Multiple Sclerosis-Uk

MULTIPLE SCLEROSIS-UK

JOB DESCRIPTION

Job Title:Multiple Sclerosis Advisor

Responsible To:Multiple Sclerosis Advice Supervisor

Responsible For:Not applicable

Purpose of the Job:

To provide a thorough and practical information and advice service to individuals with MS, their families and carers.

To liaise with and refer issues as appropriate to other agencies.

Main Responsibilities

To train as an MS Advisor and continually build knowledge of MS.

Provide extensive unbiased information and to people affected by MS via telephone, email, letter or face to face.

Provide figures and statistics of call volumes and areas of concern as required.

To continually improve the accessibility of the information and advice service.

To provide the most comprehensive MS information and advice available worldwide.

To build knowledge of MS and keep up to date on the latest MS news and developments worldwide by reading, researching and making connections with other individuals and organisations.

Maintain and update the MS Choices leaflet range as and when necessary.

Write new MS Choices Information leaflets when required.

Update and increase information and advice available via the MS-UK website and social media.

Respond and give advice to welfare and benefit queries, and signpost to other organisations and agencies as necessary.

Attend conferences, seminars and training days where applicable

Contribute to and attend information and advice events in keeping with our marketing strategy.

Assist the marketing manager with the promotion of the information and advice service.

Other

It is a requirement of the position to remain flexible within your role and to operate across other roles as business needs require for example, to provide cover when other members of the team are unavailable.

A willingness to be involved in the wider work undertaken by MS-UK is required.

You will be expected to attend fundraising and marketing events as and when required. This may involve occasional weekend or evening work.

You must comply with our internal policies and procedures eg. Health and Safety

Policy.

This is not an exhaustive job description and these duties may change from time to time to reflect changes in the organisations circumstances. MS-UK therefore reserves the right to vary the job description in consultation with you.

Key Skills and Experience

To be confident in communicating with customers via the telephone, email and face to face.

To have excellent customer service skills with a good ability to listen.

To have effective emotional support skills.

To be computer literate with a good working knowledge of Microsoft Office.

To have excellent ability to proof read, edit and write information leaflets and to keep them updated regularly.

Must have the ability to work well within a team environment but also on own initiative.

To have a good ability to research, find and evaluate information.

To have a keen attitude to learning and a willingness to undertake training.

To be educated to at least NVQ Level 2 standard.

It would be desirable to have a nursing or medical background or experience of working with people affected by multiple sclerosis.

Reviewed November 2014.