JD Supplier Warranty Basics

Glossary

JD Supplier Warranty Basics

JD Supplier Warranty Roles

The JD Supplier Warranty application has three roles available—the Supplier, Deere employee and the Deere Coordinator. Each role has different options available and slightly different information for some of the screens.

How Do Claims Get Added to the JD Supplier Warranty Application

Several batch jobs run each night to populate the JD Supplier Warranty application with claims. Warranty parameters must be defined before a supplier can see their claims. A Deere Coordinator must define parameters for each Supplier.

/ Remember the following about the JD Supplier Warranty application.

Claims that are available in JD Supplier Warranty are for:

-Regular Warranty
-Off the Shelf Defective
-90-Day Replacement Failure
-Track
-Extended Warranty
-PIP (Product Improvement Programs)
-Battery (only available for C&F Whole Goods Recovery)
-Special Allowances (only available for C&F Whole Goods Recovery)

You cannot add a new claim to the JD Supplier Warranty application.
For best results, avoid retrieving claims on Mondays to ensure a claim search includes all current claims for the previous week. (All claims for the previous week will be available Tuesday morning.)

JD Supplier Warranty Basics

JD Supplier Warranty Roles

How Do Claims Get Added to the JD Supplier Warranty Application

Table of Contents

Starting JD Supplier Warranty

JD Supplier Warranty Basics

Selecting Options from the JD Supplier Warranty Page

JD Supply Network Support

JD Supplier Warranty Main Menu

Help Information

Error Messages

Printing Reports

Searching for Claims

Claim Search Fields Available

Working with Search Results

Search Failures

Displaying an Individual Claim

Claim Details Screen

Selecting Multiple Claims From Search Results

Viewing Multiple Claims

Downloading Search Results Using Excel or XML

Saving Search Results rather than opening a downloaded file

Viewing Downloaded Claim Files

Claim Download Preferences

Creating Multiple Claim Download Preferences

Settling Claims

Settling a Claim from the Claim Detail Screen

Accept or Reject Claims on an Individual Basis

Batch Settling Claims

Accept All Claims using a Percentage

Accept All Claims using a Total Dollar Amount

Reject all Claims

Claim Settlement Using XML

Viewing Claim Files using Supplier Secure Document (SM Utility/SSD)

Supplier Parms

Parts Return Process

Requesting the Return of a Part

Receiving Part(s)

Reports

Displaying a Supplier Summary

Displaying a Top Claims Report

Glossary

Starting JD Supplier Warranty

Use these steps to start JD Supplier Warranty from the JD Supply Network page.

1.Display the JD Supply Network page.

This page is located at

2.Position the mouse over the Business Processes tab. The mouseover menu illustrated at the right is displayed.

You can click the Business Processes link to display a page listing the mouseover menu options.

3.Click the Quality link.

4.Click the JD Supplier Warranty link.

5.Type your userid (i.e., ou12345) in the User Name box.

6.Click in the Password box and type your password.

7.Click the Submit button. The JD Supplier Warranty main menu page is displayed.

You can download the JD Supplier Warranty manual from the Main Menu page.

JD Supplier Warranty Basics

Selecting Options from the JD Supplier Warranty Page

Do one of the following to select an option from the JD Supplier Warranty Main Menu page—

Click any link on the JD Supplier Warranty Main Menu page.

Click the JD Supplier Warranty list button and select one of the options from it. The JD Supplier Warranty list button is available from any screen.

/ If you cannot get to this page, please call the SupplyManagementEnterpriseSupportCenter.

JD Supply Network Support

Suppliers with access to JD Supply Network can call the Supply Management Enterprise Support Center at 800-939-1499 for help with applications available from JD Supply Network. Anyone calling will be asked for their userid. In Europe call 00800.33373.456. In Mexico call 563.449.2016.

JD Supplier Warranty Main Menu

When working in the JD Supplier Warranty application, click the JD Supplier Warranty link in the top, left corner to return to the Main Menu page.

The second link identifies the current page.

Help Information

Several types of application-specific help links are available in the toolbar at the top of the page. Check the illustration below.

Contact Us Link

Select the Contact Us link to display the email link and the SupplyManagementEnterpriseSupportCenter phone number.

Help Link

Click the Help linkto display Help information pertinent to the JD Supplier Warranty application.

