DOC-F28-Isago-Mandatory-Observations

ISAGO Mandatory Observations – GOSM Ed 7

Passenger & Baggage Handling (PAB)

Load Control (LOD)

GOSARP / Mandatory Observation / Performed / Related Details
For example, flight number, aircraft type, airline / Comment
Record what you saw (conformity or potential finding or something you need to observe again, staff interviewed)
LOD 1.1.1 / Use of operator approved coding scheme / ☐Yes
☐No
LOD 1.1.2 / Current edition of IATA DGR or equivalent approved manual and manual load documentation / ☐Yes
☐No
LOD 3.1.4 / Approved/authorized forms / ☐Yes
☐No
LOD 1.1.3 / Communication process of load information or data (that could affect aircraft weight & balance calculations) to the person responsible for final calculation of weight & balance prior to flight departure (electronic, paper or verbal) / ☐Yes
☐No
LOD 1.2.1 / Communication of information between customer airline and DCS provider / ☐Yes
☐No
LOD 1.3.1 / Calculation of provisional weight & balance data. / ☐Yes
☐No
LOD 1.3.1 / Communication of provisional weight & balance data / ☐Yes
☐No
LOD 1.3.2 / Access to operational data / ☐Yes
☐No
LOD 1.2.1
LOD 2.1.1 / Coordination (exchange information) with customer airline to ensure their DCS data is approved / ☐Yes
☐No
LOD 1.2.1
LOD 2.1.1
LOD 2.3.1 / Coordination (exchange information) with customer airline to ensure their DCS data is current / ☐Yes
☐No
LOD 1.2.1 / Implementation of load planning data access process / ☐Yes
☐No
LOD 2.2.1 / Manual weight & balance exercises / ☐Yes
☐No
LOD 1.3.2
LOD 1.3.3
LOD 1.3.4 / Person responsible for producing Load Planning instructions to have access to all needed aircraft, airport and load data / ☐Yes
☐No
LOD 1.3.3
LOD 1.3.4 / Implementation of Load planning instructions process / ☐Yes
☐No
LOD 1.4.1 / Ramp supervision process to monitor and document offload / ☐Yes
☐No
LOD 1.4.1 / Report any variance to Load Control / ☐Yes
☐No
LOD 1.4.2 / Ramp supervision of aircraft loading / ☐Yes
☐No
LOD 1.4.2 / Process to manage the supervision of aircraft loading / ☐Yes
☐No
LOD 1.4.4 / Production of manual Load sheet, or provides the PIC with (agreed) final Load Information / ☐Yes
☐No
LOD 1.4.4 / Production of electronically generated Load sheet, or provides the PIC with (agreed) final Load Information / ☐Yes
☐No
LOD 1.4.3 / Process where a Load sheet is amended at the aircraft with an LMC / ☐Yes
☐No
LOD 2.4.1 / NOTOC production / ☐Yes
☐No
LOD 2.4.1 / NOTOC issuance and delivery to the PIC / ☐Yes
☐No
LOD 2.4.1 / NOTOC include dangerous goods / ☐Yes
☐No
LOD 2.6.1 / Procedures, in the event of a potential discrepancy associated with the accuracy of weight and balance / ☐Yes
☐No
LOD 2.6.1 / Relevant information immediately provided to the PIC / ☐Yes
☐No
LOD 2.6.1 / Discrepancy reported to the customer airline / ☐Yes
☐No
LOD 2.5.1 / Process to ensure that the dangerous goods information provided to the PIC are in accordance with the requirement of the customer airline(s) / ☐Yes
☐No

Aircraft Handling and Loading (HDL)

