D Sanjay Ojha
La Maison De Repose
269, Flat G2, 100 Feet Road
Defence Colony, Indira Nagar
Bangalore, Karnataka – 560038
Residence + 91 080 2525 2541
Mobile + 919880261477
Objective
To obtain an Executive Management role as VP/GM/Director within an organization & impart my learning, knowledge & skills, thereby creating an ethos of challenge, responsibility & growth.
EducationIndia & USA
IGNOU2005IP, Laws, Searches, Papers, R&DPGDIPR
QAI India 2004DMAIC, CTQ, QFD, SIPOC, MinitabBlack Belt
Madurai Kamraj 2003VBA, C++, .NET, Java,M.C.A.
St. Joseph’s 2000History, Economics, Science, MSB. A.
Community College 1993Office, Fortran 77, C, dBase IVA.S. in E. E.
High School 1986Maths, Science, Government, HistoryGraduate Diploma
Career Center 1985Basic, Cobol, Fortran, PascalData Processing
Intermediate 1982Maths, Science, Spanish, FrenchGraduate Intermediate
Elementary 1980Maths, Science, English, GeographyGraduate Elementary
Kendriya Vidyala 1977Maths, English, Hindi, ScienceElementary
Naval School 1975Maths, English, Hindi, MusicNursery & KG
e-Software Outsourcing Solutions 2004 – PresentSr. Consultant
Manage 3 Communicators, 2 Developers, 1 Designer for LMS & ICT
Plan specs of New Hire, Refresher & Floor Coaching for Program & Business needs
Design communication, accent & phraseology content for trainees and trainers
Develop content, formats and manuals for Vocational & Collegiate Learning, KPO, BPO
Implement and deliver training to trainers & trainees of program & business areas
Train Deploy communicators for program and business training needs
Audit trainers, trainees, training, materials,assessments, feedback forms & reports
Customize communication content with specificity to business & program requirements
Support in delivery of training for New Hire, Refresher & Floor Coaching
Feedback from trainees & trainers for training deliverables & performance enhancement
Research patents on ICT, Speech-to-Text, Data Mining and Conversational Systems
Interact with BU Vice Chancellors & Colleges on Vocational & Collegiate ICT & LMS
Meet Private, Professional, Public Social Investors for R&D on ICT & LMS
Wipro Spectramind 2004Sr. Manager Training
Oversee Training for the Western Region of Powai–Belapur–Pune, 4000+ seats
Manage Belapur 1 DM, 14 AMs, 1 CR, 10 VoiceWeb TechNon-Tech Programs 500 seats
Interact with clients on Recruitment, Training, Quality & Operations for SOW Compliance
Forecast and schedule training for benched, new hires, back fills & re-deployed trainees
Provide resource for screening trainees for technical and non-technical programs
TransitionDeliver 1 Voice - WIN XP SP2, QMs, KCs & Ramp up to 100+ seats
Allocate trainers, training rooms, ids, shifts, batch size for programs
Validate V&A modules for DA, Dell, AOL, Fidelity, AT&T, EMC, MSFT & UHG (HIPPA)
Audit trainers, training, materials,assessments, feedback forms, reports & COPC
Deploy trainers for voice coaching, refresher training, update training & QM Nice
Report benched, new hires, re-deployed & voluntary/non exits, program metrics
Review reportsto minimize attrition and increase performance within Training
Furnish 1-to-1 documented feedback, review KRAs & conduct appraisals of Trainers
Track trainers via MAP on Comp, Accrued, Sick, Holiday, Approved/Unapproved Leave
Authorize approval & payments for Hotels, Vendors, Transportation Usage & Incentive
Nominate trainees/trainers for skills of MCP by NIIT, Leadership by Door, TTTs & GBs
Webhelp 2003 – 2004Head Training(AVP)
Manage 2 sites, 3 MGs, 6 AMs, 18 TRs, 18 VoiceEmailChat Tech Programs–700 seats
Transition& deliver training of 4 MSFT Voice/Web Programs Document Transition
Interact with clients on Recruitment, Training, Quality & Operations for SOW Compliance
Review OPRs, MBRs, MCMs, SBRs with MSFT & Executive Management on Programs
Forecast training for new hire, back fills, re-deployed & allocate resources for screening
Allocate trainers, training rooms, ids, shifts, batch size for programs
Validate V&A training modules for AE, MSFT, Tapwave, Kensington & Sony
Create Procedure Manuals on systems and processes within Training for COPC Cert.