FAQ Link

Select the FAQ tab to display frequently asked questions about the application.

Glossary Link

Select the Glossary tab to display terms used in the application.

Click the File menu and choose Close to close the Help window and return to the application.

Error Messages

When an error occurs, a message is displayed at the top of the page in red. The field with the problem displays a red background. Check the illustration below.

Click the error number link to display specific help for the error message.

Click the Close button to close the Help window for the error message.

Printing Reports

Choose File - Print from the menu or click the Print button in the Browser toolbar to print any of the pages displayed from the application.

Searching for Claims

Due to the large number of claims in the JD Supplier Warranty system, you will want to search for claims to limit those displayed. Use the steps listed below to search for claims.

Click the Claim Search link to display a criteria table.

Complete any of the criteria fields that you wish to use to filter claims.

Open claims may be found by setting Responsibility Code to Supplier. Supplier is the default setting.
The Responsibility Code on the Claim Search allows you to select multiple responsibility codes.
Use [Ctrl] – click to select multiple units.

The Claim Type allows you to search for multiple claim types.

The Year value for a date must be a 4-digit value (2000).
You may use the Calendar buttons to select the date range.

Search criteria are not case sensitive.
Suppliers with multiple Supplier Numbers are able to have more than one supplier number associated with their userid. Check the Supplier number list box for additional supplier numbers associated with your userid. You must first set up the additional supplier numbers by using the Supplier Profile Application.

Click the view results button to display the Search Results list. The various fields available in the Claim Search window are briefly explained in the next section.

Click the clearbutton to clear existing search criteria.
The download file button allows downloading the entire search results rather than individual claims.

A Download Selected Claims link appears at the top of the Search Results list. It allows you to download selected claims, rather than all the search results.

Claim Search Fields Available

Field / Description / Comments and Notes
Supplier /

The Supplier Number for your company.

You have the ability to select multiple supplier numbers using control-click when selecting.

ClaimDateRange /

The ClaimDateRange identifies the date when the claim was processed by the JD Supplier Warranty system.

Type a day as either one-digit (2) or two-digit (02) numbers.
Select the appropriate month from the list button.
Type a year as a four-digit number (1999 or 2000).
You can type just a from date. The JD Supplier Warranty application assumes to display all claims through the current date.

SettlementDateRange /

The SettlementDateRange identifies the date when a supplieraccepts or rejects responsibility for a claim.

Claims for which Deere has been assigned the responsibility do not have a settlement date.

BuildDateRange /

The Build Date identifies the date when the machine was built.

Type a day as either one-digit (2) or two-digit (02) numbers.
Select the appropriate month from the list button.
Type a year as a four-digit number (1999 or 2000).
You can type just a from date. The JD Supplier Warranty application assumes to display all claims through the current date

Unit /

You can search for claims from all units or select a specific unit or multiple units.
You only see the units that have defined your supplier number in the JD Supplier Warranty parameters.

Claim Type /

You have the ability to search by all or individual claim types

Field / Description / Comments and Notes
Responsibility Code /

Select the check box(s) to choose multiple responsibility
codes.
Options include – Supplier, DeereCo.,and Closed.
This field identifies who is assumed to be responsible for the claim.

The Supplier option indicates claims where the Supplier has been assigned responsibility for a claim.
The Deere & Co. option indicates claims where Deere has been assigned responsibility for a claim.
The Closed option indicates claims that are either accepted or rejected by the supplier

Branch-Claim No. /

Type the 2-digit branch number, such as 03 or 06.
Type the claim number

You can search on just the branch number. This is helpful if you wish to find all the claims for Columbus or Kansas City.

Accept Code /

Click the list button to display the available options.
Options include – All, Pending, Accept and Reject.

The Pending option indicates claims that have not been accepted or rejected.
All claims are assigned Pending when they are added to the system.

Currency /

Select any currency from the dropdown list.

You can add/view amounts in a different currency.
The selected currency will be the new default until it is changed again.

Deere Part No. /

This is the Deere part number involved with the claim.

You must know the part number involved with the claim.

Parts Returns /

Check the Box to only see claims that have parts returns.

PIN /

Type the Product Identification Number (Serial Number) for the claims you wish to display

This is the machine’s assigned serial number

Model /

Any given model number for Deere equipment.

You may enter either 4-5 position model number.
Model may be found as position 3-7 of the pin number.
Multiple model numbers may be searched.