GOSARP / Mandatory Observation / Performed / Related Details
For example, flight number, aircraft type, airline / Comment
Record what you saw (conformity or potential finding or something you need to observe again, staff interviewed)
HDL 1.3.9 / Driving of the GSEs / ☐Yes
☐No
HDL 1.3.2 / Parking of the GSEs / ☐Yes
☐No
HDL 1.2.1
HDL 1.3.13 / Operations of the GSE / ☐Yes
☐No
HDL 1.3.9
HDL 1.3.13 / Adoption of all safety measures to prevent GSE incidents / ☐Yes
☐No
HDL 1.3.6 / Operation of ULD dollies &/or Baggage Carts / ☐Yes
☐No
HDL 1.3.6 / Use of proper restraining tools / ☐Yes
☐No
HDL 1.10.3 / Use of guides and safety rails / ☐Yes
☐No
HDL 1.10.1
HDL 1.11.1 / Positioning of loading equipment considering the vertical movements during loading/unloading/procedures / ☐Yes
☐No
HDL 1.10.1
HDL 1.11.1 / In-plane loading system operations / ☐Yes
☐No
HDL 1.3.10 / Safe driving techniques being applied around aircraft / ☐Yes
☐No
HDL 1.3.11 / Observe safe parking techniques being applied around aircraft / ☐Yes
☐No
HDL 1.3.12 / Motorized GSE not left unattended with engine running except in cold weather conditions / ☐Yes
☐No
HDL 1.3.13 / GSE, when positioned at the aircraft has the stabilizers deployed / ☐Yes
☐No
HDL 1.3.13 / All the applicable safety equipment in use / ☐Yes
☐No
(Ref to ORM 2.1.1) / Programmed maintenance that ensures GSE remains safe to operate and in good condition / ☐Yes
☐No
HDL 1.5.3 / Operation of potable water units / ☐Yes
☐No
HDL 1.5.5 / Parking segregation of potable water units (protection of potable water) / ☐Yes
☐No
HDL 1.4.1
HDL 1.4.2
HDL 1.4.3
HDL 1.4.6
HDL 1.4.7
HDL 1.4.8 / Operation of passenger boarding bridges as required by safety procedures / ☐Yes
☐No
HDL 1.4.5 / Prevent gaps between aircraft fuselage and bridge as applicable / ☐Yes
☐No
HDL 1.4.4 / Only authorized operators are in the bridgehead / ☐Yes
☐No
HDL 1.8.3 / ULDs are inspected for damage before loading / ☐Yes
☐No
HDL 1.8.1 / Aircraft loading to prevent movement or spillage during flight / ☐Yes
☐No
HDL 1.8.2 / Loading supervision by qualified person / ☐Yes
☐No
HDL 1.8.4 / ULD's unit number / ☐Yes
☐No
HDL 1.8.4 / ULD's unit destination / ☐Yes
☐No
HDL 1.8.5 / Loading information and data are transmitted for final weight and balance calculation / ☐Yes
☐No
HDL 1.8.6 / LIR is signed and transmitted to Load Control / ☐Yes
☐No
HDL 1.9.1 / Ground stability of an aircraft (where applicable) during loading and unloading operations / ☐Yes
☐No
HDL 1.8.9
HDL 2.1.1
HDL 2.1.4
HDL 2.1.5 / Loading/offloading ULDs are inspected for sign of dangerous goods leakages / ☐Yes
☐No
HDL 1.8.9
HDL 2.1.1
HDL 2.1.4 / Loading/offloading hold baggage are inspected for sign of dangerous goods leakages / ☐Yes
☐No
HDL 2.1.1 / Verify the Dangerous Goods are handled and secured properly including mobility aids (also collapsible models) and health care devices battery assessment / ☐Yes
☐No
HDL 1.8.9 / In case of DG leakages, the appropriate actions taken / ☐Yes
☐No
HDL 2.1.4 / Verify the NOTOC completion / ☐Yes
☐No
HDL 1.11.2 / ULDs loading for positioning / ☐Yes
☐No
HDL 1.11.3 / ULDs loading for locking / ☐Yes
☐No
HDL 1.11.2 / ULDs loading for aircraft compatibility / ☐Yes
☐No
HDL 2.2.1 / Handling of Live Animals (as applicable) / ☐Yes
☐No
HDL 2.2.1 / Loading of Live Animals (as applicable) / ☐Yes
☐No
HDL 2.2.2 / Handling of perishable and temperature sensitive healthcare / ☐Yes
☐No
HDL 2.2.2 / Loading of perishable and temperature sensitive healthcare / ☐Yes
☐No

Cargo and Mail Handling (CGM)

GOSARP / Mandatory Observation / Performed / Related Details
For example, flight number, aircraft type, airline / Comment
Record what you saw (conformity or potential finding or something you need to observe again, staff interviewed)
CGM 3.1.1
CGM 3.1.2 / Availability of current documentation/manuals / ☐Yes
☐No
CGM 2.1.1 / Use of dedicated acceptance checklists / ☐Yes
☐No
CGM 2.1.1
CGM 2.2.1 / Use of all proper documentation, labeling, tags marking etc. / ☐Yes
☐No
CGM 2.1.1 / Dedicated storage areas for storage of Special Cargo / ☐Yes
☐No
CGM 1.1.1 / Receipt & transcription of data, by load control department, to elaborate the planning of the aircraft load / ☐Yes
☐No
CGM 1.1.1 / Flight files/ records of data transmission for completeness / ☐Yes
☐No
CGM 1.1.1 / Flight files/ records of data transmission to compare with load sheet of corresponding flight / ☐Yes
☐No
CGM 1.1.3 / Completeness of report / ☐Yes
☐No
CGM 1.1.3 / Recording of assessment to include rejected shipments (“Fit or not fit for transport”) / ☐Yes
☐No
CGM 1.1.4 / Weighing process of cargo on the scales / ☐Yes
☐No
CGM 1.1.4 / Scales check records retention not be less than 6 months / ☐Yes
☐No
CGM 2.1.1 / Completeness of DG acceptance checklist / ☐Yes
☐No
CGM 2.1.1 / Accuracy to DGD, to also include the following elements: quantity per package, markings, identification, labelling, outer packaging, overpacks and CAO labelling / ☐Yes
☐No
CGM 2.1.1 / Completeness and accuracy of ULD tags, either in flight files, or during DG build up process / ☐Yes
☐No
CGM 2.1.2
CGM 2.1.3 / Dedicated Dangerous Goods storage area / ☐Yes
☐No
CGM 2.1.2 / Segregation chart display (as per DGR, Table 9.3.A) / ☐Yes
☐No
CGM 2.1.4 / CAO shipments are loaded into a Class C Compartment / ☐Yes
☐No
CGM 2.1.4 / CAO Class C Compartment remain accessible to crews and other staff / ☐Yes
☐No
CGM 2.2.1
CGM 2.2.2 / Acceptance process and handling of Live Animals / ☐Yes
☐No
CGM 2.2.3 / Acceptance process and handling of Perishable / ☐Yes
☐No
CGM 2.2.4 / Acceptance process and handling of HUM / ☐Yes
☐No
CGM 2.2.5 / Acceptance process and handling of Valuable Cargo / ☐Yes
☐No
CGM 2.2.1
CGM 2.2.3
CGM 2.2.4
CGM 2.2.5 / Handling is executed in appropriate storage facilities / ☐Yes
☐No
CGM 2.2.6 / Overhang and Heavy cargo acceptance / ☐Yes
☐No
CGM 2.3.1 / Cargo and mail, moved about or stored at the airport prior to being loaded into an aircraft, remains inaccessible from unauthorized interference / ☐Yes
☐No
CGM 2.3.2 / Cargo and mail are retained in secure storage and that cargo and mail consignments identified as high-risk cargo are subjected to the appropriate security controls / ☐Yes
☐No
CGM 2.3.2 / Cargo and mail identified as high-risk cargo are subjected to the appropriate security controls / ☐Yes
☐No