Audit trainers, training, materials,assessments, feedback forms, reports & COPC
Deploy trainers for voice coaching, refresher training, update training & QM Calibration
Select AMs, TRs & MGs for Cross Training of complimentary Programs
Release Internal Job Postings for Trainers and panel interview potential Trainers
Trainand certify Facilitators on MSFT Office Applications through KCsCo-Facilitation
Furnish 1-to-1 documented feedback, review KRAs & conduct appraisals of Trainers
Authorize approval & payments for site visit to MSFT, Hotels, Vendors & Transportation
Nominate Managers for Leadership by Accord and AMs for skills of MCP by NIIT
Lead Six Sigma Projects on Trainee Screening, Program Training & Trainer Calibration
Accenture 2003Training Manager
Manage 3 sites, 18 PTRs, 8 ATRs, 1 Voice Tech Program and ramp up to a 600 seater
Transition & deliver training of SBC Yahoo Dial-Up Program from US client site
Interact with clients and Executive Management on Program SOW Compliance
Forecast and schedule orientation, pre process & program training for new hire trainees
Screen and offer compensation to trainees, trainers, TLs, QAs & RTAs nationwide
Negotiate with Vendors on Pre Process Training costs and customization
Allocate trainers, training rooms, ids, shifts, batch size for program
Deploy trainers for voice coaching, refresher training, update training & QM Witness
TrainCertifyProgram Trainers through TTTs,KCs, Co-Facilitation of Dial UpDSL
GuideATRs on developing training modules on Accent, Culture and Customer Service
Audit trainers, training, materials,assessments, feedback forms, reports & vendors
Accent ITES 2000 – 2003Manager Training
Manage 3 ATRs & 1 CR, train trainees on New Hire Training & TTT on NHT
Interact with clients and Management on New Hire & Refresher Training
Forecast and schedule New Hire Training for trainees
Customize NHT Modules on V&A, Culture, CS, QM, Computer, Internet & MS Office
Allocate trainers, training rooms, shifts, batch size for program & materials
Audit trainers, training, materials,assessments, feedback forms & reports
Digital GlobalSoft 3 Batches, 20 SPs, V&A, Mock Calls & QM Format
AOL Free Accent Workshop to 10+/– Training Team
Viteos 10 Batches, 15 CSAs, V&A, Ins. Carriers, MET, Mortgage, CCs, Modules/Tapes
eServe International 1 Batch, 18 CSEs, V&A, Culture, Modules & Tapes
Dell Free Auditof 20 Calls, Grammar & Pronunciation Quality
247Customer via NEXT 4 Batches, 16 CSEs, V&A and Culture
Healthscribe via NEXT 8 Batches, 12 MBBS, Phonetics, English and Culture
VSA Energy 1996 – 1997Research Engineer
Visit FERC & DOE to collect energy data on Consumer & Commercial Users
Create spreadsheets on existing coal, thermal and combined cycle MW units
Work with senior consultants to analyze data and future energy requirements
Bill clients on total consulting hours worked on projects through invoices
Assist in creation of energy proposals to EDE Colorado & Powergrid India
Download via modem energy data from FERC & DOE servers
Maintain and install Planperfect spreadsheet for use by employees
Troubleshoot computer systems on local Intranet for employees
Store energy information for referral by consultants on power projects
Research discounted tariff plans for use as options for new power projects
Verizon 1994 – 1996Sr. Satellite Technician
Book Satellite Transponder Access for ABC, CBS, NBC and CNN
Attend phone calls nationally for Transponder Access by News Networks
Authorize and monitor up linkers to access transponder frequency booked
Guide up linkers to reduce polarization and optimize carrier wave signal
Measure modulated signal, audio and video bandwidth in decibels
Log all uptime, downtime and unauthorized transponder activity of satellite
Train users on Spectrum Analyzer, Waveform Monitor & Satellite Receiver
Communicate with News Networks through Conference Bridge Phone
Maintain hardware integrity of all satellite transponder access equipment
Schedule Satellite Technicians to cover day and evening shifts
Bank of America 1991 – 1994Sr. Financial Teller
Take deposits from personal & commercial customers from lobby & drive in
Give money to personal and commercial customers from lobby & drive in
Issue money orders, cashiers / travelers check and bank drafts to customers
Calculate interest earned on Treasury Bonds prior to en cashing
Provide bank balance, bank statements & interest rates of CDs to customers
Nominate $10 K customers for High Value Banking and collect incentives
Stock and balance ATM daily with up to a maximum of $200,000
Order new money for the ATM and the Bank from the Treasury Department
Send mutilated money back to the Federal Reserve
Train new tellers on banking practices in the lobby and drive in
Additional Experience 1984 – 1991
QCATQM Representative1989 – 1991
United CouponFax Assistant 1988 – 1989
PeoplesSales Clerk1987 – 1988
StaplesSales Representative1986 – 1987
McDonaldsSales Associate1985 – 1986
Washington PostInsert & Delivery1984 – 1985
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