Working with Search Results

When a search is implemented, the results are displayed in a list below the search window. When Claims are returned to the screen, Search, Settle Claims and Open Claims results are sorted by Key Part Number. Check the illustration below.

Every other claim is shaded to make the screen easier to read.

Search Failures

If a search fails, the message at the top left of the page states No Claims found and redisplays the Claim Search window with the search criteria. Correct the criteria and try the search again.

Displaying an Individual Claim

To display a claim, click the link in the Br/Claim No column.

Claim Details Screen

Suppliers may be given access to dealer phone numbers and email addresses at the discretion of the warranty unit coordinator. This information is provided to suppliers as a convenience for their ability to contact the dealer in regards to parts returns or other part related concerns to better description of the failure or operating conditions of the tractor. Suppliers are not to contact dealers to contest claims. Suppliers should contact their warranty unit coordinator with any concern to claim responsibility or requested reimbursement amounts. A supplier must have the warranty claim number or dealer work order number and Product Identification Number (PIN) available at the time of the call to the dealer.

The Claim Details screen displays information about the following—

Key part associated with the claim – the part that failed.
Dealer and Supplier information.
Who's responsible for the claim.
Whether the responsible party accepted or rejected the claim.
The complaint, cause of the problem and how it was corrected.
Monetary value requested for parts, labor and any other costs or settlement amount.
Dealer, Deere and Supplier comments if applicable.

Replace Part and Part Return information.

Selecting Multiple Claims From Search Results

Check the options listed below for selecting multiple claims to be reviewed.

To select multiple claims, click the checkbox to the left of each claim returned in the Search Results window.

Click the select alllink at the top of the Search Results table to select all displayed claims.

Click the deselect alllink to turn off all the checkboxes in the table.

Viewing Multiple Claims

Use the steps listed below to view multiple claims.

Display the claims you wish to review and/or settle.
Click the checkboxes to select the claims.
Click the review button to display the details for the first claim.

Previous and next buttons are available at the top of the screen as well as the bottom.

Scroll to the Supplier Attachments & Comments section to add any attachments or comments to the claim. Click the Add Comments link.

Type in the Supplier Comments box.

Click the save button. The comments are added to the Supplier Comments section of the Claim Details screen. Your userid and the current date precede the comment text. Check the illustration below.

Click the Add Attachment link.

Click the Browse button. Locate the file on your network.

Locate the file on your network. Click the Open button.

Click the save and done button to return to the claim.

The save and add another button allows you to add additional file attachments.
The cancel button does not add the attachment and returns you to the claim.

To delete an attachment, select the checkbox and click the delete button.

Click the next button to display the next claim.

Repeat the process until you reach the last claim.

Downloading Search Results Using Excel or XML

When you perform a Claim Search, you have the ability to download the search results to Excel or XML(Extensible Markup Language). XML provides a means to send files using a standard format. It is intended to be similar to, but not a replacement of EDI (Electronic Data Interchange).

The data that is downloaded to Excel or XML is determined by the fields selected using Claim Download Preferences. If no preferences have been set, then a default set of data is downloaded. (Claim Download Preferences are covered later in this manual). Use the steps listed below to download the data to Excel or XML.

1.Click the Claim Search option.

2.Change the search criteria as needed to display the appropriate claims.

3.Click the download file or view results button at the bottom of the search results.

The download file button allows downloading the entire search results rather than individually selecting claims.

The view results button allows Search Results to be returned and you may then select all claims or one or more specific claims for downloading.

A Download Selected Claims link appears at the top of the Search Results list. It allows you to download selected claims, rather than all the search results.

Select a download preference. Any preference set as the default will display first in the drop down.

You have the ability to create customized download preferences in addition to the Standard Download default setting. See the section Creating Multiple Claim Download Preferences.

Select the File Type.

Select when do you need the file.

The Tomorrow option is recommended when you are downloading a large number of claims.
You will need to provide a File Name of your choice for the Tomorrow option.

Click the download file button.

The Immediate option will provide the file right away.

Click the Open button.

If your virus protection program is current, you can deselect the Always ask before opening this type of file checkbox.

The illustration below shows the claims as they appear in Excel. Format the information as you wish to see it.

The illustration below shows the claims as they appear in XML. Format the information as you wish to see it.