBtoapplyformultiplenon-profitgrantopportunities.

TheGNWDBwillincreaseengagementwithpartnerandbusinessrepresentativesontheNebraskaWorkforce DevelopmentBoardtoimprovecommunicationregardingtheissuesaffectingtheGreaterNebraskalocalarea.TheGreater Nebraska Workforce Development BoardwillorganizeandimplementregionalmeetingsofrepresentativesfromthepartnerstakeholderentitiesofEconomicDevelopment,Education,ElectedOfficials,Labor,andCareerCenterManagementtogatherbestpracticesoncurrentinitiatives,setcommongoalstointegrateservicestoemployersandjobseekers,andrespondtotheneedtocreateacoordinated,efficient,andlessbureaucraticdeliverysystem.

FocusAreas:

  • H3-TargettomeetwagerequirementsandneedsineachRegion
  • UpdateBusinessPlan
  • DevelopContinuousImprovementPlantoincludePerformancefocus
  • FacilityPlan(IfnotinBusinessPlan.)

  • CertificationProcess(asapplicable)
  • BusinessServicesPlan
  • MarketingPlan(IfnotinBusinessPlan.)
  • LimitedEnglishProficiencyPlan(LEP)

I.CUSTOMERANDMARKETFOCUS

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDBCustomerand Market Focus Priorities:

DescribespecificstrategiesthelocalWDBandOneStopOperatorareorwillbeimplementingduringthisplanperiodtoinsuretheskillneedsoflocalemployersismetandtocloseanyexistingskillgaps.Strategiesshouldincludepartneragenciesthattargetpopulationsindiversepopulations.

Inanefforttoidentifyworkforceneeds,GreaterNebraskahasplacedemployerservicesasoneofthehighestpriorities.OneStopCareerCenterstaffinteractwithemployerstoidentifylaborforceneeds,providereferralsofskilledjobseekers,trainingassistance,andotherassistancesuchasfundstotrainincumbentworkersinordertomeettheemployers’needs.TheGreaterNebraskaWorkforceDevelopment systemprovidesbothemployersandjobseekers universalaccesstoapubliclaborexchangethatprovidesastaff-assistedand/orself-servicemenuofemploymentservices,trainingservices,re-trainingservices,andsupportiveservicesbaseduponemployerorjobseekerneedsandindividualchoices.WhentheOneStopCareerCentersareunabletomeet alloftheidentifiedjobseekerneeds,theclientwillbereferredtoanagencyororganizationwhichmaybeabletoprovidethenecessaryservices.

TheGreaterNebraskaWorkforce Development AreawillcoordinateandcollaboratewiththeStateDepartmentofEconomicDevelopmentandLocalEconomicDevelopmentAgenciesinthecontinuingefforttomeettheneedsofemployersandjobseekers.

TheGreaterNebraskaOneStopOperatorcontinuestopartnerwithandcoordinateservicesfortargetedpopulationsbasedontheirneedtoprovideassistanceandeliminatebarrierstoemployment(ie.Veterans,VocRehab,Proteus,IndianCenter).Referralstopartneragenciesarebasedonindividual’seligibility.Targetpopulationsincludeveterans,personswithdisabilities,migrantfarmworkers,minoritiesandyouthtonameafew.CoordinationofservicesisestablishedthroughNEworks,communityresourcesandthroughproviderstaffdirectedquarterlypartnermeetingswithbothpartnersandOne-StopCareerCenterstaffpresent.

ContinuetoorganizeandimplementGNWIBsponsoredemployerfocusgroupstoascertaintheneedsofregionalandlocalindustrytodeterminethebestutilizationoftrainingfundsandtocommunicatestrategiestoaddresstheworkforceneedsofhigh-growth,high-demandindustries.

ContinuetoorganizeandimplementGNWIBsponsoredemployerfocusgroupstoascertaintheneedsofregionalandlocalindustrytodeterminethebestutilizationoftrainingfundsandtocommunicatestrategiestoaddresstheworkforceneedsofhigh-growth,high-demandindustries.

