July 5, 2018

Background

CDC Kenya would like to setup an additional Internet Service for the on-campus Wi-Fi Network in Nairobi, KEMRI Campus, Mbagathi Road, Kisumu Clinical Research Center (CRC) at JOOTRH and Kisumu – Kisian (KEMRI Campus). CDC Kenya is interested in procuring the services of a suitable contractor for the provision of the Internet Service over the next three year period. The table below details the service requirements.

Type of service / Service requirements / Vendor Response
Site Visit / Required
POCs:
Nairobi:
  1. Isaac Wanjero – Tel 0722200171
  2. Steve Ntabo- Tel 0722769564
Kisumu- Kisian- Amos Odero – Tel 0728608676
Kisumu CRC- James Ndung’u- Tel 0710602781
References / At least two reference sites where similar services have been offered within the last two years
  1. Internet Service terminated at Nairobi – HQ KEMRI Campus off Mbagathi Way,
  2. Kisumu - CRC
  3. Kisumu-Kisian server rooms.
/ These should be dedicated internet links with capacity as detailed below. Provide a quote for the two sets of proposed bandwidth for comparison
  1. Option 1
  2. Kisumu - CRC bandwidth – 4Mbps
  3. Kisumu-Kisian bandwidth – 4Mbps.
  4. Nairobi – HQ bandwidth – 8 Mbps.
  1. Option 2
  2. Kisumu - CRC bandwidth – 6Mbps
  3. Kisumu-Kisian bandwidth – 6Mbps.
  4. Nairobi – HQ bandwidth – 10 Mbps.

  1. Last mile connectivity:
  2. fiber

  1. Physical and logical connection:
  2. The link shall be terminated on a CDC issued router.

  1. Performance and monitoring:
  2. A monitoring system tracking link up/down status and quality with an ability to send threshold-breach alerts via email must be provided
  3. CDC should be provided credentials to access a graphical monitoring tool for the connections

  1. Additional requirements
  2. A Service Level Agreement(SLA) including the downtime compensation tabulated in the “Downtime compensation table” at the end of this document. The SLA should include an escalation matrix, key contacts and a service review calendar.
  3. A Project implementation plan including Gantt chart with milestones must be provided. The project plan must clearly indicate the estimated installation time across all sites.
  4. Testing and commissioning- CDC Kenya expects to test the quality of the connections over a period of two weeks to allow for any tweaks as needed. The link shall be commissioned once a “Certificate of completion” has been signed off by the CDC Kenya project manager and the prospective contractor’s assigned lead.
  5. Description of technical resources involved in the implementation and support of the internet services

Period of Performance /
  1. Period of Performance
  2. Year 1 – Base year
  3. Year 2- Option year 1 (Renewable subject to performance)
  4. Year 3- Option year 2 (Renewable subject to performance)

Downtime compensation table

Period / Value per hour of downtime / Elaboration
06:30 – 18:30 / 1.5x / An hour of downtime will count as 1.5 hours lost
Total downtime between 06:30 and 18:30 shall count as 18 hours lost
18:30 - 06:30 / 0.5x / An hour of downtime will count as 0.25 hours lost
Total downtime between 6pm and 6am shall count as 6 hours lost
Important Note: / Compensation shall be way of a credit note raised against the invoice for the billing period in favor of CDC Kenya

Proposed WiFi Internet Topology