Aircraft Ground Movement (AGM)

GOSARP / Mandatory Observation / Performed / Related Details
For example, flight number, aircraft type, airline / Comment
Record what you saw (conformity or potential finding or something you need to observe again, staff interviewed)
AGM 1.1.1
AGM 1.1.2 / ERA preparation / ☐Yes
☐No
AGM 1.1.3 / Chocks positioning / ☐Yes
☐No
AGM 1.1.3 / Safety cones positioning / ☐Yes
☐No
AGM 1.1.4 / GSE aircraft approaching, positioning and parking / ☐Yes
☐No
AGM 1.1.1
AGM 1.1.2
AGM 1.1.3 / Aerobridge operations / ☐Yes
☐No
AGM 1.1.1 / Apron conditions (FOD removal actions) / ☐Yes
☐No
AGM 1.2.2 / Marshalling process / ☐Yes
☐No
AGM 1.3.1 / Pre departure walk around check: Power cables removed / ☐Yes
☐No
AGM 1.3.1 / Passenger boarding devices removed / ☐Yes
☐No
AGM 1.3.1 / Service panels closed / ☐Yes
☐No
AGM 1.3.1 / Hatches closed and latched / ☐Yes
☐No
AGM 1.3.1 / Handles are flushed with fuselage / ☐Yes
☐No
AGM 1.3.1 / External dents / skin panel damages / ☐Yes
☐No
AGM 1.3.1 / Landing gear safety pins removed / ☐Yes
☐No
AGM 1.3.2 / Chocks removal procedures / ☐Yes
☐No
AGM 1.3.2 / Flight deck notification and confirmation / ☐Yes
☐No
AGM 1.3.3 / Pre departure ramp preparation / ☐Yes
☐No
AGM 1.3.7 / Pushback tractor connected to the aircraft, not left unattended (If in cold weather, operator shall take other precautions) / ☐Yes
☐No
AGM 1.3.8 / Nose gear steering bypass pin installed before tug is connected (for tow bar and tow bar less) / ☐Yes
☐No
AGM 1.3.8 / Nose gear steering bypass pin removed after completion of towing / pushback / ☐Yes
☐No
AGM 1.3.16 / Steering by pass pin shown to the cockpit / ☐Yes
☐No
AGM 1.3.16 / Torque link reconnected (if disconnected) / ☐Yes
☐No
AGM 1.4.4 / Prior to disconnecting, the tension is released from the tow bar / ☐Yes
☐No
AGM 2.1.2 / Main gear push back operations: Tractor unit is appropriately configured for the aircraft type while positioning the main gear tractor for connection to the aircraft / ☐Yes
☐No
AGM 2.1.4 / The unit indicator lights are observed to verify the tractor rollers are fully open before giving an all clear signal to the flight deck / ☐Yes
☐No
AGM 2.1.5 / Verify if the operator is aware of action to be taken in case of an aircraft emergency evacuation during main gear pushback operations / ☐Yes
☐No
AGM 1.5.1 / Prior to towing, communication is established / ☐Yes
☐No
AGM 1.5.1 / All gear safety pins / sleeves are installed / ☐Yes
☐No
AGM 1.5.2 / Authorization of flight crew or brake operator is taken before moving aircraft / ☐Yes
☐No
AGM 2.2.1 / Pre taxi out checks for GSE outside ERA / ☐Yes
☐No

Document: DOC.F28 – ISAGO MOs

Issuance Date: 10 April 2018

Effective Date: 10 April 2018