FocusAreas:

StatewideResources:

  • LMI
  • NEworks
  • UIStats

LocalResources:

  • CareerCenterCustomerSatisfactionSurvey(GNWIOA)
  • Chamber/Economic Development
  • LocalMedia
  • SurveyJobSeekerEmployer(WP)
  • PressReleases

  • Partners(meetingsandjointtrainings)
  • WDB
  • StreetTalk

II.INFORMATIONANDANALYSIS

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDBInformationandAnalysisPriorities:

TheGreaterNebraskaplanidentifiesmethods, strategies,andtoolstheGreater Nebraska localareawillimplementin orderto insure customers havethe opportunitytomake informedchoices.Workforceinformationincluding job pay,benefits,andlocaleconomicissuesisprovided in everyCareerCenterthrough high speedinternetdeliverysystemsconnected directlyto the NebraskaWorkforceDevelopment-LaborMarket Informationwebsite.

Resourceroom staffaretrainedon thevariouslabormarkettoolssuchasthe NEworks, andprovideindividualizedworkforceinformation both electronicallyand in hard copy.

FocusAreas:

  • NEworks–WIOAData/LMIData
  • H3.ne.gov
  • Surveys– Job Seekers(GNWIOA/W-P) and Employers(W-P) –writein afashion togetinformationneededto improvecustomer satisfactionlevelsandincreasePerformance
  • MonitorReviewFindingsReport
  • AnalyzeRegion, OfficeTeam,andIndividuals

III.HUMANRESOURCES

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDB Human Resources Priorities:

Providetechnicalassistanceandcapacitybuildingtraining to CareerCenterstaffand partnersin the OneStop CareerCenterinordertoimprovetheservicesthatarebeingprovided to the customersin acosteffectivemanner.Overthenextyear,technical assistanceandtrainingopportunities willbe madeavailable to increase thecapacityoftheaforementionedgroupsandfocusonthefollowingareas:

  • PerformanceMeasures
  • Service to SpecialPopulations
  • ImprovedCustomerService
  • UnderstandingMandatedPartnerPrograms
  • ImprovedCollaboration
  • LaborMarketInformation

Providetraining toserviceproviderstaffin theareaofoutreachandcasemanagementsotheycanbetter relatetoemployerand jobseekercustomersandincreasetheirunderstandingof these populations’specialneeds.

ElectronicallyprovideeachCareer CenterwiththeircustomersatisfactionresultsthroughthestatedevelopedsystemformeasuringCareerCentercustomer satisfaction.Inaddition,theCareerCenterswillcontinueto posttheseoutcomesfor publicreviewandcommenteachquarter.

FocusAreas:

NDOL GNWIOAStaff:

  • Mentors/Shadowing
  • RegionalNEworksExperts
  • Staff Training/ProfessionalDevelopmentPlan
  • ProgramTrainingAttendance
  • NewEmployeeOrientation
  • WellnessGroup

CareerCenter Staff:

  • Mentors/Shadowing
  • Cross-Informing/Orientation
  • StaffMeetings
  • SocialAspectofPartnership
  • AssessTrainingNeeds ofCareerCenterPartnerStaff

IV.PROCESS MANAGEMENT

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDBProcessManagementPriorities:

TheGNWDBwillutilizeNEworks,anintegratedwebbasedinformationmanagementsystemthatcanbeaccessedfromanylocation,byanystakeholder,andbyanypartnertoenablethecreationofamoreseamlessandintegratedservicedeliveryandreferralsysteminCareerCentersstatewide.TheGNWDBwilldevelopVirtualAccessPoints(VAPs)ineachofthe88countiestoprovideWIOAservicesviatechnology.

TheGreater Nebraska Workforce Development BoardwillcontinuetocommunicatetotheStateBoarditsdesireforNebraskaWorkforceDevelopmenttoimplementanduseanInternetbasedinformationmanagementsystemforcommondataandperformancecollectionwhichcanbeaccessedfromanylocation,byanystakeholder,andbyanypartner.

