Will Call Fulfillment for an Individual Show

Will Call Fulfillment for an Individual Show

Will Call tickets can be printed in advance of a show so everything can be prepared and ready for when thebox office opens.

1. First, log into Agile andCash Infor the day. (Please see "How to Cash In and Create a Daily User Batch in AMS" if you are unsure how to do this.)
2. In Sales, you will need to select the Buyer Type (AMS – Box Office) and click on the “Event” tab (See Image 1).

Image 1

1. Under theEventstab, select the event from which you are trying to print will call. This will then populate a list of shows for you to select from(you can also use the “keyword” search to find the event that you need to print) (See Image 2).
   
   Image 2
2. Once you see the event that you are wanting to print, right click on the event and then select “Fulfill Tickets” (See Image 3).
   
   Image 3
3. The Fulfillment Screen will pop up. You will see on the left side of the screen that there are Will Call tickets to print and how many tickets there are to print. (See Image 4)
   
   Image 4
4. Once you have selected the“Will Call”tickets a list of Will Call orders will populate to the right of the screen (See Image 5).

Image 5

1. At the bottom of the screen you will see a green check mark.Click on theGreen Check Markand it will select all of the orders to be printed (See Image 6).
   
   Image 6
2. Once all the orders are selected (See Image 7), click on theTicket Iconatthe bottom of the screen (See Image 7.1).

Image 7

Image 7.1

1. The Fulfillment Optionsscreen will open up (See Image 8). From theAvailable Printerlist, double click on the fulfillment printer to move it to theSelected Printerscolumn.Un-checkPrint Payment Receiptsand make sure that there is aHeader Formatselected. Also, make sure that theSort Orders Byis set to"Last Name"so that the tickets will print by alphabetical order by last name.
   
   Image 8
2. A progress screen will pop up. Once that is complete, clickOKand wait for your tickets to finish printing (See Image 9).
   
   Image 9
   Now your will call is ready to be filled and ready for customer pick up.