TheGreaterNebraskaCareerCentersbegantoutilizeanintegratedwebbasedsystemcalledNEworksonOctober4,2010.NEworkswillbetheprimaryreportingandcasemanagementtoolreplacingthepreviouslyusedNebraskaWorkforceAccessSystem(NWAS)andTrackingandReportingExchangeSystems(TREX).NEworkswillbeupdatedasnecessarywithchangesresultingfromthereauthorizationoftheWorkforce Innovation and Opportunity Actlegislationandimplementationofthecommondataperformancesystem.

ExpenditureshavebeenmadeagainstappropriatecostcategoriesandwithinthecostlimitationsspecifiedbytheWorkforce Innovation and Opportunity Actandimplementing.ThesystemmeetsthestandardsofGenerallyAcceptedAccountingPrinciples(GAAP).Thesystemprovidesrecordsandreportsthatareuniformindefinition,accessibletofederal,state,andtheGreater Nebraska Workforce Development Boardmembersorstaff,andareverifiableformonitoring,audit,programmanagement,andevaluationpurposes.Programcostsarereasonable,allowable,andnecessarytoachieveprogramgoalsandareinaccordancewithapplicablecostprinciples.

Internalcontrolsareineffecttosafeguardassetsandpreventfraudandabuseoffunds.Asystemisinplacetocompareactualexpenditureswithbudgetedamounts.Thereisadequatedocumentationtosupportaccountingrecords.Procurementactivitiesareconductedinaccordancewithfederal,stateandlocalprocurementstandards.

OnlythoseactivitiesandservicesidentifiedbytheWorkforce Innovation and Opportunity Act,itsimplementingregulations,andtheMemorandumofUnderstandingarebeingprovided.Asystemisinplacetodetermineclienteligibilityandnoineligibleclientsarebeingenrolledintotheprograms.ThesystemistheWIOAenrollmentprocessandlocalmanagementandfederalmonitorprovidethemonitor.ClientdataisenteredintotheparticipantdatasystemNEworksinanaccurateandtimelymanner.Effectivecoordinationistakingplacebetweentheserviceprovider,OneStopoperator,andOneStoppartners.TheserviceproviderhasdemonstratedsubstantialcompliancewiththeprovisionsoftheWorkforce Innovation and Opportunity Act,itsimplementingregulations,andtheGreaterNebraskapoliciesandprocedures.

FocusAreas:

  • BuildingandFacilities.
  • CustomerFlowProcess.(IncludingIntake,Assessment,Referral,etc.)
  • CommunityRelations(PartnersandBoards).
  • IntegrationofServiceDeliveryandSharingData.

V.BUSINESSRESULTS

Goals / Baseline / Action Steps / PersonResponsible / Due Date / ProgresstoDate

GNWDBBusinessResultsPriorities:

TheGNWDBwillstrive to successfullycollaboratewithPartnerAgencies togather andanalyze an arrayofcurrentclientinformationto help trackeconomicconditions,measure outcomes,andempowercustomers intheircareer planning.Easy-to-useelectronictoolsthatcan be accessed bycustomers bothin the home andattheOne StopCareerCenterwillallowa truesenseofpartnership to be developedbetween all partnersandthecustomer, regardlessof physicallocation.

The serviceprovider/One Stop operatorandOneStop partners aremeeting orexceeding the numericalvalueofeach performancestandardnegotiatedbetween theGovernorand theGreaterNebraskaWorkforceDevelopmentBoard.Thestandardsandtheir numericalvaluesareidentified inthe strategicplanandshall be evaluated,at aminimum, onaquarterlybasis.Performance isevaluated bylocalmanagement,ComplianceCommittee,CEOB,GNWDB,AdministratorofWorkforce Services and FederalMonitor.Subrecipientswillcomplywiththe provisionsoftheWorkforce Innovation and Opportunity Actanditsregulations; thereare currentlyno existingsub-grantrecipients.

KeyPrinciples

  • AchievementofPerformanceMeasures
  • StreamliningServices oEmpoweringIndividualsoUniversalAccess
  • IncreasedAccountability
  • StrongRolefor LocalWorkforce Innovation and Opportunity ActPrivateSector
  • State andLocalFlexibility
  • ImprovedYouthPrograms

One-StopCareerCenterObjectives

  • Universality
  • CustomerChoiceoServiceIntegrationoAccountability